went to their car wash 3/20/2026, was an absolutely gorgeous day. I vacuumed my car and then went through their automatic carwash bay, when I came out, there was a brand new crack in my windshield! went directly to the office to report it, they gave me a piece of paper that gave me instructions on how to properly report it. Before I even left the parking lot I took pictures and sent the email and contacted my insurance company, as the instructions told me too.. My insurance company then also reached out to the car wash one week later after not having heard ANYTHING from the carwash, and the carwash manager LIED to my insurance company so they wouldn't have to take responsibility for the damage to my vehicle. Told them he PERSONALLY looked at my vehicle and determined the break was caused by a flying rock, then also LIED and said that I hadn't tried to reach out since that time.. (1) NO ONE came to look at my car when the incident happened. (2) there is NO contact point to suggest a rock or ANYTHING struck the window, there is no spiderwebs cracks at all, it's a clean stress fracture break From top to bottom. (3) I went directly from the carwash bay, to the parking spot, to a young man at the paying kiosk for the automatic wash to report the incident, to the office to get the information, back to my car, took the photos, and sent the email all before leaving the parking lot of the carwash, all well documented with my State Farm drive safe tracker, email time stamps, and phone call time stamps. Definitely do NOT recommend this carwash. read more