We have been with Columbia River Insurance Services for 9 yrs. Chrys Alexander is great to work…read morewith and always looks for the best coverage for you. He takes the time to get to know you and always asks if there are any changes or concerns we may have in order to help with the Insurance selection that would be best for you. Highly recommend Columbia River Insurance Services

Absolutely disgusting service. Trying to get new home and auto quotes, sent them an email and a…read morephone request for a call back and NO response to either after 4 business days. Take your business and put it where the sun doesn't shine and if you need help with that I'll be more then happy to tell you where.

Very unprofessional…read more I requested a quote for auto and homeowner's insurance. They sent an email with many questions including driver's license numbers. I spent over an hour answering the questions and replied to their email. They then ghosted me. What a waste of time, AVOID.

The best insurance agent we have ever had. Gives us the best prices on our insurance plans every…read moreyear. Exceptional customer service. Answers his phone! Gets information to us super fast. We will never use another agent. We are spoiled with Neil. Thank you, thank you!

State Farm is now sending letters to policyholders , and these letters provide 2 options.......(1)…read more Replace your roof (2) Lose your home insurance!!! The letters contain no specific explanation re the specific roof problem, and the policyholder is not allowed to talk to anyone In the SF underwriiting department!! Insure with someone else who will not do this to the homeowner!!!

Great service and they help me a lot for select the type of insurance to match my budget which I…read morehave. I try to explain to me what is the best thing to me. Thank you very much Hope all you guys successful for everything

Audrey was unwilling to help me with an insurance quote, after I told her I was potentially moving…read moreat some point in time. I was not worth her time. Very unprofessional to me!

I had a positive experience with Audrey at Davidson. She was recommended by our banker to help us…read morewith insurance during the building process. It went so well that we switched our auto policies to Audrey. Unfortunately the industry has been forced into making insurance a commodity but Audrey made the process feel personalized. I was presented with several options each providing varying levels of coverage and was able to make the decision that best protected my assets. Thank you Audrey.

Last year when my policy renewed for Progressive, my rate almost doubled for no explainable reason,…read moreI was fed up and started asking around for recommendations for a new agent and was given Ashley's information. She searched and found me multiple competing rates that were way cheaper than what I was paying, I have no idea how she worked her magic but I now pay $400 less per policy term than I did before with full coverage! A couple months after switching, I was hit by a drunk driver on I-5. I was panicking and didn't know where to start with how to report it to insurance. I came to her office the next day (she offered to help me over the phone but I wanted to come in and show her the damage) and she filled everything out for me and got it squared away and told me what the next steps would be. Thanks to her, I was able to get a mountain of paperwork in without lifting a finger while she showed empathy and patience while assuring me everything was taken care of. I was so worried my rates would go up but she said they wouldn't since I'm not at fault and it was a huge relief (I'm not sure how all these things work, that's why I have Ashley!). I recommend Ashley to everyone, even my family in Oregon, after she literally saved the day - TWICE! I'm on my second policy term with Allstate and I don't plan on switching.

ABSOLUTE NIGHTMARE COMPANY!!! STAY AWAY!!! Let me start off by saying this is my first review…read moreever. I have had other problems with companies as most people do, but never before felt the responsibility to warn people. I don't know where to begin to express how completely terrible this company is. I have never been treated so horribly by any company in my life. They are average until you let them know you're shopping rates with other companies which I did because our rates had doubled with them in 2 years. I called them to give them the opportunity to bid against another bid I had that was less than half of what they were charging us. They said they would call me the following week. The next thing I knew we were overdrawn at our bank because they renewed all of our policies and tried to debit our account for the full amount of all policies even though prior to this, we were on a month to month with auto insurance and paid lump sum with the other policies by check. When I called them, Ashley said they couldn't reverse the charges and basically called me a liar when I told them I had talked to Kylie and she was supposed to have someone call me. Only when Ashley listened to the recording of my conversation with Kylie did she believe me. In order to stop the charges, we had to do a stop payment with our bank. When I later talked to Amanda she explained that the end result in canceling would be a credit to our account. A few days later, I received a bill for $42.01. I called back and Amanda gave me a reason why it was a charge. I didn't want to fight with them anymore, so I went online and paid it, thinking this was my final dealings with them. I believe that our bank must have stopped all payments to Allstate and denied the payment so it never went through... unbeknownst to me. I never received another bill and assumed my payment went through but yesterday received a letter from a collection agency. After only one bill, they turned me into collections!!! Oh, I forgot, when we met with our new insurance agent, she informed us that James Schmeling Insurance had moved their office to another city without our knowledge while we were still customers!!! I have never dealt with a less professional company in my life.

great agent with a very friendly staff, they always help me when I need it. if you are shopping for…read moreinsurance, pay them a visit you won't regret it

From the owner: Insure Carefully, Dream Fearlesslyread more

I receive frequent telemarketing calls from you on a private line. I don't know how you got the…read morenumber but I'm tired of you waking me up all the time. I would think after weeks of not getting a return call from me you'd get the idea I'm not interested. How do I get off your list?

Allstate is the best insurance company out there today. I shopped around and found that Allstate…read moreoffered the best deals out there for my automobile insurance, beating out all of the other major companies. Stephen Evans and the people in the office are friendly and helpful every time I call. I would highly recommend them for your insurance needs. Lisa M.

Jason's insurance knowledge is amazing, and he is highly recommended for anyone needing a reliable…read moreagent.

Jason makes insurance simple, and that's important to me. There's a lot of confusion with industry…read moreterms when it comes to auto and home policies, but Jason broke everything down in a way that made sense. He was always forthcoming and honest, making me feel like he had my back -- a very genuine individual. I would definitely recommend him to anyone looking for a better experience with a trusted local insurance agency.

Difficult to contact and has never returned any of my calls. As of today, I'm either going to…read morechange agents or change carriers, but I'm done with this guy.

Been a client for a few years with multiple lines, called twice and left a message for a call back…read morefrom Scott, he never called, spoke to Whitney in sales, who told me they have over 5000 clients, ect when I ask how is that my issue she hung on me.