Had an extremely unpleasant experience with this company. Found them on Checkatrade, where they…read morehave great reviews, but since seeing the Watchdog episode on that site I am no longer surprised to find the service was not at all what the reviews promised. This company clearly works VERY hard on their PR. Asked them to do a number of small jobs for me, they spent far too long and failed to fix most of my problems. When I complained they verbally agreed to reduce the time billed but then did not honour this. They did a botched job on the toilet cistern and had my family not been able to fix it, I would have been without a flushing toilet for weeks. When I refused to pay the exorbitant amount they wanted to charge, they harrassed me for months with threats of court action, before finally filing a claim. In the end I gave in and settled as I was losing sleep over it. As the previous user said, DO NOT use them if you value your money and your sanity!

Had them in for a boiler service, the guy came on time but broke a valve which left me with cold…read morewater which he did not inform me about, I found this out later and when I got in touch with the office they said I would have cold water for up to 2 weeks I left them know that this was not on so the guy came back later and got the hot water going, he had an apprentice with him who turned the water off but did not turn it back properly so had a leek in my cupboard. Then got a invoice in for fixing what they broke and it was going to cost me almost £200 on top of what I had paid for the service. They say they are all about customer service yet I am still waiting over 30 days later to hear back from them. DO NOT use this company they are unprofessional and wouldn't know customer service if it jumped up and bit them on the nose