Absolutely fantastic physician. Great diagnostically and has incredible patient relations.read more

The BEST physician. Seriously, he is the BEST! So good at listening and caring. Constantly goes…read morethe extra mile for people. A rare gem!

I wish everyone in this office could be as great as the PA Tracy but they just aren't. There seems…read moreto be a level of annoyance from the front desk every time I call. There is no compassion, there is no listening to patient concerns. I had to ask Maureen if she could please just let me finish my sentence. After I was done explaining, there was a long drawn out pause so she could make sure I knew she was annoyed. I understand that I brought to her attention that she was repeatedly cutting me off. As a patient who has fought through two tumors in the past and is concerned it might be back, the slightest bit of kindness would have gone a long way. I'm already calling scared, being made to know that I am ticking her off doesn't help. The nurse who takes vitals seems to have the same level of customer care as Maureen, unfortunately. Update: As it turns out, the doctors blowing me off and forgetting to schedule MRIs forced me to make a much needed change to a new doctor. The new doctors scheduled my MRI and doubled back to do it with contrast. I was diagnosed with pseudotumors and can begin treatment. There is no excuse for the treatment of this office. They shouldn't have a single star. I hope my story causes change. if they were to make some personnel changes.

This office has several people in it including doctors and at least one physician's assistant. My…read moremother-in-law's coverage includes this office, and it's reasonably close to home, so this is where we come. Thus far we've found the staff to be friendly and professional. No complaints. And they aren't in a hurry to leave the exam room, staying to answer all questions. The tests they order are reasonable for the complaints of the patient, and they seem thorough in evaluating the results. Overall it seems to be a solid medical practice. We will continue coming here for the foreseeable future.

Horrible laser experience, TLDR: It's more expensive than other studios with no results and no…read morecustomer service. I was going to another salon but started coming here after I moved to the area. So I knew it wasn't supposed to be so painful and that they were supposed to numb. But when I spoke up, I was condescended to about how "it's not that painful". They never wanted to numb and were not nice about it either. And most importantly, there was no progress between visits. I went to AZ Laser Studio in Mesa afterward, and it's been such a better experience. And cheaper. They numb, there's tangible progress, and they're NICE.

I am getting a tattoo removed and it has been a perfect experience so far…read more They used lots of numbing cream, took as long as I needed and were very comforting! I highly recommend them if you have a tattoo you were even kind of thinking to have removed. It is a way easier process than I could have ever imagined! (I attached the before and exactly 7 days after the first treatment) Going back for my next session in 5 weeks.

WARNING DO NOT GO HERE!!!!!!…read more Just got a bill from this place from over 7 months ago. It was a first time appointment with Jenny Haag. I was charged for a hour visit when I was only given maybe 30 miserable minutes of her being very rude condescending and doing literally nothing but sit in a chair annoyed I was asking questions. I was told this appointment was only 30 minutes. So my question is this fraud? Also please keep reading what else happened Per their own words they broke HIPPA! My son needed a Dr note and he called to tell them I was going to come in and pick it up. They said they couldn't give it to me because it had personal medical information. Never got my name or any other information. Before my son could contact me I went in and asked for the note. They did not ask me any questions except his name and handed it to me (not in an envelop) I left with it and got the call from my son while I was leaving the parking lot leaving that they said they wouldn't give it to me because of HIPPA. THERE IS A REASON WHY THEY HAVE SUCH A LOW YELP REVIEWS. I wish I would have read these before we ever went!

Do not go here, I am new to AZ and was looking for a PCP. I'm a bariatric patient and my levels are…read moreso low I know I need a transfusion. I'm basically a walking heart attack right now. Jenny was so impersonable, she did not care about me. She did not ask questions that mattered. She acted like she hated her job. I will never make this my practice. First and last time ever going here. As many bad reviews that this place gets they should do better. No one wants a sour medical professional advising them in their health.

Terrible!!!!! Please whatever you do.... DO NOT GO HERE. You will regret it. First of all, they…read morerequire you to go every 2 weeks which is ridiculous for people who have been in treatment for years. I'm so fed up!!!!! Today, For the SECOND time, the dr told me he had sent my prescriptions to the pharmacy, but he NEVER did!!! I had my pharmacy send him a refill request for my anti depressant medication several days ago, he never responded or filled it. Then I had an appointment today, told him the pharmacy sent him a refill request days ago and he seemed confused... but then told me that he was sending it that very moment as we spoke. Cut to hours later, me calling the pharmacy to find out they haven't received anything from him. Then I immediately called 2nd Chance to ask why my prescriptions haven't been sent over, to be told that he's out of the office and to "try again" on Monday After days of being off my anti depressant, I'm officially in withdrawal... and have to somehow make it thru the entire weekend without my medication!! It's going to be difficult to take care of my two children while I am extremely sick with withdrawal from my anti depressants. Such a joke!! Waste of time and money. Btw last month, he also said he sent over one of my prescriptions and NEVER did!! Today is the SECOND time, and it happens to be a Friday, so Im left to "tough it out" until Monday or even for longer because he probably won't fill it on Monday either!! Please do not make the mistake of going to 2nd Chance treatment center!!!!

I'll try not to get too vulnerable here on yelp, but this place has kind of saved me, or if that's…read moretoo dramatic, it's offered me a lot of hope and for real, a second chance. State insurance can be challenging to navigate, and ADD/ADHD that has run rampant and untreated is also challenging to navigate. Now put two scoops of untreated diagnoses into a blender bottle, two heaping scoops of AHCCCS, a ladle full of anxiety, put the lid on it, shake it up till there are no lumps and drink it all in one go. This blend of state insurance and mental health issues is the thing that has caused me so much grief, I have been trying for a long time to get to a psychiatrist, and due to my own ignorance with insurance and never having worked with a psych doctor before, and constantly being stressed, unfocused and worried about losing my job, it took me four failed attempts of me either having appointments cancelled on me (not by this place, but by other psych locations due to me not understanding I need a primary care physicians referral in order to start meeting), me just straight up forgetting the time, or not following instructions correctly, I'll restate, four failed attempts over the course of several months, until I finally got with a primary care physician and told them I don't know what I'm doing, and they referred me to 2nd Chance. I arrived so discouraged with my circumstances; my boss was concerned for me, the previous month he had let me know that if I was working in a different job, I would probably be fired by now, and instead I was given a paycut, something to try and suss out if I was working at my job for the right reasons. I felt spurned by these failed previous appointments. So anyways, I arrived, checked in, took a UA (required), and then met with Nicola Ciarelli, the first psychiatrist I have ever worked with. I described my challenges, I had taken tests at home required prior to my first appointment so she already had an idea of what I was dealing with. I described my work, my history, my family, my struggles and fear of losing my job, and all of this kind of came out between little crying sessions that felt a bit out of my control, I was a little embarrassed for that and tried to apologize and Nicola helped me understand that it was okay to cry, we were gonna find a solution and she wasn't gonna leave me in the dark. I felt like I was listened to, and understood, when she probably could've cut me off in my first sentence and just told me what I needed, she listened to me and let me just say everything that was eating me up and making me sweat. And then when she knew there was nothing else that I felt like I needed to say, she offered the first couple steps of the solution for me. She started me on a low dose prescription and a return appointment, then had me take a test that will determine how my body responds to different prescribed medications. In my ignorance I cut her off at one point with a bit of panic asking if I only got this one appointment, to which she assured me that we would be meeting regularly to assess my progress and adjust medication as we discovered how they affected me. I was relieved. I left 2nd chance treatment center with a prescription sent to my pharmacy and a return appointment. Nothing had changed for me yet really, other than I word vomited all over Nicola's desk and she responded with grace and patience. I guess long story short, I showed up thinking I was gonna leave sad and hopeless again, but I left feeling validated, optimistic and relieved. I called my mom and dad and told them that I think it really is gonna be okay. There's not a whole lot worse than being 30 and making your parents worry that you may need to move back home, Nicola has taken that worry away, really before I had to put my parents in that position. But I owe this place a lot already. Even with taking this prescription and it not doing very much, I know that I'm going back for another appointment, I know I'll be taken care of and I know that I'll be able to figure this out with Nicola. All the staff are beautiful and kind btw

Horrible. As others have said they make you schedule an appointment for everything. Even medication…read morerefills. I recently called dr Butterfield at 7pm since he was on call as i was finding lots of blood in my stool. Really freaked me out and with Covid going on I didn't want to just run to the ER. Wanted to get his opinion first. He never called me back not even the next day even tho I left him a detailed message. I'll be taking my business elsewhere. Also I was recently in a car wreck and asked if i could make an apt to make sure I'm ok and was told "we don't deal with auto accidents" like ok...can you still do a check up on me and make sure I'm fine ? What a joke this place needs to be shut down.

Awesome service always there to help. I have made short notice visits if they can fit me in they…read morewill.

Dr Ross is more than just an excellent physician. He is caring and kind and LISTENS to his…read morepatients. I never feel rushed. His staff reflects his high level of patient care and professionalism. I wouldn't go to anyone else. If there were TEN STARS, I'd award them all ten.

I've been with them since 2008. Dr. Ross is a D.O. and does cranial sacral adjustments. It's hard…read moreto find a doctor that does this treatment. Jodi

If I could give less stars I would. Every negative review you read about this place is 100%…read moreaccurate and then some. It takes over 5 weeks to get an appointment, then it will only be a consultation, even if you have a referral for exactly what you need done. After the consultation it will take another 5-6 weeks for an appointment. There's a good chance they are going to cancel on you as well (as they did me). Instead of doing the right thing, and trying to fit you in as soon as possible, you just go to the back of the line in priority and have to wait another 5-6 weeks for an appointment. Here's the kicker, during this entire process, prepare to be shown absolutely ZERO empathy from the person on the other end of the line. Take it one further, not only no empathy but they are blatantly rude to you. It's a shame that these people have either never been in a situation where their health depends on receiving proper care, or they have already forgotten what it feels like to receive care urgently and be respected in the process. Here's a list of Neurologists in the East Valley that all have better reviews than this place. Please take your medical needs to somewhere that actually cares about you. - Neurology Associates of Neuroscience (Chandler) - Arizona Neurology Care (Chandler) - Longevity Neurology Center (Scottsdale)

Horrible experience. Showed up for an appointment they refused to take out medicare insurance and…read moreeven refused cash payment. Horrible office manager! Another family member had bad trouble with test results. Had to take a day off just to get test results. Don't bother going there. I wish knew ahead of time, would have saved a lit of frustrations.

Dr Burns did such an awesome job..He removed a tooth and it was so fast and no pain. He is awful…read morenice. He called me to see how I was doing? That was very nice of him.

I was sent by my ENT and dentist to discuss wisdom tooth removal. My dentist recommended I get all…read more4 out, but given at I am over 40 and they haven't bothered me, I've not gotten it done. I've had an evaluation by another oral surgeon who I felt was just in the business of making money. I met with Dr Porter who sat down and talked to me. He reviewed my X-rays with with me and listened to my concerns. We both came to conclusion that one (not all 4) need to come out. I felt comfortable with the decision and appreciated his honesty. The day of surgery, I was very nervous, but the staff was very comforting. Before I knew it, the surgery was over. Dr Porter called me himself later that afternoon to check on me and answer any questions after that the anesthetic wore completely off. If you want an honest and caring oral surgeon, I highly recommend Dr Porter!

Dr. Connie McLeod is an exceptional doctor. She is patient, truly listens to all of my concerns,…read moreand always takes the time to make sure my questions are answered. I never feel rushed during my appointments, which is something that's very rare these days. Her care and attention to her patients make a real difference. My family and I trusted her so much that we followed her to her new practice. I highly recommend Dr. McLeod to anyone looking for a physician who is compassionate, attentive, and genuinely cares about her patients.

Congratulations, Connie! Well deserved, and much needed for…read morepatients of all ages. Your quality of care, kindness, experience, and willingness to take time getting to know your patient is second to none. You've ALWAYS gone above and beyond with a high level of care for patients and their family. It's amazing to have such an incredible, humble and genuine provider. Everything 'gels well' with Rockpoint Family Medicine. Thank you for being YOU!