I went in for a pedicure. i picked my colors while Andy was preparing the area. I wasn't even seated long before the water was ready. I came with my toes already prepped for a gel pedicure with one acrylic toe. I picked a French tip in pink and green. After a while of back and forth i had opted in to get my hands done I wanted clear tips and acrylic with no polish on my hands. I didn't receive that instead I was given a manicure and that's not what I described. They proceeded to go back and forth amongst each other and I told them I didn't mind paying the total of $105 which was the third price they tried to quote me after I noticed they didn't do the service I requested. I called my spouse to confirm the transaction and to let them know I didn't receive the service I descriptively gave, the receptionist that walked in while Andy was doing my service proceed to yell over my phone call, she noticeably dint want me to tell about the horrible service I was forced to pay for. Without the manicure I was given my total should've been $65 like quoted right when my feet touched the water. Design skills needs major work. Never force or haggle a paying first time customer to pay for a service they didn't request or receive. I now see why they have 2 stars read more

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I have been going to Aqua Nails for a while now here and there when I want to treat myself - and I am always pleased with my results! I had Tommy a long time ago as my tech and he was great, and most recently I had Supa as my tech and she was extremely friendly and did a beautiful, smooth job on my nails - she did exactly what my inspo pic showed and talked with me the whole time, it was nice and relaxing with no awkward moments! I will be back!! read more

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Gave my daughter and myself rings of fire. Trashed my real nail with the drill he wasn't exactly friendly either didn't like he talked to my 18 year old like a lil snotty for me. Luck didn't end up ripping off lower nail bed or bad infection 1st and last time‼ read more

dont get me wrong the actual nails are okay but holy cow every finger bled and is sore after being drilled into for an hour, i bite my nails pretty badly and when he looked at my nails he gasped, made me feel bad because thats why i was there, the price was 77 without tip which imo is outrageous for short frenchies, this was the first nail place i went since ive moved to the area and i dont think i will return honestly, maybe its just because my nails were so short and roughed up but i wouldve rather been turned away than endure that pain again read more

Aqua Nails Spa - Nail Salons Near Me - Mansfield, Ohio

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The customer service, and the quality of nail service is extremely poor. I'm fairly certain that my gel manicure will not last more than a few days. If I could give it a lower score, I would. read more

My family and I have been going here since I was in high school. Cindy the owner tries her best for her clients but sometimes temporary technicians give her a hard time which is completely unfair to everyone. PLEASE give them a chance and take everything with a grain of salt. Vietnamese people are naturally loud but they aren't yelling at you. Go to Cindy and you'll get what youre looking for. read more

Maybe the worst nail experience I've ever had (and I've had some bad ones). Everyone working there was very rude and just sort of yells at you the whole time. My technician was coughing on me for most of my visit and didn't even attempt to cover his mouth or turn to the side. When it came to the nails, I'd say 5 out 10 of my cuticles started bleeding at one point. He was very rough and didn't seem to have any regard of what he was doing. I attached a picture of one of my nails an hour after my apt. and I still couldn't get it to stop bleeding. I'm writing this a day after and most of my cuticles are still extremely sore. Worst part was, it wasn't even cheap. 45 dollars to get coughed on and cut up. For the sake of your health don't go here!!!! read more

Aqua Nails Spa - Nail Salons Near Me - Mansfield, Ohio

Normally I never write reviews. That being said- I am still very upset with my most recent experience at Aqua Nails. My nail techs name was Coral & she was extremely rude and did not listen to what I asked for. I asked for coffin shape nails & she gave me square. I asked her if I could show a picture of the last time I got my nails done there and she rolled her eyes at me... and still didn't get it right. Also asked for ombré and I like the brighter pink and she didn't listen to that either and gave me a dull pink color. All I ask is to be treated with respect and I couldn't have felt more uncomfortable the hour I was there. read more

BAD BUSINESS!!!! I have been going here since 2018 when I first moved to Mansfield... lately customer service doesn't even deserve a 1/10. Last visit was the final straw. I called the day before, talked to Cindy (the owner) and asked about coming in at 3 the next day for a wax. I was planning on getting a pedi, mani, and waxed. I got there at 2:51 and she was finishing up another customer. As sitting, waiting an9ther customer comes in and sits down. We made small talk and she stated she text Cindy that afternoon about coming in... Cindy straight skipped past me and took the customer who had just walked in.... after waiting over an hour I asked if someone else could take me since she didnt... Cindy stated she already had an appt. and would get to me after she fills her in.... she started her nails all over and didn't care at all about my time and obviously my money.... another customer who was waiting to get his feet done was even shocked by the horrible customer service I was receiving. She definitely values regulars but will also push regulars away!! read more

Don't believe the bad reviews. Aqua Nails is amazing. I have been going here since they opened. Yes, they are busy. If you don't want to wait, go first thing when they open. They are the best nail salon in town, and very clean, which is of #1 importance to me. Danny is my favorite and usually does my nails. Cindy the owner and her husband Mike are amazing as well. I'll never go anywhere else. read more

My 16-year-old daughter and I were treated very poorly. First, this older lady placed 2-3 fingers at a time in a small dip bowl to soak her gel polish off, then she painted 1 nail at a time and placed in dryer, then when she didn't understand that we wanted sparkle on one nail, she and the owner and another nail tech was obviously talking about us in their native language, then asking how old my daughter was, so we knew they were talking about us. very poor polish, never had her wash her hands so they were powdery. This was awful, then she held my credit card while looking over to see if i tipped her. Hope to never go back again but it was a last-minute decision. People are rude and salon is dirty read more

I wish I could give no stars. Longest wait. Every time I've been here I've waited over an hour. Today an hour and a half..... it's completely unacceptable. Hire more people because this is ridiculous read more

I do not recommend this salon at all. I came from out of town, they were rude, my pedicure was rushed, and aggressive. I literally give the customer service a 1/10 I will never come back read more

AWESOME service! Tony gave me an amazing gel French manicure at an amazing price and entertained me the whole time with good conversation. I wish I lived in the area so this could be my default nail salon. read more

I've been going here for my nails for a little while and got nicely acquainted with a tech by the name of Katie. She's wonderful! She does fun and creative looks and I'm always satisfied. Request Katie and you wont be disappointed! This salon is clean and friendly as well read more

Strongly suggest either going somewhere else or not getting them done at all. I'm in town for an important event and thought I would pop in to get my nails done and kill time. The employees were super unfriendly, and all about getting you in and out as fast as possible. The guy did my full French gel manicure in 7 minutes and each time he finished my hand he threw my hands back towards myself to signal that he was done after only 1 coat of white and clear and then filed them after so the gel is already lifting at the corners only 2 hours later. He also nicked me several times from going so fast and ripping my cuticles off. My nails look okay but that was $50.. read more

I've never experienced such AWFUL customer service! The woman doing my nails YELLED at me in front of everyone in the shop because she wasn't doing what I wanted so I asked her to fix it???? WORST NAIL SALON IVE EVER BEEN TOO!!! And not only that ALL MY NAILS BROKE IN LESS THAN A WEEK! Will NEVER received my business again! read more

I have left bleeding twice. They always rush through my pedicures. They aren't very friendly.

Biggest, cleanest and beautiful. Very friendly nails technician. You won't be disappointed when you go there.

Very bad experience. Made appointments for 9:30 for myself and 4 other people and none of us were taken at 9:30. I had to wait until 11 and couldn't get my mani done because I had somewhere to be at 12. The color the man put on my toes was not the right one and then told me I picked a bad color. This was supposed to be a good time with my bridesmaids before my wedding and was ruined because of this store. read more

I had my nails done in probably 20 yrs I was unsure what to expect. The older of the two men that were working there was my nail tech and did make me feel stupid because I didn't know what I was asking for. He also mumbled and didn't seem to speak English well so it was hard to understand him and he'd get annoyed when I'd ask him to repeat himself. I only had the dip done and they came out ok. No major complaints. My young daughter had a mani/pedi done and the woman who took care of her was great with kids! She really made my daughter feel special and she loved sitting in the princess chair for her pedicure! I'm hoping if I go back in, I'll get the nail tech my daughter had! I wish I would have gotten her name!! read more

Such a Pleasant and friendly place. They atmosphere is uplifting and clean. I had my nails done by Tommy and would recommend him to everyone he was very focused and did an amazing job! I will be seeing Tommy again soon thanks all! read more

Nails were rushed and customer service was almost non-existent. The man doing our nails was watching YouTube on his phone while doing my nails for my wedding. I wanted to relax a little before my big day, but instead we were rushed through even though we had made an appointment. read more

I got my nails done for homecoming here. Everyone was very nice and it was clean inside. Only thing was you felt like they were just rushing to get to the next person in the line when they were with you. The guy I had didn't put the actinic nails on straight and missed spots on my nails with nail polish. read more

The worst experience in the 13 years that I have had acrylics. My regular place was closed for the month for vacation so I figured I would try it out. My techs name was Don. This place is all about cutting corners and getting you in and out as quickly as possible. They even have the tech log on the sign in sheet how long they spent in your service. He started by lierally ripping my old set off which was painful, even taking my natural nail on one finger off almost 1/4 inch past the quick causing it to bleed. He laughed when I complained. He applied the acrylics very thick and did not file the tops at all. He used the Dremel and burned four of my cuticles causing one to bleed pretty good. The lengths are not even consistent. I did not see any of the techs cleaning the Dremel tips and they reused all of the files (the tech behind me dropped one on the floor and put it back in his station) When he was done he said, okay go dry and went back in the breakroom leaving me to figure out how to turn on the drying table and leaving my purse at his station. While sitting at the drying table another client came over and she told me that she always asks for one if the younger techs because they don't seem to rush as bad but the quality was always inconsistent and she had to have a set removed on the spot before because they turned out so bad read more

I was there for 3 hours and there were only 3 workers able to do acrylic nails. I had to pay $130 for 3 people when I called they said it was $30 each and even though they had 3 people there was 1 person working on all 3 of us while the others had people who came after us. I was so mad!! read more

never go to this spa!!! i experienced the worst serivce ever!!! i had an appointment scheduled with the owner cindy to do my nails and toes at 5pm. i sat until 6pm before another worker finally got me to do my feet. as the worker was finishing up my pedicure, i noticed cindy putting her coat on. i informed her that cindy was supposed to do my nails and was told she'd be right back. after sitting for another hour waiting on cindy, i find out that she left me waiting to go get her taxes done!!! when she finally returned she took forever to do my nails, breaking one at the very end and had to go back and do it over again. i was there for over 3 1/2 hours. she had to keep the spa open an hour past closing time, due to me being the last customer. even all of the other workers left beore i was finished. cindy then had the audacity to charge me $102 ( refusing to take any money off for making me wait while she left to get her taxes done) for just a full set with gel polish and pedicure with gel polish. and she was very rude when i asked her if she would give me anything off! the place looked nice, but the serivce was the worst i have ever expericied in life. had i not been leaving for jamacia the next day, i would have walked out when she left to get her taxes done! stay far away from this poorly ran business! read more