If i could give zero stars I would! Horrible Service, Zero Accountability and Service Manager Tracy…read moredefensive and rude. We have had them servicing our pool for this season. our heater went out and they couldnt be bothered to fix it for six months until i left them a bad google review. Then she called and texted all day stating her owner Dave was angry with her. I told her he should be with the level of service and not addressing the issues. Her response to that was to cancel our pool service. Thats perfectly fine will go spend thousands with other companies that will appreciate our business and care for our pool. This company needs to refresh their leadership and listen to customers.

Beware this company over charges for chemicals and service. I signed up for the just swim program…read more I asked what's involved they said nothing just swim we take care of everything. I said 80 dollars per week plus chemical. That's right so 1 and 1/2 months. I paid over 1000 dollar. it gets better. I came home and they left pool chemical spilled all over and left it. The same day I saw the pool cover rolled up standing next to the tote it's stored in. The most horrible smell you couldn't even walk on the back patio. My son and I un rolled the cover cleaned it, dried it and rolled it and put away properly. There were debris and leaves floating in the water for the pump to suck up. We fished this out as well. I called and complained. I was told it wasn't their policy to clean covers before putting away. It wasn't their policy to clean up there messes of spilled chemicals or to get debris out of the pool. So much for their just swim program. Beware these guys are liars and crooks.

They told us they would come sometime between 9-5. That's all day. I would recommend Brie and Wes…read morefrom Discount Pools and Spas out of Kingsport. Excellent service and great prices.

We shopped around and they had a good price for our above ground pool which was installed a couple…read moreyears ago. The staff is very friendly and Tanya works with you. Their store is not the most pristine, but prices are good. They are very knowledgeable with regard to pool matters.

NEVER buy any of there products. My 7' by 18' swim spa was defective from the beginning. Their…read moreservice department is unresponsive. They have little or no field repair service. Several replacement parts are no longer manufactured. When I wrote a letter to the President of Aqua Living I did not receive the courtesy of a response. TERRIBLE COMPANY

LPI\Aqua living Hot tubs screwed me on a warranty issue when the item was clearly bad when brand…read morenew!! Tried to get the Phone app to work but found out with the help of tech. support that the Wi-Fi modules were bad. Tried all this after 90 days, which is the warranty duration for the Wi-Fi modules!! LPI WILL NOT honor a warranty on these Wi-Fi modules. Crazy!! What electronic item these days doesn't have at least a 1 year warranty??!! I'm not at all happy with the warranty team.

Although the Bullfrog jetpacks are an incredible upgrade from most spas, the customer service has…read morebeen above and beyond that! Anastasia is always helpful, knowledgeable & very cheerful. Would highly recommend a Bullfrog spa & the JC store in particular.

Very disappointing. Hi pressure sales tactics, wouldn't give us warranty info. Don't go to bullfrog…read morespas.

Great place for anything for your pool. I use them to open and close my pool. Friendly staff and…read morevery knowledgeable. I highly recommend.

From the owner: The Pool Doctor is a local family-owned and operated business offering above-ground pool sales at…read moreour showroom in Kingsport, TN. We specialize in liner replacement and pool repair as well as pool maintenance service and professional water analysis. We have been serving the Tri-Cities area since 1997. Visit our Colonial Heights showroom for: Above ground pools; Spas; Pool chemicals; Pool liners and filters; Pool and spa parts and equipment; Loop-Loc in-ground pool liners. Call or stop by The Pool Doctor's retail location today for more information!

I have a rental property and the hot tub died, so I needed one asap. Karen was fantastic in working…read morewith me to find one that fit my space, and get it installed quickly. Not one bad thing to say, from start to finish. Highly recommend!

I am grateful to have Karen and her crew!! We had so many issues with our old spa, and now it's…read morejust like new

We had some Hot Tub troubles recently. Try like everything:…read morebees, moldy stuff and disconnected plumbing. Will came out short notice and got us up and bubbling in no time. He had to do a good bit of work to get us tubbin' again but he did it all. Wanna support local small business people and get great service and support? Here's your chance! Make sure you call Will and give His company a shot. You won't be disappointed! We'll be calling Will for sure!

Thank you very much Yelp. I found this company on your site and follow through with a single good…read morereview. This tells me that your reviewers are correct. The gentleman who runs this company is professional, very nice, and very respectful. He came through with everything he said, I was able to do most of my dealings over the phone. He gave me an estimate and also gave me some very good suggestions that I appreciate it very much. He was fast and efficient, and kept open lines of communication the entire time. I will be using him again thank you.