Dr. Garza is kind and patient. He truly listens. The office can be busy, but I am willing to wait…read moreif needed because he takes his time with each patient.

Don't waste your time here... find another clinic.. was super disappointed in this team. Attitudes…read moreare overworked and like they don't have time for you. No topical prescription was given for a simple fix.. waste of time and money on 2 separate appointments.. both less than sub par

I only go to Shavano Family Clinic once a year for my Medicare checkup. . Every now and then I like…read moreto revisit my patient portal to review my test results. No matter how many times I reset my password it NEVER WORKS. I GIVE UP. The patient portal is soooo FRUSTRATING. There needs to be an easier way.

Ke Locke and team do a great job and I have always felt well taken care of there. I trust these…read moreguys more than about anyplace I've been in my 55 years of life!!

Dr Cheryl is just the very best! Great support staff that keeps the organization running smoothly.read more

Dr. Cherie has been treating our family for about eight years now. Having access to a doctor who…read morelistens and knows our family has made a huge difference in our lives. It's worth paying the annual fees for access to an MDVIP doctor. The nurses and staff are friendly and helpful, whether it's time for vaccines or needing records for school.

I love this office and seeing Doctor Shimotzu, I feel she really cares about you and your well…read morebeing. The only negative is the appointment availability, if I have something wrong with me my appointments are always next day or within a week. However, if I call to get a physical wellness exam my appointment gets pushed out 4-6 months. It makes me sad because I like to keep tabs on my health every year but having to book so far in advance seems a bit extreme especially since my schedule or circumstances may change during the window that I am waiting. I don't have any chronic illnesses or huge health concerns but diabetes, cancer and high blood pressure run in my family and I would rather be proactive now that I do not have issues in hopes that my preventative measures will allow me to catch an illness earlier rather than later. I do hope they start allowing more flexibility for physical exam appointments. It would be nice if there was a balance of sick visits and physical exam visits available. Also, the front desk staff really needs to work on being more friendly.. I feel that they are always less than eager to help and when you call treat you as if you are a nuisance.

Dr Shimotzu surprised me when I had my first appt. I told her I had never ever had such a…read morecomprehensive visit with a provider. I trust in her referrals and recommendations for my health. I have the confidence in the fact that she knows me and my health. When I had my latest surgery, she once again made sure she gathered the medical information to fully understand what all was going on. I feel it would be very difficult to find another provider quite like her. These are words from a nurse that has worked with many different physicians out there! She's the best!!

Great staff. Took me in for a day-of appointment and the…read morestaff really bent over backwards to get me in for a procedure. I had major anxiety coming in and every single person there was so warm and sweet. I had to drive from Austin and I seriously have no regrets. Thanks all!!!

My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

Will not stop spam emails even after repeated requests. Every email is a different domain and…read moredifferent email name. Sketchy operation.

This clinic is amazing with an amazing new philosophy to cut the middleman. If you have no…read moreinsurance and you need a pcp or some labs done, some imaging done at more reasonable prices! The kind of prices that insurance companies offer make sure you plug in. It is a membership fee you pay monthly you can update your health like I did do all of your physical without having to have insurance, I recommend Dr Vu! She is caring amazing she hears you and does her best to get everything checked off your list that you've been worried about. She is very thorough and polite.

I was discouraged and disappointed BCBS may not be accepted at HealthTexas. Michelle Jaimez was…read morecomforting and assured me my appointments are taken care of. Michelle has always been amazing with me and my family. I hear her with other patients and she is so warm and kind. I will be contacting BCBS. I do not want to go anywhere for my Healthcare than with HealthTexas. Thank you Michelle!!

Without a doubt the best Dr office in S A. The staff is always , kind, courteous, compassionate ,…read moreunderstanding, knowledgeable and professional. I'm not fond of the doctor's office but here I feel safe , calm and welcome. Dr. k is one of the best doctors I've ever dealt with. He had got a wonderful gift of communication!

The facility is very clean and pleasant, with ample comfortable seating. There are two restrooms…read morein the waiting area and they are immaculate. The check-in staff is very friendly, pleasant and professional. Our family doctor, Dr. Kimberly Heller, is top notch in every regard. She seems to know just about everything about family practice medicine that there is to know. If one needs specialized medical care, she has a great group of doctors for referral and does not hesitate to use them. But, in addition to her high level of medical knowledge, she is also a wonderful human being who genuinely cares very much about her patients. I am pleased to recommend her in every regard.

After 19 years of being my doctor, Dr. Hallmark said NOTHING about the practice closing, and I…read morenever received a letter. She knew I'm in Healthcare and still wouldn't give any other doctor and I know she was a Concierge now, didn't offer to me. I always paid what I owed. This is what I get after 19 years? Nope, race issue as all other patients offered.

I have been going here for the last few years. Dr. Perez is a great doctor to see. He is always…read morevery helpful and knowledgeable. I love their new facilities and design. It doesn't feel like your normal hospital visit. It is also in a very convenient location if you live near Shavano Park.

I have been seeing Dr Perez for years. I bring my whole family of 5 here. Today I was looking up…read morethe time they open and realized that his ratings aren't great. So Dr Perez is now the only physician in the office. He works with several Nurse Practitioners - Homer is awesome. I have received tailored - consistent care from this office. It isn't always the easiest to get in for acute need appointments, but just last month they were able to get me in. I felt better right after I started my antibiotics. I guess that rule - "only those that aren't happy will leave reviews" might be true in this case. I will admit I had not reviewed this office, and I have been a patient for 4-5 years. Plus they are always busy- obviously they have repeat happy patients. Try it - I have gotten great care - I like Dr Perez and Homer is a great fit for a FNP.

Wonderful attention and support from Dr. Mac and his staff. Several years into our relationship and…read morevery happy with the knowledge long-term health is in constant focus.

Amazing staff! I have only been here once, but I am…read moreimpressed with how friendly and knowledgeable staff is here. Upon arrival I was greeted and handed the patient paperwork in a prompt manner. The wait was about 30 minutes. So not terrible, and the waiting area had a beautiful big fish tank and peaceful feel to the atmosphere. The lady who did my blood work was a pro for sure. I have very small veins, and I'm always scared I'm gonna get poked up and leave looking like a Michael Myers victim. But she did it on the first try and with very little pain. Anytime I had questions about procedures I was given detailed answers and handed a booklet with even more info as well. They are very friendly and very thorough here, and I left feeling well educated and in good hands.