Not a way to leave a customer hanging. If ya plain and simply don't no what is wrong with the…read moreappliance then just say so. 2 try to no avail then left me hanging with NOTHING. NO REPLY , NO ANSWER, my opinion may not matter much but I would never have them back in my house. Can't even close out house warranty with no response from this so called place .

Proceed with caution with this business. SHORT VERSION:…read moreUnprofessional, no punctuality, no invoices, charged an amount different than told. Do your due diligence with research before making an appointment. Continue if you would like the details of our poor experience. Our issue began March 25, and was not resolved until April 14. LONG VERSION: Our dryer stopped working, due to good reviews we called M&S on a Thursday evening. I told Mike what the issue was based on the code the dryer was showing, Mike said he could squeeze us in the following afternoon but if he got too busy it would be Monday, excellent. Friday came along and I wasn't hearing anything from M&S, I called him at 5:18 pm to see if he was planning to come. He said he wouldn't make it and could come Monday between 9-11. I was fine with that since he was squeezing us in, but a little disappointing that there was no communication from the business and I had to reach out as a customer. Monday came and he did show up, 45 minutes later than he had said. He looked at the dryer and then said he didn't have the part(not sure why he came empty handed when I told him over the phone what the issue was), so he would come back later that afternoon. He did come back, and tried to replace the part, it didn't work, he said it was a different issue and could come back on Friday between 9:15-10. He said total would be $467.15 & needed to pay half, so we paid $230, no invoice. On Friday my husband took off of work, finally at 9:55 after not hearing anything from M&S, we the customers had to contact and find out what was going on. M&S said they wouldn't be able to come until 1 PM. M&S then didn't show up until 1:46 pm, almost 4 hours after the original appointment time, no notice from the company. He replaced the part and ran it for 10 seconds with us, at the time it ran for the 10 seconds. He said we could get a $25 discount for a Google review, I had left a 4 star review (have since deleted because of what transpired after). The whole total was supposed to be $467.15, I paid $230 the first day, then he still charged me $223.82 (after my "$25 discount"), that totals $453.82...the math isn't matching, again no invoice. That night my husband went to do laundry and the original error code came back on the dryer and would not run. I texted M&S the following morning, a Saturday within his business hours, to inform him that the dryer was not working and asking for a refund because we just wanted a new dryer at that point and had been without a dryer for almost 2 weeks as a family of 5. I got no response until 7 hours later when I texted again, someone else supposedly answered and Mike was at a funeral and would get back to me later, that is fine, I left them alone out of respect. Monday came around and I had to text M&S again asking for a refund. He was very unprofessional in his response basically acting as if we broke it, accusing me of calling him a scammer when all I ever did was ask multiple times for a refund, saying he would refund it and that there is a restocking fee. I immediately asked restocking fee price and what amount the refund would be, I was left with no response for 48 hours. At this point I decided to file a dispute with my credit card company, I filed 4 days after continuously asking for a refund and getting no where. Suddenly the day after I filed my dispute I got an answer from M&S offering to meet me to get the part and give a refund. He came 2 days later and gave me a cash refund. I immediately called the credit card company and requested they cancel the dispute. 2 weeks later, after the dispute merchant deadline had come and gone M&S started sending me nasty texts. VERY UNPROFESSIONAL. Photo evidence of unprofessional texts, and dispute dates/charge amounts so there can be no deception

Deserves zero stars. Frank, the owner apparently is very rude and lazy! He expects the customer to…read moredo all the work in providing him every bit of info and basically diagnosing the problem on their own. Then he came out and refused to fix my dryer because he has to pull it out or move the dryer. He said that was my job to do. I am not a repair man, don't know how to disconnect appliances which is why I have had Lowe's install both and I bought the warranty. He claims to be a professional appliance repair man but said he doesn't know how to disconnect a dryer. After we waited 2 weeks he just told my wife he wouldn't touch it and walked out. I have left 3 messages for him and he refuses to call me back he just hides behind his secretary who refuses to give out his cell number, after reading all the reviews I can see why. He is a lazy asshole and he hides from his customers, if he gave out his number he would just get yelled at all day by customers he fails to assist nor treat respectfully.

Repair man came to fix my ice maker leaking water. Changed valves. We told him the ice machine…read morethat he just installed has pieces hanging down. He didn't even look at it. After changing valves it didn't need he left without even looking at the machine inside. Leaking right away. Very arrogant man. I asked him why he didn't look at the machine he said it's new. Still not fixed. Called Lowe's again. Now he refuses to come because he to embarrassed that he is so in a hurry that his work is subpar because he won't look to see if he's got the job right. CRY BABY. Unprofessional. Don't call him. You'll never be happy.

ruined paint on stairs and floor. Did not pay attention to details. Brackets on on well.read more

While our son was out of town his furnace stopped working. Not wanting the Grandkids to come home…read morefrom vacation to a cold house and knowing there was freezing weather coming my husband checked things out. He found the part that was not working. He took the part to Tri City and they said they would order one and it would be here the next day. They said it part, delivery, and tax it would be @ $81.00. Later that day, we looked it up on Amazon and the part was $15.50. Free shipping. 2 day delivery. Husband called and they said too bad already ordered. When he went in the next day to pick up part, he tried to talk to them about price. They would not budge, saying "I can't buy it for that." We really try to keep our business local but when they charge almost 3 times more it won't happen again.

We were very pleased technical expertise of our technician Travis. He was very very prompt…read more experienced. We were especially impressed by receiving a phone call that he was just minutes away prior to his arrival. We highly recommend and look forward to his presence within appliance repair to disregard.

Gunner was very dedicated to get our dryer to work again! He was here on time even in questionable…read moreweather! He was friendly and very polite! Thank you Gunner!

Thank you for all your help with replacing the power steering on my car. It was right on the spot…read moreand fixed in a timely fashion. Very impressed with service. Keep up the good work!

From the owner: While we offer a wide range of service, we have been in the industry with a combined total of 56…read moreYEARS!