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Aqua Pets

2.8 (4 reviews)

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18 years ago

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Pets At Home - Dreadful customer service

Pets At Home

(9 reviews)

Dreadful customer service. Purchased a Kong extendable lead which snapped within 6 weeks! I was…read moretold they have a 30 day returns policy! I said but the product was faulty. They advised me to go to Kong direct! I have not had any reply from Kong. I only have a Cockapoo and the lead is for a dog up to 30 kilos! If I owned Pets at Home I would be concerned that I was selling customers defective products that could lead to an accident!

Very poor service received at this branch. Sadly had to have…read moremy elderly cat put to sleep, which was upsetting enough. After waiting a whole month, contacted them, to be told they had left me a voicemail (they didnt) waiting on a decision. I informed them I had made the decisions on the day & paid for a individual cremation & paw print. When they checked my details, they confirmed I had. So, another 2 week wait as they had not done anything with my beloved pet, so 2 weeks later I called again - again, claimed to have left voicemail (they didnt) & said ashes & paw print had been ready for over a week to collect?? Upon collection, ashes had been placed in a sealed plastic bag, in a box, not in a scatter tube, which is what I asked for & paid for. They really do not seem to know what they are doing, no communication obviously between the staff team & do not appreciate being 'fobbed off' with claims of phone calls/voicemails that never happened. Made a very upsetting time even worse. Would never recommend them & would never use them again.

Aqua Pets - petstore - Updated May 2026

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