DO NOT USE THIS COMPANY: They stole $385 from me. I was charged 2 days in a row for the same oven door spring installation. I called the ApplianceHD, they always say they will put in a ticket for the manager, who never calls. I ask to speak to the manager when I call and they respond, all we can do is issue a ticket. Then they blame the technician and say to call him. He finally admitted after several months of lying and stating that he issued a credit, that he couldn't get my money back. I can't even get a physical address to sue the company or the technician. $385 is a LOT of money. Do not use this company. Sandra W. read more

Do not call these people. I do not believe the person they sent to our house was a legit repair person. In fact, they caused damage to our electric system. When I called for a refund, it become obvious that this operation is a sham. I must have accidentally clicked the wrong link when I was shopping online, don't let that happen to you! read more

This is one service that I would avoid. I scheduled an appointment for a repair for my electric dryer. After being charged $60 to reserve the next day appointment, I got a call about 1 hour before the scheduled time. They couldn't make it and needed to reschedule. Two days later, for the new appointment, same story. Finally today the new appointment time has come and gone. Not even a call this time. Just a no show. Avoid this company at all cost. read more

Do not EVER USE this company. Said I would be charged $1.00 preauthorization for my appointment then charged $70.00 on the day the repairman arrived. Needless to say I saw the reviews and called and canceled my appointment just 3 minutes later. They then told me there would be $30 cancelation fee!!! After explaining how ridiculous that was they said my appointment was canceled with no fee. I log into my bank account and I find they did actually charge me $70 already. When I called back they hung up on me multiple times. Stay away from these scammers! read more

Worst company ever! Charged my credit card for services never got! Charges from a bbq place. They don't show up and never call!

Don't use this company. It has been 9 days of trying to get them to finish the job. They came out, took my dryer apart and convinced my husband to cash app them $200 without my knowledge which was more than their estimate. Then they dont show each day and barely respond to texts. Finally they show up and do some work, but they still haven't completed. Even sent my husband another $200 cash app request that he declined. So now 9 days after paying we still don't have a functioning dryer and are probably stuck paying $200 for minimal work. read more

I would give zero stars if possible, but had to give one to leave a review. First and foremost, go to better business bureau site and see the "alert" they have posted about this company! Very scary encounter with these people. From the moment they answered the phone with a simple "Hello?" I should have been wary. My oven went on the blink before my Thanksgiving dinner; I had 14 people coming for dinner. They took my credit card information and said that there was an automatic service charge to come out. OK, I can accept that. But then NO ONE EVER CAME and I'm so leary that they now have my credit card information. It's a joke and I don't trust them. When I called and tried to reach someone later, they said they had no technicians in my area. Be leary; be very leary!!! Now I have a credit card ordeal to contend with. I'm not sure if this is a person or a company as you never get the same person when you call. When I ask them where their office is located, they do not have a "central" office anywhere. Do NOT give these people your credit card information! read more

DO NOT USE THIS COMPANY! I scheduled a dishwasher repair for my parents. Stephen the tech said he repaired the dishwasher, told my parents what the charge was. Since I was the one who set up the appointment my parents called me to confirm how the payment process was to work. While on the phone with my parents I could hear the tech yelling at my parents about how it was supposed to work. I almost had my parents call the police as he was yelling so loud and I was afraid it might get worse. Of course, the dishwasher wasn't repaired. We contacted ApplianceHD and trying to get someone to respond to finish the repair that my parents paid for but was not working. We have spent 3 weeks trying to get someone to call return our calls and get this repaired. They will not return your call. This business is a fraud. DO NOT USE THEM read more

This company is a SCAM!!! They are not local and appear to be a scheduling service for technicians (using that word lightly). They collect $70 up front from you and send some half-trained person to your house. Who knows if they are insured, bonded? Guy did NOTHING on my fridge, wrote up sloppy receipt that I can barely read, said we need over $500 worth of parts, required a $282 deposit and immediately cashed check. It's been 3 weeks and not a word from him. Call the company and they say mgmt will call you back and they have escalated your issue. What a crock! Do yourself a favor and call anyone but this illegitimate scamming so called company. read more

Absolute scam. Charged $70 fee to send a scammer to my house to fix my washer. The so called technician came to my house and called me from a Florida number in Connecticut. He offered two options $195 per hour to diagnose or $295 flat fee to diagnose and repair payable on Venmo. This should have been the red flag. He said the washer pump was on its last leg and used my shop vac to suck the water out of the washer. Gave me a $25 "discount" for letting him use my shop vac and didn't even help me empty it because he claimed he had hemorrhoids. He said the washer was working and left when I paid. After he left I tried the washer and had the same issue. I called him and he said I needed a new pump and i would need to pay for the pump and labor for him to install it. I argued with him and threatened bad reviews and he said he would put the pump in for free but charge me $117 for the pump (which I could easily install myself and buy cheaper). I would rather not have the clown back at my house. I looked him up and he has terrible yelp reviews too. A true scammer. Appliance HD and the scammers they send out are a true disgrace. read more

Appliance hd Greensboro NC is a scam and like reviews nationwide, they charge you $60.00 for a service fee up front and never send anyone out. I was stood up twice and when I called a third time, they said that they didn't have any technicians that respond to my area. read more

Stay away from this company!! They charge you a fee for just finding someone, non professional, to come to your house. The person they sent came in and repaired the problem that I suggested it might be. The repair guy never even bothered quoting me a price, which I had asked them to do. (I as not home at the time) Then the repair person called me, I was expecting a quote/diagnostics, demanded payment for the work that he was never authorized to do. Charged me $180.00 for a $50.00 part and $179.00 for the service call. My fault, should have read the yelp reviews before using them..............BEWARE!!!!! read more

Do not use this company. They charged me $70 and then sent a technician that charged me $211 for 10 minutes work on my oven. He reset the motherboard. Didn't even pull out a pair of pliers. These guys are scammers and gougers. I have officially filed a complaint with the Better Business Bureau and that's just the beginning of what I'm going to do. Stay away from this company. read more

Got beat for $70.00 should have reviewed this company prior to calling them, would have never hired them. I normally do, reviews before I hire but didn't do it this time my mistake. Hired them to send a guy out to look at my fridge, it was flashing a H1 error code for the freezer side. freezer was cool just not cold. Fridge side was still cold enough to keep a few things in it. Well if it is possible to break something that was already broken the guy that showed up found it. Don't think he had a clue just didn't seem knowledgeable to me. After his diagnostics and attempted fix all I know is that my fridge went from being cool to cold before he arrived to hot as hell by the time he left. By the way that H1 code was flashing for both the freezer and fridge side when he left. End result I had to buy a new fridge that night!! It'll be delivered this week. Too be fair though the repair guy was polite. read more

AVOID AT ALL COSTS! This is just a scam, they can't actually send anyone but they will take your $60 anyway. Excuses, excuses, no shame, go with a reputable local company. read more

I googled for a repairman for my oven I was talking to someone from appliance HD so they sent two guys from Kerry story to look at it they said they would order the part and they said with the 60$ referral that Appliance HD gets it would be 200$ now paid through cash app my son in law said he had that app so he paid it it's been almost one month and they said they couldn't get the part I've been texting them to get a refund and no haven't got it yet will never use them ever again and I hope you don't use them. Wish I would of invested some time looking into them. read more

OK this company is a scam...They have a professional website "https://www.appliancehd.com/lpc.php?c=100&lp=1&b=6&gclid=EAIaIQobChMI_cn45PnJ4wIVE77ACh0ScwAKEAAYAyAAEgIe3vD_BwE" But they have no YELP ratings except negative ones and they have no BBB profile. They claim to be GE service but they are not accredited as far as I can tell. They have multiple 720 phone numbers 720.605.4740 and 720.605.7116 but no permanent address and I doubt they are licensed in most areas of Colorado. They will promise 24/7 repair and and they charge a $60.00 diagnostic fee in advance of service (which so far has not materialized)...Save your self grief and money and use a reputable local service organization. read more

This is a company I found on google to repair my Samsung Dryer. Everything looks legitimate on their website, but it is all false. There are no great reviews. If you click on contact it goes to FaceTime. No response when calling. The service tech came to my home and took my dryer apart. Said I needed $525 worth of work and parts and sent me a cash app before ordering. This should have been my red flag, but I was distracted at a soccer game and paid him. He said part would be in Tuesday afternoon and he would be at my home by 4:30. They never called or showed up. I had to track him down. He sent me a pick of one part and said the other did not arrive. He said he would be at my home by 4:30 the next day. So I had someone wait again for him and he no showed again. I had to track him down once more and asked if he tracked the item since he said it was fed ex. He said he would and he promised to be at my home again the next day. Same time 4:30. Here it is day 3 of no call or repair, and it's 5:30. Keep in mind that I have had someone wait in my home all of these afternoons for this guy. I call and leave him a very stern message that I want a refund and I'm extremely angry that he has not made my repair a priority and put me off until the last part of the day, without a phone call. I told him I felt like this was extremely unprofessional and that prepaying in full full for incomplete service is not s good practice. I also asked if the $60 service charge that they made me pay was deducted from his charge to me like they said it would be. The tech Kerry Story called me back and screamed at me telling me he did not appreciate my tone. He was extremely rude, loud and forceful on the phone and interrupted me the entire time. He refused to listen. He did show up, and fix the dryer. However, he had no paperwork, no receipt and did not credit my $60 charge. On the website, it says free estimate. So all in all, my repair was nearly $600. I have tried reaching out to this company but there is now no answer. I looked Kerry story up on Facebook and it shows pictures of fighter. Please do not put yourself in this position. This is a Red Flag! read more

Do not use this company! They are a scam! You have to give them a credit card number up front and you don't realize they are not a local company until you have to complain about about your service tech no showing up. Then you're told the techs are contracted out. So my tech was Kerry Story that as you see already has a complaint on here and some other sites. He calls I tell him the problem and over the phone he diagnosed the problem and said he'll need to order a part and I need to pay upfront through cash app and he will be by Monday to start work and when part is in on Tues will do repair. Now here's the kicker, normally I would never pay in this type of situation. But it's a friday and I had two techs from other companies not show since monday (what the hell is up with service these days) so I was desperate. So monday comes no call or nothing, Tuesday comes (8days without a refrigerator 3rd tech not to show) and I finally had to call, and then starts the obvious run around. I want a refund but of course he can't give one because he can't return the part. Ask to send pic of receipt but of course nothing. I demand part I paid for for another tech to fix but of course like other complaint on here he calls and screams at me how dare I think I can make demands for service because apparently I don't know how his business works. Even refused to send pic of receipt for part. So like other complaint no paperwork to show what has been spent. I refuse to let this person work on my appliance and of course they refuse refund! It's a scam the company makes money from at least $60 service call no matter what and the contractor is able to screw you out of what ever amount they decide without proof. If you're reading this because it happened to you to please share your story and call keep calling appliance HD and complain to stop these type of people. I finally got a refund from Appliance HD, but still would not recommend this type of service company! read more