The owner Robert was very impressive! Repaired our old oven in under 20 minutes and taught me a few…read morethings about it too!! Professional, friendly, on time, and extremely knowledgeable!

The diagnosis which costs $85 is done over the phone. It wasn't even remotely correct. They require…read moreyour card to schedule an appointment. I've used them before in 2022 but they have really gone down hill since that time.

Absolutely horrible customer service. The office manager accused me of trying to avoid payment when…read moreit was their failure to communicate payment options as the issue. As a repeat customer, I gave him the courtesy of sharing my feedback. His response was to hang up in my face. This company clearly does not value their customers. My advise is to take your business elsewhere.

Hiring Ray was a waste of my time and money ($90 for inspection)! He came out to inspect my fridge…read moreand was not able to tell me what was wrong with it and kept guessing what the issue was. Told me he will reach out to manufacturer to get numbers for the parts (never did) and will order them. Second time he came to fix the fridge I found out he only ordered one part and not two as he was supposed to. He told me to contact the manufacturer asap to get number for the correct part so he could order it, mind you he doesn't have a professional place to get the parts and orders them on Amazon (told me parts from Amazon are not always reliable). I provided him with all the necessary info the next day and he confirmed he will order the part. After over a week of not hearing back I reached out to him to check on the status and got the following response "I do have the part I am so sorry I totally forgot I'll explain to you later...." I reached out to another service provided who was able to diagnose the issue within few minutes.

Speedy response, on time and reasonable. Would definitely use them again…read more The technician was knowledgeable about Bosch dishwashers!

I called A+ in to diagnose a washing machine that leaked on drain cycle - They arrive right on…read moretime and found the problem VERY quickly - GREAT SERVICE. Will use them again!

The ice maker in our fridge just completely stopped working out of nowhere. They diagnosed a jammed…read morefill tube, defrosted the line, and got it producing ice again the same afternoon. Really appreciated the fast turnaround.

From the owner: When your refrigerator stops cooling or your washing machine starts making strange noises in the…read moremiddle of the night, you need a trusted appliance repair team that treats your home like their own. That's exactly what you'll find with Bucktown Appliance Repair, proudly serving Chicago homeowners since 2013. Whether you're dealing with a malfunctioning dishwasher, a dryer that won't heat, or an oven that's given up right before dinner, our experienced technicians arrive ready to diagnose and fix the problem efficiently. What sets us apart in the Chicago appliance repair landscape is the personal attention Robert and our team bring to every service call. We're not a faceless corporation sending out whoever's available—we're your neighbors, deeply invested in building lasting relationships with the families and businesses we serve throughout Bucktown and beyond. Our technicians take the time to explain what's wrong, walk you through your options, and answer all your questions in plain English, never making you feel rushed or confused. From routine maintenance to emergency repairs on all major appliance brands, we combine years of hands-on experience with genuine care for our customers, ensuring you receive honest recommendations and quality workmanship every single time.

Rich worked very hard to fix my Speed Queen washer. He checked out everything that was the possible…read morereason it wasn't draining completely. Turned out to be one of the two computers on the Speed Queen. The computer was expensive but I chose to replace it rather then look for a new washer. I would definitely recommend Chicago Appliance for any appliance item I have. Rich was great.

My Magic Chef oven stopped heating. Rich promply arrived to save the day when diagnosed & replaced…read morea failed inginter in no time. I will have Chicago Appliance Service all my appliance from now on.

I'm not a man of many words I do recommend. This company for all your appliance repairsread more

Excellent service and execution! We moved and our refrigerator cord was damaged. A + was not only a…read morefair price, they actually did the work and replaced the cord the very same day I contacted them. Seriously- look no further!

A true Appliance Store over the years I've watched the growth n development. Satisfactory with the…read moreservice everytime I l walk in there

I got a refrigerator from here back in February, it has never worked that well the people that…read moredropped it off we're not professional at all. Now I have roaches in my kitchen, just had to pay over $1000 to get my house fumigated to get rid of the roaches that came out of the refrigerator and there was eggs still in it. I will definitely get my point across and I will keep posting bad reviews on every site this store is on.......

Diamond has been out twice to repair our Jenn-Air range. I made the first scheduled repair (Oct…read more2011) over the phone. The repairman came out and fixed the issue in about 15minutes. Our second repair (Dec 2011) I made via their website. I did this because it was Sunday and I wanted to get my name in ASAP since it took over a week to get someone out the first time. Four days later the tech guy came out and diagnosed the issue in about 5 minutes once I explained the problem. He then said that had he known the issue and our model number prior to arriving he would have had the part with him. Apparently the website asks for all this information but does not store it or send it to the tech on the work order. Due to this poor online feature, we will be without our oven for 1 more week (assuming the part comes in and is repaired on time). I would expect a company charging $100+ for each visit before parts are included to be a little more organized and give the provided details to their repair guys to save them repeated trips to job sites and to save their customers time and frustration. Both technicians, however, were very professional, friendly and knowledgeable of our appliance.

A technician was scheduled to arrive between 1 PM and 4 PM. At 3:57 PM I called to find out where…read morehe was. I was told he was at the job before mine. I did not hear anything further until almost 5:15 PM, when the technician called to tell me he was lost.

I m just coming home from work. Tired and hangry. I came in it smelled like gas. My daughter…read moretold me the oven was not heating up. She was going to make a pizza. I was desperate. Hunger and tiredness can do that to you. Got on yelp and Juliano called right away. They were in the neighborhood. I told him to come and diagnose the oven I figure it was the igniter. They quoted and work was done. Richard was very knowledgeable. He told me step by step on what he was doing. Price was reasonable due to timing. But i was very satisfied. And they do other work. Thank you Richard and Juliano.

This establishment is awesome professional and Chris is great; support this business it's worth it…read moreeverything explained and fair pricing highly recommend

Shady company with 0 experienced technicians. Called them twice for 2 different issues and they…read morecould.not find and tech leaves in 5 min. Ultimately we got someone else to come and they were diagnose problem immediately First problem was with gas leak which they could not detect. 2nd issue with chimney range hood and they say change filter every every 3 months as motor is working. Rating - negative

Edgar was great. He was very knowledgeable and even went to go get a part he needed to fix my…read morewashing machine came back and had it done within an hour. Fair price too. Highly recommended!!!!