I arrived this month in the evening to Baden Baden and was informed by the female employee at front desk Expedia had double booked me. She proceeded to call Expedia and ASSURED me the Hotel Aqua Aurelia would NOT double charge me and she was cancelling the double booking. By the way, my reservation stated FREE BREAKFAST. Days later I went back to front desk asking for a taxi. The employee informed me "There were notes on my account". I asked her the content. She informed me Mrs Bender, the Manager, had decided I had to pay for the first night TWICE and 50% extra for the second night. I was appalled and requested to speak to the Manager. She was not there, she worked from 8am to noon only. I requested for the Manager to call me first thing the next am. The following day I got up and requested the Manager in person. She informed me she was charging me. She couldn't care less about the assurances of the employee I had first met who stated I would never be charged twice. When I told her I would give the hotel a bad review she Dismissed me, saying the conversation was over and now she would charge me twice for the entire four days! She basically bullied and coerced me to understand the one night extra charge. In this she had the help of Mikhail, her assistant and bully collaborator. Upon leaving I noticed four days of breakfasts charged at over 30€ ea, whereupon Mikhail insisted they were included in the price of the room, "That's how they showed the free breakfast on paper". Upon closer inspection I realized they over charged me for four breakfasts and a 209 € cancellation fee. Scam. These people are a disgrace and a scam and disguise their deeds with false statements. They lie, they hide, their promises are vain and... they still do business. I was threatened, bullied, scammed, insulted and cheated. Stay AWAY! I wish I knew the corporate side of this hotel to make a complaint to the owner or CEO. For shame. read more