Started off ok and went down. We set low standards and they continually failed to meet them…read more The owner, in an email, said my expectations were too high. I was told this was said to others. One misstatement followed with a delay followed by more incorrect statements and every time it was somehow my fault.. that the paint had drips, the yard wasn't done. Same appliances as all the standard home builders. Ask around the neighborhood, I thought it was just me, until recently.

The process started off great. The build part of the process NOT GREAT. You had to keep a…read moreconstant eye on their work. MANY mistakes were made. Drinking on the job was an issue. Preclose items were not completed before move in. Sub contractors are sub par. Many empty promises. Unless you like babysitting a custom home builders work and pointing out constant unprofessional mistakes I would not recommend this builder

I am submitting this complaint to formally document my experience and seek resolution regarding…read morefunds paid by my father and me for services that were not rendered. We entered into a residential construction contract in good faith with this company. Amanda Ross, who represented and operated the business, accepted payments totaling over $200,000 for the project. Over time, multiple serious issues arose that led us to terminate the contract, including: * Repeated failure to begin or meaningfully progress the work as outlined in the contract * Representation as a contractor despite not being properly licensed or insured to perform construction work in Florida * Inconsistent, delayed, or non-responsive communication, resulting in significant wasted time * Attempts to hire another out-of-state contractor to perform the same work we had already contracted and paid for * Execution of termination agreements in which the company agreed to return funds, followed by failure to return those funds * Continued possession of our money after agreed deadlines, followed by cessation of communication, including no response to emails, text messages, or phone calls After numerous documented good-faith attempts to resolve these issues directly with Amanda Ross and her team, it became clear that the company was not going to fulfill its contractual obligations. As a result, we formally terminated the agreement due to non-performance. Following termination, we requested the return of all funds paid for services that were never rendered. Despite multiple follow-ups and reasonable opportunities to resolve the matter, the funds have not been returned. Because the matter remained unresolved, a lawsuit has been filed to formally address this issue. We have documentation supporting this complaint, including contracts, proof of payment, termination agreements, and communication records.

Scammers. You will never get anything built. Take your money somewhere else. They will charge $7500…read more+/- for plans that they buy from a company in India. And that's all you'll get out of them, the plans.

I built a new home through Arbor Homes (honestly which has been great) but I closed in the winter…read morewhich means the sod installation got pushed back until spring when I was already in the house. Because of this the watering was not done by Arbor and I was hit with a $1400 water bill. During this same period there were vacant houses that had their sod installed and watered on Arbor's dime while I am getting hit with this extra expense because my house was ready in the winter time. I reached out to Arbor management team, which didn't respond for weeks, about this issue and they told me that the sod was an investment in my property and watering was my responsibility. I asked why I was having to have this extra investment when neighbors right next door will not have this same expense because of the house being built and sodded in the spring/summer time. So effectively I have been hit with a $1400 penalty for closing in the winter time. The customer service with Arbor Homes is atrocious. Once you close on your property you don't matter to them and they will not help you. If you close on a house in the winter time be sure to ask about sod installation and make an addendum on the Sod paper that you sign to protect you from this same situation. Until they can make it equal for people that close in the winter as it is for those that close in summer/spring buyers need to push back on this.

Don't do it!!! Its…read moredefinitely one of those situations where I wish I could give ZERO stars. I have had countless warranty claims. You have to stay on top of them non stop, they will send someone to basically play with the issue, but almost never fix the issue. My biggest concern is that they charged us something like $15,000 for a larger back yard. But unfortunately, because they are terrible at landscaping, half of my backyard is pretty much worthless. Its either a lake or a swamp. They have come out numerous times over the last year to "fix" the issue, but every single time they have only changed the issue. I've called everyone. I screamed it from the rooftops. They had their chance. Now, I'm going to leave a review every place that will let me. I am also going to file a claim with the city of London.

We built with Arbor Homes in 2016. From the first day that we walked into the model, unsure of why…read morein the world we were thinking about going through this process until today - 2 years later - we have had a fantastic experience. Of course, anytime that you build - or buy an already built home for that matter - you will run into issues, questions, concerns, etc. The benefit with Arbor is that those questions, concerns, etc were answered and /or addressed as quickly as they were discovered. If we ever decide to build again we would choose Arbor!