We had a great experience yesterday when we used Penobscot Appliance Repair. Ethan was very…read moreknowledgeable about why our refrigerator had stopped working. He had it back up and running by the end of the day. I would highly recommend this repair company.

I've had three interactions with this company, none good. The first was a couple of years ago when…read moreKitchenaid sent one of their repairmen out to service my dishwasher, which wasn't cleaning properly. The repairman said something about the pump was made in Mexico when it should have been the one from China -- or maybe vice versa -- and replaced it. It still didn't clean properly, but it seemed better. To be fair, though, this was likely not Penobscot Appliance Repairs' fault -- I think the dishwasher itself is a lemon. Over the intervening time, it's gone downhill to the point that it now puts dirt on glasses that had only water in them. I complained to Kitchenaid, showing them pictures of the dishes, and they sent the same guy out again. This time, I had to offer to loan him a mask to shame him into wearing one inside; he didn't seem to be too fond of that, but I'm not too fond of getting sick, either. After looking the dishwasher over, he reset the controller, but said it was operating as designed. I might have opined a couple of times that it was a piece of crap, then, if that is how it was designed. He, unprompted by any prior comment on any related subject, told me it was "my president's" fault -- that Obama's water regulations were to blame, and that Obama had never done anything good for me. I suggested in defense that perhaps a clean world was better than clean dishes, but tried to steer the conversation back to the actual problem at hand. The dishwasher ran one load of dishes after he left -- leaving crud on the dishes as usual -- then died. Now it doesn't drain, so it can't run. Kitchenaid arranged another service call, on their dime again, to have the guy come back and fix it. After waiting all morning this morning, he didn't show--turns out he'd refused the repair order, I found out from Kitchenaid later. Guess he didn't like wearing a mask? Afraid he'd get Obama-cooties? I really wouldn't recommend this company. Oh, and I went to Lowes and bought a new Bosch dishwasher to replace my 3 or so year old Kitchenaid. Live and learn!

Anthony responded to my email with an availability date. Called the day before with the time and…read morewas here promptly. Anthony repaired the freezer fan. He gave us info on the stove oven operation. He replaced the rollers and seal on the dryer. Then he advised the washer was on borrowed time. His repair estimate would exceed the cost for a replacement washer. We are still using it judiciously. Anthony gave us a recommended vendor who sells repaired kitchen appliances that would suffice to replace the washer at a resonable cost. We reside at seasonal property for 5 months so our desire to keeps repairs and replacment costs to a minimum. Thank you Anthony. You are on my call list when I need you again.

Anthony came to our house to fix our washing machine. It was a tough job, in a small space, but he…read moreexplained the issues in detail and was quick to fix them. I can't say enough about how efficient and pleasant he was to work with. I give this service a 5 star rating since I think he did a great job and I would be happy to have him in the future if need be.

After being stood up by two other plumbing companies in the area I finally had a good experience…read morewith Nichols. I called and they set me up an appointment that wasn't too far out. A few days before the appointment they called to confirm. The day of the appointment they had a cancellation and I received a phone call and they came earlier than the scheduled appointment which was great. They installed us a new hot water baseboard heater. Excellent communication and they did great work. My go to plumber from here on out.

I have used Nichols Plumbing over the years several times and all encounters were very positive. In…read moremy latest encounter, I had tackled replacing a faulty garbage disposal myself. All went well until I had to connect the discharge tube to the waste pipe. It was an inch off. I called Nichols and they made an appointment for me THE NEXT MORNING. When they came, the work was done very quickly and the amount they charged me was embarrassingly low.

Super happy with the prices and work ! Delivered the dryer and hooked it up fast and did a great…read morejob ! We will be using Marks again in the future . 5 stars across the board

Did great work and got the machine back up and running in not time. Will hire again! Your review…read moreneeds at least 85 characters. Add a few more thoughts to post review.

Unreliable. Very convoluted communication. Doesn't respond to emails and texts after handing out…read morebusiness card. Makes commitments to work specific days, and despite several interem confirmation texts and emails from the customer, does not show up on the day scheduled, and does not give prior notice he doesnt plan to come that day. Mr. Spencer Hill's initial response on yelp was quick. My first impression was that he seemed cleancut and ready to do good work. He came over, handed me a card with email and phone number on it and said he was available Thursday and Friday. I said i would like to book him those days. He would give me an estimate. He sent an estimate. I said yes please. He took several days to get back to me, and then said he no longer could honor those days. He offere me monday. Although i had plan to leave the state, I again said yes please. I was only available to be there that week, and i changed my flight so i could meet him Monday. I sent some follow up messages. I sent a confirmation query the day before. He informed me the morning he was supposed to arrive to work that he couldn't come. Another problem is that he arbitrarilly wants to continue communication through the yelp platform, which is really just for finding businesses and sharing feedback. As a cultural norm, people communicate by phone, text and email for regular communication. It's weird to arbitrarilly move communication back to yelp after making phone/email/text contact. It's very odd to expect someone to use yelp like a texing platform on a continued basis. How would a customer even know to look there for ongoing messgaes? I hire a lot of workers and i have never encountered this before. It's especially odd after meeting in person and handing a customer a business card with a phone number and email on it. A business should take in to account what the customary mode of communication is, especially for the client base it serves. In particular, I feel strung along by this business at a very real cost.

I called Troy and asked him to give me a quote for a gas kitchen stove installation. He came at the…read moretime he had specified, looked at the job and said he'd get back to me with a quote. After several days, I called his office and asked his secretary if he had written up a quote. She said she had no idea, but would have him call me. That call never came. Needless to say, I will not be calling them again.

Troy went above and beyond to make sure I had heat before winter. Doing a natural gas conversion is…read morea process and having an antiquated furnace that barely worked they put a new furnace in quickly and efficiently. I had a delay in getting the gas meter installed so Troy came out himself with a couple of space heaters to keep my old house comfortable. Extremely impressed with his customer service and was reasonable with pricing.

We have done business with Jon and his company for over 5 years since moving to a house with a…read moreback-up generator. The existing generator was of an undeterminable age, and Jon serviced it annually and showed up in a very timely fashion whenever there was a problem. He always knew exactly what needed to be done, and worked efficiently to correct any issues. This year we decided to replace the old generator, and based on our experience, Electric Power Systems was the only contractor we called. Jon and his son had the old generator out and the new one in place and operating in about 5 hours, with minimum disruption. Jon is a pleasure to deal with, and I can't recommend him highly enough.

I recently contracted Jon and his team at EPS of Maine to install a Propane back up generator at my…read morecamp. We were experiencing frequent outages because of the winds we get here in the mountains. Well since we have had the system it has not failed us once. In fact you dont even know when the power is out unless you happen to go outside and hear the generator running which is actually not loud at all. These guys are great ! I highly recommend them if you want a back up generator installed. Thanks Jon and Crew !, Don

Never returned a call but answer machine says God Bless so we trusted them. Oh well thank God for…read moreothers.

Great service. I'm really happy with the work and Price. Definitely would recommend them to others.read more