Had a chance to visit. Very impressed with the management. The team and the residents were…read morevery happy

Lake Morton is a great value. They have a small town feel in the middle of the city. The staff was…read morefriendly during our tour. Apartment is big and roomy. Would recommend

They dumped my mom at the ER. She's dying of advanced dementia and recently had hip surgery.read more

Rude, rude, rude. The nurses at this place are the worst I've encountered in 50+ years of life…read more 35-1 nurse/patient ratio. This is the most horrible place you can bring a human in my opinion. My 98yo Graham entered this facility in descent health and left with bed sores, a UTI, and basically dead. She did not have those issues prior to being in this facility. The nurse are beyond rude. The phone rarely gets answered. One of the nurses told my 98yo Graham she was acting like a baby. They were very rude to her. They laid her up in a bed, she wasn't eating, they would remove the food without feeding her. They didn't even try. The TV was out of reach. They would not place the phone where she could answer it. They made her keep the volume down to where she couldn't hear the TV. She complained about pain on her back side and they did nothing. Come to find out she had bed sores and a UTI. This place is horrible and you'll see my reviews and letters to the state regarding this facility everywhere. It was a terrible, terrible experience both from the outside looking in and inside looking out. 35-1 nurse/patient ratio.

Very responsive, up-to-date on latest issues and solutions, excellent educational programs for all…read morestaff. Very caring staff, answer calls immediately unlike some in town that roll in to leave a message at the tone and never call you back and others that never have even laid eyes on or touched their clients in a facility for two weeks but rely total on facility staff to do their job, for which staff is not trained nor expected to do! Vitas is A+

My dad received hospice care from VITAS. We were told when we first met with a coordinator that…read moresomeone was available 24/7. We loved our aide who came a few times a week to bathe my dad. She was wonderful and caring. Our nurse was ok but we did see a couple other nurses when ours wasn't available that were outstanding. The social worker who came when my dad passed away was so caring and helpful. Now about the 24/7 care...it was non existent. I called one evening at 6:42 and really needed help. We received a call back at 11:45. Almost 5 hours later. This happened more than once. After hours nurses never ever showed. I called about my dad being in pain at 9:00 on a Friday morning. At 1:00 no one had called me so I called again. I was told they would call in a prescription and a nurse would come and show us how to use it. No nurse ever came. No pain meds. The following Monday my dad had difficulty breathing and our regular nurse called to say he couldn't make it. My mom called and asked for someone else to come because he was really bad. She was told no one was available to come. I ended up calling, talked to a manager, and finally got someone to come. My dad passed away shortly after the nurse left. I thought the idea of hospice was to make the patient comfortable (no pain meds) and make things less stressful for the family. VITAS caused more stress at times with their inconsistent care.

For the 3rd year in a row, I have received sales brochures addressed to my wife who died over 5…read moreyears ago! I have spoken to their so called management head and she assured me that they would correct this. Well, here we are 3 years later and this uncaring profit only business keeps sending unsolicited brochures. Just a warning an ethical company would go out of their way to end these mistakes and apologize that it has been going on for 3 years!

The Estates at Carpenters nursing facility does not deserve even one star. After my Father went…read moreinto hospice care at The Estates at Carpenters the family was told the visiting hours were 9:00am to 9pm. My family complied with the rules. My Father died before visiting hours opened in the morning hours. Family was NEVER called until AFTER he died. Did anyone assess him during the night so they could inform us of the signs of dying? No one will say. No one called until AFTER my Father passed. Turns out we found out that there are NO limiting visiting hours for hospice families. My dad died ALONE in that nursing home with no family there. And it DIDNT HAVE TO HAPPEN!