Originally i was quited 7-8k. I sent videos of my while place. You can't hide shit in a video. Then cuz the crew was slow, smoking and taking long lunches, it was deemed my fault that they needed to come back for a 2nd day. First 15k was demanded, which is quite honestly ridiculous. Renegotiations happened and I got it down to 12k, which honestly, is not at all fair. I have paid 10k so far and "owe" 2k more. I dont really think i should need to pay it. Boxes weren't labeled Boxes were moved over before the big furniture which doesn't make sense. They broke some cups and vases. They broke a cupboard, which fair enough they nailed back together. They had to do it in 2 days They took a 2 hour lunch Then decided to say the pictures I sent of what I had in the house didn't show the scope of everything...I don't agree...I sent videos which showed it all very well. The guys acted like they didn't even know there was an upstairs, and complained immediately about having to do the job. They were very negative from the moment they came...very unprofessional. I knew they were going to try to charge more when the first message I received was that it was the 3rd floor, not the 2nd. It is a typical hk village house. 2nd floor. They also asked if they had to bring the clothes from my closet over miltuple times....that's weird! Also, they were very negative, saying the new place is too small...it's impossible to fit everything in..blah, blah, blah....I saw the furniture the previous tenant had and it was a lot more than mine! (I guess the workers just wanted to complain!) They broke some cups- (they were specialty Care Bear cups!!) They just carelessly (thus the broken cups!!) tossed items in boxes from different rooms. Everything is mixed up. Why didn't they go room by room and label room 1, room 2, room 3 etc. They have scratched all my walls! (This will come out of the damage deposit, which i will of course have to cover!) They were smoking in my house. There are cigarette butts all over! Smoking in someone else's house is absolutely insane. Literally just chucking things in boxes from any room. This is a nightmare! My plants are ruined. There's plant soil all over the house, and actually plant soil on my hat! A card game that I had already packed has been strewn all over the living room. Why did they unpack them? They are terrible packers. Clothes would fit in 3 boxes but it took them 12 ? There is no organization, the whole thing was just absolute chaos. Why not go room by room they just throw stuff in willy nilly with no regard for where it goes. They gave 0 cares for any of my stuff. Just chucking it about, leaving it in the rain. Moving slower than an 80 year old. It was absolutely ridiculous the amount of time they took. Another moving company moved me before and they managed to pack, move across town, and unpack everything in 5 hours !!! There was more stuff than I currently have because it was 2 of us. I was constantly shamed for having things and for them having to "pack so much." Hobestly, I was made to feel like crap for 2 days. I cried 3 times and finally after having a complete mental breakdown, they put my bed together and my sofa back together. Which was still one of the LAST things they did. read more

Terrible company - they broke objects because nothing was wrapped and old boxes were reused, the workers smoked in the house, they were rude about the number of items and then stole a laptop from a backpack but said it was lost in boxes. In addition, the 'manager' tried to charge double even though the workers showed up late, both days. Absolutely nothing was organized, items from different rooms were put in boxes with no labels. Do NOT use these movers. read more

Chu Family We relocated from HK to UK with AR logistics, and would definitely not recommend this company. Many of our boxes arrived battered, some ripped open and various crockery broken, numerous glass frames were smashed, chipped and bent. Our expensive marble furniture also badly damaged resulting in thousands of dollars worth of damages. Having found that they were actually shipped by 'commercial cargo' upon arrival in UK, instead of 'personal effects' which is how they should have been shipped, it left us extremely upset and frustrated. On moving day Jay assured us that all delicate frames and furniture would be crated before shipment - It is obvious that this was not the case, instead a convenient means of cutting costs at our expense. Having lost my terminally ill husband just weeks before hand, the unprofessionalism and total lack of moral standards was deplorable and is a huge insult to our family. Despite numerous attempts to contact Jay, even when my kids who are still based in HK who tried to meet with him to discuss the matter, he made constant excuses and made clear that despite the amount that was spent with him to ship our belongings safely (and in one piece) he would not take the time to further investigate the matter. Not sure if his reviews on his website are genuine, would AVOID at all costs. With what we have experienced this year, by far this has been the most brutal blow and a true reflection of the poor service that AR logistics provides. Only put a one star because we can't submit the review without one but it doesn't deserve any! AVOID! https://www.dropbox.com/sh/ktyi0sffiyydqce/AABJEzRsqEnTZbo3XXhsHorda?dl=0 read more

Pathetic service and non reliable. We called them for moving services for 30th November 2019 in the morning. Everything was finalized on 28th November through whatsapp. Buy no one came on 30th November and nor they answered my messages or calls and we are in big trouble now. They are not trustworthy at all. It is my suggestion to all do not book this company for local relocation. read more

Completely destroyed our dining table ($15K). Owner said it wasn't his problem. Beware of the incompetence of this company.