Michael came out today to see if he could fix my dads microwave. It would of cost more to fix it…read morethen just to replace it with a new one. I had bought my dad a microwave just in case his couldn't be fixed. Michael took it upon himself to take out the old microwave and carry it downstairs for my dad. Michael didn't know this, but my dad has two hernias. Him going above and beyond taking the old microwave out for him was a true blessing. He also showed my dad where the breaker was in his house that goes to the microwave. The customer service was exceptional. I highly recommend this company to anyone who wants some one who is honest, helpful reputable and doesn't charge a fortune. The person answering the phone and setting up appointments is awesome at her job as well. A huge thank you to Napoleon and staff

Very informative guy. He said he could repair my dishwasher but it would be almost as much as a new…read moreone. He pointed out exactly what was wrong with it so I'd see for myself and was very thorough. Cleaned up after himself when he was done even though I told him not to bother because it was already a mess. I'll be calling Napoleon's for all my appliance repair from now on!

Bought a refrigerator from Brain. After installed it wasn't working correctly and was missing…read moreshelfs. He came out multiple times to try and fix and wasn't able to repair. Would not give refund or exchange. Stay away from this guy, he is a crook!

I have always had a great experience with this shop. When I did have an issue they repaired the…read moreunit quick under thier warranty. Always recommend them

One star only because there's not an option for 0. In March,…read moreI bought a stackable washer/dryer, refrigerator with ice maker and a dishwasher; total of about $1,700. I expected all to work and had a verbal 60- to 90-day warranty with exceptions stated. Got the refrigerator home and as soon as it was plugged into the newly installed water line (by a licensed plumber), it starts leaking. I turned off the water and called them. "Oh, the ice maker isn't under the warranty" was what I heard. They weren't happy but they scheduled their repairman to come fix it. That happened THREE MORE TIMES! I had a conversation with the repairman that perhaps another fridge would be a good option? BTW, when I pointed out condensation to him, he had no idea what the problem was. Turns out the door wasn't shutting tightly. Shouldn't a repairman recognize condensation? Anyway, fridge #2 arrived and repairman/deliveryman hooked it up to the water line. I had to be out of town for a couple days, so when I got home, I was anxious to find the ice bucket full. Nope! Only ONE tray of ice had dropped in a 48-hour time span AND there was a significant puddle in front of the fridge. I waited a few more days. In the meantime, the mysterious puddle showed up again. This fridge/freezer was PROMISED to be working correctly! Oh, one of the people I talked to during this entire time said they were "doing me a favor" by sending their repairman three times. Doing ME a favor? Silly me! I bought it thinking it would work! After the final try, I turned off the water and ordered some silicone reusable ice cubes. There's NO way I would contact them EVER again after this ordeal. BTW, the stackable W/D work perfectly... and I told them so. The dishwasher works great, although a bracket fell off the top rack. I just glued it back on. Again, no way I would EVER contact this company again.

We have used Rick's Appliance Service a few times. Very pleasant and professional technician,…read morealways do a great job, and the price is the most reasonable than any other service we've used in the past. We've had the same service guy at our house a few times and he has a lot of experience. He knows what to do and gets right to work.

Great service and follow through to make sure we had everything we needed. I would highly…read morerecommend this group to everyone

It has been 3 months since I had an inoperable floor furnace removed and a window unit replaced…read morewith central heat and air. The technician that came to my house impressed me by noticing a few details such as where my wife liked to relax after a day at work to insure the best location of the register in that room. There were other existing problems that no one else noticed but he found them almost immediately and discussed them and helped me reach the best system for our house. The installers went right to work on the day scheduled and kept at it all day each day. I wasn't sure we could heat this old house this well but we have never been more comfortable throughout the house. After the initial installation we did have a few problems in the beginning but we remained confident because they responded immediately and went all out to be sure the unit and installation was tip top. This has been a cold winter and the unit has not had a problem at all. I would not hesitate to call these folks again for future work.

This company will put a lean on your house if you don't pay your bill . My late ex- didn't pay the…read morebill and is being charged entrest daily. He died in December of 2018. We have been trying to sell our house but is now unsellable because they have put this awful lean on it. We didn't get anything when he died. The only thing left was the house. Now there's no money left either from the sale. I don't see how this kind of thing is permitted. It is not my bill. Nor does it belong to my children who were depending on this as heirs, and me as an ex wife. They are trying to take me to court. Do not use them. They're awful.

If you're looking for someone who actually shows up, gets the job done fast, and doesn't drain your…read morewallet--call this guy. I own multiple rental properties and he's been my go-to for years. Whether it's appliance repair or a full house clean-out, he's consistently gone above and beyond. No drama, no delays--just results. Fast turnaround--usually fixed within a day or two, even if parts are needed Fair pricing--always beats other quotes I've gotten Mobile service--he comes to you, no hassle Bonus services--he does consignment and estate clean-outs too! I've made money off items I was ready to toss. Total time and money saver. He's cleaned out several properties for me, handled repairs like a pro, and made the whole process smooth every time. If you need help with appliances, house clean-outs, or just want someone dependable--this is the guy to call. #HouseCleaning #Consignment #Appliances #RentalPropertyHero

Don't. Just don't. I've used them once before for a dryer, and it went fine, but this time for a…read moredishwasher he came and said a part had to be ordered. I paid in advance (silly me!!). I heard nothing from him, so around the time the part was supposed to be in, I started trying to call him. Occasionally I would get him on the phone and he always said "I have to check, and I'll call you back," but never did. Most of the time he simply did not answer his phone or texts, and the voicemail has not been set up. Finally I caught him and he claimed he had the part, came by at the time we agreed, stayed maybe 3 minutes and said he had gotten confused and brought a part for a different customer, and that he would be right back. That was several days ago, and I have again not been able to get in touch with him since. I'm out the cost of the part and the original service call since I have to call someone else to start over at the beginning. Really, read the negative reviews and save yourself some headaches by calling someone else!

I have been using Herb Snow & Sons for man years, in fact I bought my Washer and Dryer from them 17…read moreyears ago. Their service is always quick, and on time, I only wish they carried more parts, so you didn't have to book two appointments everytime. Recently I had my Dryer serviced, and it is now running like new. Though there isn't a lot that can go wrong with a dryer, when the little drum support wheel bearings go, it gets noisy. The first appointment the technician diagnosed the problem and ordered the parts, he came back a week later and did the repair. When they order parts they require you pay in full before they order, and it is non-refundable, so you need to make sure you will have another day available to schedule them to come back. Other than that the work was finished in about an hour and a half, which wasn't bad since he had to tear the dryer completely apart. When it was back together, like I said, it sounded like it was new again. The technician said my Whirlpool built Maytag is good for another 17 years. Highly recommend Herb Snow, they are courteous, fast, and knowledgeable. The second appointment is inconvenient as scheduling two afternoons off work can be difficult. I imagine this is just the nature of the repair beast now. Still would not hesitate to give them a call again.

In March of 2023, my Samsung washing machine would not complete a spin cycle…read more Samsung recommended I contact Herb Snow & Son which I did on March 13, 2023. I was told it would cost $130.00 to come out and diagnose the problem + $120/hr labor plus the cost of the part. I was charged $195.00 for the part + $209.99 for the labor + $30.37 tax = $435.36 I later discovered the machine was under warranty. Herb Snow & Son was informed that it was only 2 years old, so they knew it was under warranty and never mentioned it to me. I was under the impression it had a 1-year warranty, when, in fact, it has a 10-year warranty. I found out later that the part Herb Snow sold me for $195.00 sells on Amazon for $21.99. Samsung told me they would have replaced it for free had Herb Snow had only called. At the very most, I should have been charged to come out and diagnose the problem ($130.00) plus labor ($120.00) for a total of $250.00. I ended up being charged $435.36. This amounts to an overcharge of $185.36, and overcharge of 42.58% Avoid these people as if your life depends on it! If you use them after reading this review, you deserve everything they are going to do to you! The only reason they use lubricant is to hold the sand on! I am surprised that local law enforcement doesn't require them to wear a mask and carry a gun.