Ashlie was an outstanding host! She worked hard, both during the complimentary Happy Hour and…read moreafter, to ensure guests were well taken care of. Her professionalism was evident in her support of the training kitchen staff and her remembering guests from night to night. This review is for the bar/restaurant area: Atrio

This was a solid stay for me. Yes, the hotel has its dated moments, yes only two of the four…read moreelevators are working, however this is a quality option close to downtown Dallas. My youngest son and I needed an option fairly close to downtown Dallas/American Airlines Center and this hotel fit the bill. The hotel is less than three miles from downtown. Yes, you need to pay to park, but everyone in the hotel was friendly. Our room was clean. Bed was very comfortable. Ive had better Embassy breakfasts. Breakfast attendant was great but it seemed like they put out the minimal amount. Saturday night the pool was warmer than the hot tub. Not going to minimize the hiccups here. All things considered, I'd stay here again. All staff were friendly, cheap Uber to anything at the American Airlines Center, and an overall decent location. With a little TLC this could be a 5 star hotel

Great hotel, big suites. Clean rooms. Friendly staff. Breakfast was absolutely delicious…read more Definitely would come back again, my trip was extremely short due to my job but wish i was there for the complimentary drinks and dinner and to go swim in the pool.

If you're looking for a modern Embassy Suites, this isn't it. This hotel feels like it's stuck in…read morethe 1980s and definitely needs some TLC and updating. The hotel was warm during my stay, apparently due to issues with the hotel's air-conditioning system. The happy hour was just okay, with limited selections and a strict two-drink limit. Breakfast was okay as well, with the usual made-to-order eggs and other options you typically expect at an Embassy Suites, although the selection was smaller. This location also does not have a formal restaurant. Overall, I would not stay at this Embassy Suites again, nor would I recommend it if you're an Embassy Suites fan.

The service from Symone was excellent. The hotel appeared recently renovated, the hotel lobby and…read morebreakfast area was really nice. The indoor pool was not heated and the pool area was obviously not considered in the renovation. Breakfast was typical but very good. They also offered nightly snacks. Our room was great size for a family of four and well decorated, two large smart TVs, wet bar. However we had an issue with our room where the carpet was wet and water was coming up from the tile. We advised the front desk and they sent up an engineer whom he said it's fine, it's because there is a leak from the shower...he said that to us. Parking seemed very expensive at almost $30/day. The hotel is within walking distance of the Galleria mall. But getting to downtown Dallas was almost 25 min drive.

I'm actually surprised why this embassy suites got bad reviews? I did read one of the reviews…read morecalled out bed bugs so that definitely worried me but my specific room was clean. I thought the hotel itself was clean, the breakfast buffet had a variety of good options including made to order omelets, my room was clean and very spacious especially the bathroom and shower, the staff was friendly. I didn't use the pool or the fitness center but it looked adequate. Price was very reasonable. It's also very close to the galleria which is where our office is located. Good options for dining nearby.

After reading the yelp reviews, I was nervous about booking this hotel. But I was short on time and…read moreneeded something nice and close to Love Airport. This hotel is fantastic! Room: - My room was clean with a comfy bed. - AC worked great in my room. - Bathroom was fresh and clean. Staff: - Staff were smiley and friendly. - I even asked front desk about where I could buy toothpaste and they gave me some for free! - That's great service! Breakfast: - Irma was very nice and whipped up a custom omelette for me. Delicious! - Pancakes, sausage, country fried potatoes, fresh pastries, cereal bar, oatmeal bar. I was impressed. Let's not get too boomer about other reviews I read... Back in my day, they used to churn the butter for me on request. Be mindful and experience what's in front of you, not compare it to the summer of '69. You will enjoy your stay!

I was torn between 3 and 4 stars for this hotel, and wound up settling on 3…read more Why?.. because sure, is this location close to the DAL airport with a per-every-hour shuttle running beginning at 4:30a, the hotel is roughly 30-minutes outside of the AT&T stadium, and the food spots, Chickfila and Jimmy Johns are easily walkable. 3 stars for that. But that's where the greatness ends. The rooms are straight forward - 2 beds, sitting-dining area, fridge provided. There was not a microwave in the room for those curious. The hotel also offers a "managers happy hour" where if you're looking for a drink, your best bet is wine. There's chips and dip that's usually offered during this time too, making the liquor go down a little easier. Any other liquor is basically guaranteed to give you a headache - and take that from someone who only drank 2. Outside of that, there is restaurant in the hotel that's nice. Their wings were good when my cousin & I ordered some. The breakfast offered in the morning isn't that great, but their omelet line is worth the wait. Overall, it's a convenient hotel at most. Would only stay here again for a group sports-related trip, not on a personal stay.

In town for the weekend and choose this hotel. From the outside it's a nice view and kind of looks…read morelike the inside of a ship. But inside I was not too pleased about. The hotel definitely needs a lot of updating. The head board in our room #724 was ripped. I saw a stain on the curtains. The was a stain in the dresser. I did not like that at all. Please do something. As side from that I think the hotel is ok to stay at if you MUST.

Never received a phone call back. My husband emailed them and still nothing. I went and got a…read moreTetanus shot just in case since it was a rusty carpet tac. I do not recommend this place!

The good: Embassy…read moreSuites always delivers when it comes to accommodations. Elegant and clean all throughout is the norm at all locations. I didn't even get to explore all the amenities provided by this location. You have an indoor pool, hot tub, evening snacks, daily breakfast, restaurants on site that includes Starbucks, and more. You really can't go wrong with the pricing here as well. The bad: Some people go to hotels and need eye candy when they open their curtains. This place is located on Bass Pro Dr. On some floors, you will just see the roof of adjacent structures. You will see Bass Pro Shop. This is not a factor for me, but for others, this may be a negative. I did not mind my Shawshank Redemption view out my window. The ugly: The parking here is a private company that charges $20 a night. This location has a hotel shuttle that brings you to and from the airport every 30 minutes, but if you have a vehicle, you need to add this cost into your expected expenses. For someone frugal like myself, this is a real factor. All in all, you will like these accommodations and staff. Make certain you sign up for the Hilton Honors program to get rewarded for staying there. It starts off with bottled water, but as you earn more points, will also include snacks.

I had a work conference here; I stayed Monday-Thursday afternoon. At first, I was really impressed…read morewith some of the complementary services they offer. Everyday they offer 2 free drinks (limited selections) and snacks from 5:30-7pm. They also offer a free shuttle service to and from the airport and mall nearby. I arrived earlier than the posted check in time and I was able to get access to my room a few hours early. My room was large and had everything I needed. The bed was hard unfortunately and the linens on the bed were in needed of an upgrade. The breakfast was complementary and had a decent amount of options. The reason for my rating is the housekeeping. On Tuesday I asked housekeeping to stop by and all they did was leave towels on the table in the living room. On Wednesday, I had to speak to someone 3 separate times and beg that house keeping come around and bring new towels, take out the trash, and change the sheets. After the 3rd time I asked, someone finally came around but all they did was make the bed and replace the towels. The picture I included is a picture of a bench outside of the elevators on my floor. It sat with this food on it for the entirety of my stay and probably will. I fear that the housekeeping department is severely slacking and I question how thoroughly my room was cleaned before my arrival. I doubt the bedding was changed from the person who stayed prior to me

Had a great 2 week stay at the Embassy Suites Frisco TX, it was a very nice property! In particular…read moreI'd like to recognize several employees for their outstanding, personable service. Shuttle driver J.R. brought myself and numerous colleagues back and forth to the local Frisco restaurants daily. He was extremely friendly and nice! In addition, Matt and Wardell at the bar were fun and entertaining at the happy hours and at the bar after! I am very much looking forward to my next stay there! Finally, I did not get their names, but the chefs at the morning omelette bar were amazing! I had their excellent Denver omelette every day, they were very tasty! Only one suggestion: please provide bananas at the breakfast buffet.

So I'm here for 2 nights with family & I really wanted to like this hotel & it's not bad however…read morethere are so many small things which could improve; The employees at the front desk, bar and restaurant were very helpful, so this review is more about the physical property condition- There was a Star Wars convention which is fine, however our next door occupants to room 1001 went out of there way to be as loud as possible like excessive loud - The breakfast area was not cleaned well, the potatoes and biscuits were not good - There are so many small items throughout the rooms and property which are empty, broken, not fixed - The tv in the bedroom does not work in room 1007, the shower does not drain properly in room 1001; Again it's not bad, however it could be so much better though & completely cleaned, updated and remodeled would also be beneficial.

Sometimes the best travel decisions are the ones made under pressure…read more After an Airbnb stay that didn't quite deliver, my family and I found ourselves in need of a last-minute reset something reliable, comfortable, and, most importantly, close to the airport ahead of an early departure. Embassy Suites by Hilton Irving Las Colinas offered exactly that: a soft landing when we needed it most. Traveling as a group: my mother, my husband, our 12-year-old son, and myself can make spontaneity tricky. But the ease of securing a suite that could accommodate all of us felt like a small victory in the midst of an otherwise hectic day. From the moment we arrived, the tone shifted. The front desk agent greeted us with a warmth that felt genuine rather than scripted, and what could have been a routine check-in became something more thoughtful. One particularly welcome feature: the ability to choose our room. With her guidance, we landed on a space that felt tailored to our needs rather than assigned at random. The property itself struck a careful balance between polished and inviting. It was clean, well-maintained, and subtly festive an Easter-themed backdrop in the lobby offered families a chance to pause and capture the moment, a detail that felt both intentional and charming. Our suite delivered on every front. Spacious without feeling excessive, it featured a king bed alongside a pullout sofa perfect for our son plus a small kitchenette and dining table that quickly became his gaming station for the evening. It's these small, functional touches that make a short stay feel seamless. Later, I made my way downstairs for the evening reception. The bartender, navigating a steady crowd with admirable efficiency, kept things moving despite the rush. While the drink selection was modest, the atmosphere carried a convivial energy that made up for it guests unwinding, conversations flowing, the quiet hum of shared travel stories. I also found a pocket of calm in the lobby, where I was able to catch up on work another reminder that this is a hotel designed with real-life travelers in mind. We didn't have time to explore every amenity, but the overall impression was clear: refreshed, thoughtfully updated, and quietly dependable. In the end, it was exactly what we needed a comfortable, well-timed stay that turned a stressful detour into something unexpectedly pleasant.

The staff are friendly and helpful. The made to order omelet station is great and I had an omelet…read morethe first day I was here and it was tasty. Many other choices for breakfast like scrambled eggs, sausage, bacon, French toast, waffles etc. There is a bar close to the lobby and a restaurant. Also each evening they have Evening Reception serving free drinks and snacks for an hour and a half. Plenty of free parking and an indoor pool. I would come back next time I am in the Dallas area for sure!!

BEWARE! They will steal your money & you will get nothing in return. I worked with a principal of…read morethis company on getting a VISA for Brazil & found him to be shady and he didn't get the job done. However he didn't have a problem charging me up front (even though he said he wouldn't until the work was complete). I ended up having to drive to Houston to get my Passport back and go to the consulates office on my own. I am still waiting on a refund and plan to press charges if it's not resolved. The people who run this place are a joke.

I would NOT recommend using this company unless you want an extremely frustrating experience. I…read moreapplied for Visa's for three co-workers. Once you have paid for the service and sent them your passports you will not be able to get in contact with them again. You can leave message after message and never get a return call. I did not get the Visa's on or near the date promised. Also, when I received my credit card bill I had an additional charge that I did not authorize of $600 to the Chinese Visa Office Houston TX. This was on top of the $900 I had already paid International Passports. I tried to contact them and of course I can not get anyone to return my call. I had to dispute the charge with my credit card company. I would give this company a D-. The only reason I do not give them an F is because I did FINALLY receive the Visa's two days before the travel date. BTW, the review below from John C. is John Chambers, he works for this company. The picture for the review by John W. is this company's logo.

Oof. I'm a little worried about IHG. This is the second less than stellar stay in a month. The…read morepositives? The hotel is easy to get in and out of in downtown Dallas. They have a parking garage. Angel, the night desk attendant was very nice. The beds were comfortable. There was a nice little loveseat and table between the two beds. TV was large. The housekeeping staff provided good service each day. The negatives? The hotel is showing its age. And the neighborhood is real dicey at night. The pool was green and closed. The ice machine on our floor was broken. The carpet in the hallways looked terrible. The bathroom is tiny, with poor water pressure, and could use an extra hook or towel rack. There is an in-room coffee maker but I had to beg for coffee, Splenda, and creamers everyday. Also, for some reason washcloths were a highly coveted rare item. Unfortunately, I probably would not stay here again.

Check in was ... an uncomfortable disaster. Lobby not managed well at all. Lots of loiterers. After…read morefinally getting checked in. The thermostat in the room was not working and held at 77 degrees. After two calls to the front, a repair guy came, informed me that there's a button you have to push twice to make it work, not that there was any instructions. The temperature still didn't regulate to a comfortable level. The bathroom floor was either super scuffed or just dirty, at that point I was too tired to bother. In the morning, after checking out departing the parking garage, the stop sign above the drive way exit broke loose, very nearly striking my car and dangled by a cable. No sense of urgency on the part of the staff. No apparent care for the hotel and over uncomfortable and unpleasant experience. Would not recommend ... not even a little.