Most unprofessional storage facility I ever used. They rented me a non existent unit online. Quick…read moretogether your money but they don't answer the phone, emails ect. Total scam operation. I reported to BBB

From the owner: Northwest Self Storage offers convenient and affordable self storage units in The Dalles. If you're…read morelooking for uncovered parking for vehicle storage, you'll find a storage unit to fit your needs with us. We make self storage easy with extended gate hours, well-lit grounds and secure facilities. Store with Northwest Self Storage and see why our units are the ideal place for all your storage needs. Come visit us at 954 Hostetler Way. Northwest Self Storage is an NSA Storage brand and facility.

Jacob is very nice and definitely follows rules, shows no favoritism! But a really nice guyread more

24 hr access in gated outdoor storage buildings. Reasonably…read morepriced as well. I pay $105 per month for the 10' x 10' unit. Stor-Moore provides the lock for each unit and issues a key to the renter. When I needed a copy of the key for my son, they provided one for us at no additional charge! The units are not heated, but in the dry climate of The Dalles, that doesn't matter much. Your stuff WILL get very dusty, however. The windy Gorge will see to that. Just keep everything covered or in plastic bins, and you'll be fine. The lady who runs the office is friendly and efficient. She always remembers me, even if I haven't seen her in months. Potential cons: 1. She has cats that have full run of the office, so if you're allergic, be forewarned. In my case, I LOVE cats and am not allergic, so I look forward to scratching them behind the ears whenever I need to visit the office. 2. You have to climb a flight of approx. 20 stairs to get to the office. For someone with bad knees, that's a bit of a struggle. I gave Stor-Moore 5 stars because of the great service and 24 hr access. For that, I'm willing to overlook the stairs. :-)

Well, if you ever happen to need to store stuff in the Dalles, these are some of the nicest folks…read morethat I can imagine doing it with. They are friendly, local and easy to get along with. I seriously can't imagine how you couldn't love the lady and her daughter who work here. I've only been a handful of times and I feel like family. Maybe they'll adopt me if I keep on visiting them. This is no teeny weeny place - they've got lots of room for you to store anything - from huge military trucks to your personal possessions. I wish all businesses were this nice.

Beware. I rented a unit here and did not receive my security deposit back. They said I would only…read morereceive half of my security deposit because I left a plastic bin and there was some "dirt"on the floor..the lady actually tried to say I had fertilizer on the ground..Are you kidding? There was dirt on the floor when I rented it. And I put my boxes on top of it. The lady at the front desk was also very rude. It has been 1 and a half months and I have yet to receive my deposit(half of the original deposit) back.

They get you in with their lower rates, but be prepared before you use them. My monthly rate has…read moredoubled in a six month period. Every month it has gone up around 10 bucks. I will be getting my stuff outta here asap. Sucks when you rely on this place to be safe and secure and all they want to do is screw you.

If you are thinking about using NW Storage in The Dalles on 7th street or Hostetler St - this is a…read morecorporation and they don't give a shit about the security of it. It is impossible to get a hold of them and if you can, they will never respond. Both facilities have been broken into numerous times. They do not have enough cameras. There are no cameras facing the RV area which looks like a graveyard now. Broken glass every where. Our catalytic converter was stolen at 12:30pm. Our camper broken into and our little sailboat was ransacked and broken into with things stolen. Yes, we called the police every time to report it.....if you have a storage unit, beware....a battery operated angle grinder can cut the lock - this just happened to a unit a bit east of us. NW storage is terrible and I would never go back there again and I don't recommend it to anyone. I will be trying to post this on The BBB as well.

Made 3 requests online and by phone. Never got a response. They used to be a great company.read more

I AM DISMAYED & HORRIFIED BY THE SERVICE I RECEIVED…read more I am shocked at the poor quality of packing I received. This company packed my items into U-box containers to be shipped across country. They did not use the shipping blankets provided (left them in plastic bags, untouched!) so that many of my wooden pieces have horrible scratches now. They SHOVED items into place - despite me saying to use as many U-boxes as necessary, so no need - permanently damaging irreplaceable objects, like an antique chair given to me by my great-grandmother, or expensive photography lighting equipment that I specifically warned needed to be handled with care - now in pieces and damaged, left for me to replace. Like, shoving a fragile circus light with multiple small glass lightbulbs (???) so that it would both BEND and SHATTER MULTIPLE glass bulbs all over everything. They didn't use the plastic mattress covers I bought just for this, leaving my BRAND NEW $2500 mattress exposed to dirt smears and tears, they placed hooked items jammed against box frames, ripping multiple holes in it, they dismantled tables I did not ask to be dismantled, with no care, literally breaking the studs, so that one table is totally destroyed. I was in shock, and the movers who helped to UNLOAD were shocked, having to point out damage after damage to me as they properly handled items. When I called - furious, no doubt - I was first hung up on. When I called back, this time calmly explaining my horrible experience, I asked for the one table mentioned to be replaced - $236 total - as a small gesture for the amount of significant damage that can not be fixed... only to be told they take zero responsibility. It wasn't about the $236 - which is a small dent in the damage. It was about having them acknowledge this was a total F up and shouldn't happen again. This was literally a master class in what NOT to do when moving. Frankly, I remain shocked that any moving company would not (A) APOLOGIZE, (B) offer some small compensation for the emotional and physical damage, (C) do a little research to find out how this could have happened so that NO ONE ELSE EVER HAS TO EXPERIENCE THIS POOR SERVICE. I lived in HR for 16 years, and it's a small town where everyone knows everyone. I hope this warning gets taken seriously. If you opt to use these guys, you better supervise every single thing they do carefully, because if you are not there to watch, your things get ruined and treated like trash. I would seriously say to use someone else. If you scroll through reviews, don't get confused by the good ones. It's the 1-stars you want to pay close attention to.