Ashlie was an outstanding host! She worked hard, both during the complimentary Happy Hour and…read moreafter, to ensure guests were well taken care of. Her professionalism was evident in her support of the training kitchen staff and her remembering guests from night to night. This review is for the bar/restaurant area: Atrio

Excellent service. Food was delicious. A great stay....great staff...........would definitely stay…read moreagain.

Great hotel, big suites. Clean rooms. Friendly staff. Breakfast was absolutely delicious…read more Definitely would come back again, my trip was extremely short due to my job but wish i was there for the complimentary drinks and dinner and to go swim in the pool.

BEWARE: Vehicle Stolen After Following Hotel Staff Instructions…read more My husband, granddaughter, and I arrived at the Embassy Suites by Hilton Dallas Park Central Area on May 28 at approximately 10:00 p.m. after a six-hour drive. Because our high-profile pickup truck would not fit in the underground parking garage, we went to the front desk to ask for guidance. The front desk employee, Latasha, informed us that we could park directly outside the front entrance under the awning as long as we displayed a parking slip she provided. I specifically asked whether there was any risk of being towed, and she assured me that as long as the slip was visible on the windshield, our truck would be fine. The following morning, May 29, after breakfast, we walked to the front desk and immediately noticed our truck was no longer where we had left it. Latasha was working that morning, and when I questioned her, she went to the back office after we requested to speak with a manager. Instead, another male employee came out to address the situation. After I explained what had happened, his response was, "We don't tow." Our 2021 Chevy Silverado Carhartt Edition had been stolen from directly in front of the hotel entrance, under the awning, after being parked there at the direction of hotel staff! What was supposed to be a relaxing getaway weekend with our granddaughter quickly turned into dealing with police, insurance and the claim process, & OnStar, all while coping with the theft of our only vehicle. I encourage future guests to carefully consider their parking options and ask detailed questions about vehicle security. Based on our experience, I would recommend choosing accommodations that offer secured parking or valet services.

I'm actually surprised why this embassy suites got bad reviews? I did read one of the reviews…read morecalled out bed bugs so that definitely worried me but my specific room was clean. I thought the hotel itself was clean, the breakfast buffet had a variety of good options including made to order omelets, my room was clean and very spacious especially the bathroom and shower, the staff was friendly. I didn't use the pool or the fitness center but it looked adequate. Price was very reasonable. It's also very close to the galleria which is where our office is located. Good options for dining nearby.

Shower ceiling a mess needs redone , need to regrout it is moldy the tub no fan in bathroom why?…read more Carpet black with grey so it could hide anything Most ac set at 71 degrees would not adjust so had to turn it off in the middle of the night Breakfast was good so knocked it down to 1 star I complained about the temp they said you have to call if you want your temperature changed from 71 higher or lower no self control in the rooms wow !! Not sure where these 5 star ratings are coming from

Easy Love field transportation, friendly staff, clean rooms and I really like their restaurant…read moremenu. Just good food and good drinks!

I was torn between 3 and 4 stars for this hotel, and wound up settling on 3…read more Why?.. because sure, is this location close to the DAL airport with a per-every-hour shuttle running beginning at 4:30a, the hotel is roughly 30-minutes outside of the AT&T stadium, and the food spots, Chickfila and Jimmy Johns are easily walkable. 3 stars for that. But that's where the greatness ends. The rooms are straight forward - 2 beds, sitting-dining area, fridge provided. There was not a microwave in the room for those curious. The hotel also offers a "managers happy hour" where if you're looking for a drink, your best bet is wine. There's chips and dip that's usually offered during this time too, making the liquor go down a little easier. Any other liquor is basically guaranteed to give you a headache - and take that from someone who only drank 2. Outside of that, there is restaurant in the hotel that's nice. Their wings were good when my cousin & I ordered some. The breakfast offered in the morning isn't that great, but their omelet line is worth the wait. Overall, it's a convenient hotel at most. Would only stay here again for a group sports-related trip, not on a personal stay.

In town for the weekend and choose this hotel. From the outside it's a nice view and kind of looks…read morelike the inside of a ship. But inside I was not too pleased about. The hotel definitely needs a lot of updating. The head board in our room #724 was ripped. I saw a stain on the curtains. The was a stain in the dresser. I did not like that at all. Please do something. As side from that I think the hotel is ok to stay at if you MUST.

Never received a phone call back. My husband emailed them and still nothing. I went and got a…read moreTetanus shot just in case since it was a rusty carpet tac. I do not recommend this place!

The service is amazing. When I text back they responded promptly. Stayed at the embassy fort worth…read morefor two nights. Do not recommend. Go to Grapevine!. If the man i spoke to tonight he is top tier. You hired well! I have had 3 experience at the forth worth location i will never go again. Grapevine location is where its at! Name would be Daryl!

This would be the 2nd time staying here and 1st in the Corner Suite with Balcony. The room itself…read morewas amazing and roomy, so if you have a 3rd party over theres plenty of room. The Balcony and View of the lake in the distance was nice to wake up to. The 3 issues mentioned were a broken door key lock on the sliding door, the Balcony light that was burnt out which were reported the 1st day and weren't fixed. Then on the 2nd day the room above us had a leak. I thought on night 1 it was the sink being left on with a slight drip. However the next morning the ceiling started leaking in the tub. This was alo reported. You could tell there was a recent patch job however that must had broken off. I will stay in this hotel again this wasnt foinf to scare me off. Its a nice hotel to stay in and has complimentary breakfast and complimentary drinks between 1730-1930. See attached

I have come here for the Monsters 3 day dance convention the last 3 years. Although I have yet to…read morestay at this hotel, I do notice the upkeep of the hotel, the ballroom areas the dance setup is in and the bathrooms are kept clean. The staff ensures paper towels are in the restrooms, as well as soap. I've seen them often throughout this 3 day convention. Parking is very limited, so the earlier you arrive before such an event, the better chances in scoring a parking space. Otherwise, you have to park in the garage and pay. I do recall one year, we didn't have to pay for this event but not sure if that is the same. We were blessed to get parking both times we came to watch our daughter :)

So I'm here for 2 nights with family & I really wanted to like this hotel & it's not bad however…read morethere are so many small things which could improve; There was a Star Wars convention which is fine, however our next door occupants to room 1001 went out of there way to be as loud as possible like excessive loud - The breakfast area was not cleaned well, the potatoes and biscuits were not good - There are so many small items throughout the rooms and property which are empty, broken, not fixed - the tv in the bedroom does not work in room 1007, the shower does not drain properly in room 1001; Again it's not bad however it could be so much better though & completely cleaned, updated and remodeled would also be beneficial.

Sometimes the best travel decisions are the ones made under pressure…read more After an Airbnb stay that didn't quite deliver, my family and I found ourselves in need of a last-minute reset something reliable, comfortable, and, most importantly, close to the airport ahead of an early departure. Embassy Suites by Hilton Irving Las Colinas offered exactly that: a soft landing when we needed it most. Traveling as a group: my mother, my husband, our 12-year-old son, and myself can make spontaneity tricky. But the ease of securing a suite that could accommodate all of us felt like a small victory in the midst of an otherwise hectic day. From the moment we arrived, the tone shifted. The front desk agent greeted us with a warmth that felt genuine rather than scripted, and what could have been a routine check-in became something more thoughtful. One particularly welcome feature: the ability to choose our room. With her guidance, we landed on a space that felt tailored to our needs rather than assigned at random. The property itself struck a careful balance between polished and inviting. It was clean, well-maintained, and subtly festive an Easter-themed backdrop in the lobby offered families a chance to pause and capture the moment, a detail that felt both intentional and charming. Our suite delivered on every front. Spacious without feeling excessive, it featured a king bed alongside a pullout sofa perfect for our son plus a small kitchenette and dining table that quickly became his gaming station for the evening. It's these small, functional touches that make a short stay feel seamless. Later, I made my way downstairs for the evening reception. The bartender, navigating a steady crowd with admirable efficiency, kept things moving despite the rush. While the drink selection was modest, the atmosphere carried a convivial energy that made up for it guests unwinding, conversations flowing, the quiet hum of shared travel stories. I also found a pocket of calm in the lobby, where I was able to catch up on work another reminder that this is a hotel designed with real-life travelers in mind. We didn't have time to explore every amenity, but the overall impression was clear: refreshed, thoughtfully updated, and quietly dependable. In the end, it was exactly what we needed a comfortable, well-timed stay that turned a stressful detour into something unexpectedly pleasant.

Just came back from a work trip here. Rooms were nice (though water pressure in the shower left…read moresomething to be desired). Loved that they give two free drinks to the hotel bar each night for happy hour which was great for our group. Breakfast was excellent for a hotel, with a mix of continental, hot buffet, and made to order options.

BEWARE! They will steal your money & you will get nothing in return. I worked with a principal of…read morethis company on getting a VISA for Brazil & found him to be shady and he didn't get the job done. However he didn't have a problem charging me up front (even though he said he wouldn't until the work was complete). I ended up having to drive to Houston to get my Passport back and go to the consulates office on my own. I am still waiting on a refund and plan to press charges if it's not resolved. The people who run this place are a joke.

I would NOT recommend using this company unless you want an extremely frustrating experience. I…read moreapplied for Visa's for three co-workers. Once you have paid for the service and sent them your passports you will not be able to get in contact with them again. You can leave message after message and never get a return call. I did not get the Visa's on or near the date promised. Also, when I received my credit card bill I had an additional charge that I did not authorize of $600 to the Chinese Visa Office Houston TX. This was on top of the $900 I had already paid International Passports. I tried to contact them and of course I can not get anyone to return my call. I had to dispute the charge with my credit card company. I would give this company a D-. The only reason I do not give them an F is because I did FINALLY receive the Visa's two days before the travel date. BTW, the review below from John C. is John Chambers, he works for this company. The picture for the review by John W. is this company's logo.

Nice and clean room. Safety(to access your floor you need to swipe your key in the elevator)…read more Location, accessibility to public transportation from the hotel. Avery, the front desk clerk went above and beyond. Very nice, polite and caring.

Tamika at the front desk was awesome! She got me checked in a timely manner, she is sweet,…read moreknowledgeable and made my experience very pleasant. i asked her for the Type of room I was looking for and she delivered! I am so grateful to her for making my experience over the top and will recommend this hotel to my friends and family.i loved my stay at the Crowne Plaza Dallas Market ctr . I highly recommend this hotel especially if you want a great view of the city lights in a high rise for a great price while living like a king or quee....beautiful esthetics, the rooms have good shampoo and lotions to use with a hair dryer a huge bed that is so comfortable with down pillows, it has great movie selections, very quiet, descent people and surroundings, very safe and beautiful views.