Drew Tech and Co-Owner performed a complete and detailed residential dryer vent cleaning this…read moreafternoon. Punctual, contentious, and professional- ok personable as well! Great job Drew! Mason Peck

Scheduled an appointment--over a week waiting period--just to be told their gee-whiz third party…read moresoftware cancelled the appointment. This on top of the one time I did actually get someone there they call five times to make sure you know money is due the second the person gets there. Will NEVER attempt to bother them again

About a year ago we had a basement sump backup for which we called ServiceMaster Advantage of…read moreLafayette. The minor disaster required the carpet of the built-in basement be replaced. Separate crews were assigned to take out the damaged materials. ServiceMaster sent Eddie Diaz to scope the work and explain what would be done. The crew he sent about a week later, to pull out the damaged carpet, asked for entry and spent a good amount of time on the work. But it seems to be much more than assigned work that occupied their time. When they were done they departed quickly and without checking in to show me what they had done. Within a few weeks of their work, I noticed assorted items of thousands of dollars of value--ammunition, vinyl record albums from the 1960s-70s, military uniform items and insignia, CDs, electronics, and other personal property--missing from my office and the nearby closet, neither of which had any damage. I had happened to inventory many items a few weeks before their work and knew well what I had from inventory and electronic receipts, that the items were definitely gone, and that no other people had any access to the areas whence the items disappeared. I compiled a list of what I realized was missing and filed a statement with the Tippecanoe County Sheriff's office a few weeks later, after checking carefully what was missing. The detective investigated the slickie boys whose names they got from ServiceMaster, but the identified boys claimed they were never at my house, and I had no solid proof they were. In the intervening months a few other items are also missing, having not been noticed among the many items in the office area until recently needed. With highly restricted access to the area, those had to disappear the same time as the other property--no other explanation makes sense. Some lessons: Even if very busy on other activities, observe the laborers closely, frequently, randomly, and fully trust none requiring entry to your premises--especially not any low-skill, part-timers who might be unable to gain more reliable employment. So they cannot lie that they never worked at your location, photograph their government issued facial ID and their vehicle--including the license plate--before allowing them entry. Unless it is untrustworthy, any competent business will be certain to have the supervisor come by that day, when the work is done, to ensure it has been performed suitably and honestly. Other contractors do so. For the money paid, the customer has every right to expect the supervisor sending the laborers to be professional and "close the loop." We have installed a security system in the meantime. The multiple cameras would have captured the boys carrying out their stolen property. I will not call upon this business again.

As part of a pole barn restoration, I needed someone to extract my possessions from the rubble and…read moreget them stored properly. I was impressed by the professionalism and attention to detail shown by Servicemaster Advantage. They met their commitments on time, got everything done that I asked for, and worked around a number of external constraints. I was even more impressed because this was a task somewhat outside their norm, but you would have never known so by how well they completed it.

I wasn't very happy with Chem-Dry service, I did not expect that a stain in the hallway would be…read moregone completely, but I expected successful result in the small bedroom, and it's smaller, but still there, kind of disappointed!

I called Chem Dry on Monday to clean the carpet in my living room and guest room for pet…read morestains/odors. They were able to get me an appointment today, which is Thursday. They called to let me know they were on their way and arrived on time. They explained the process in detail and I didn't really have any questions or concerns. In and out in about an hour. Courteous, friendly, and most importantly, they did an excellent job. They were able to get some very tough stains out of my carpet. Price is fair and very much worth it. Will do business with them again.

Customer Service like it's 1999. The staff at RPM is friendly, and knowledgeable. I have visited on…read moremultiple occasions searching for parts and information. The guys at the parts counter know their products and are willing to put in the time to help customers better understand and fix their equipment. I've asked about machines built in the 90's as well as new equipment and the guys at RPM have the experience to answer all of my mechanical questions. I will continue to do business with RPM.

Rented a Dingo, Excellent price, and great service all around! highly recommend if you need…read moreconstruction equipment.

My daughter had my mower picked up. I am 77 and not in the best of health; she did not want me to…read morehave to work on it. The battery would not stay charged. I also needed new belts and blades. The mower was a Cub Cudet zero-turn. It was 8 years old. They came and picked it up. First claimed the battery was bad; when I pointed out I had bought it there, it was good. They said so much wrong that they wanted me to buy a new one from them. I said no. They did several things to it in the tune of $900.00 brought back after about 2 and a half weeks. The same day they brought it back, it was sputtering, and the engine was not running correctly. I noted it was far worse after they fixed it. One of the things that they said was wrong was that gas was dirty. So they put on filters, etc., to fix that problem. I decided something must be wrong with the filter; they had put in the wrong filter, and there were no clips on the hoses holding it on. Ordered a new filter, which only took me 24 hours for the parts I needed. They claimed they were waiting for parts because they were having trouble fixing it. When they returned it, it was not returned with my key. I'm not sure where they found this one, but mine was marked; the one they gave me was hard to use, so I had to order another one. I have been in the store several times. If you are dealing with the repair department, you will always have to wait for 40 to 60 minutes. They never give you the same answer. They need someone who knows what's going on with a repair at any time. It takes many explanations forever to get anywhere with them. Oh, and by the way, I still have trouble with having to charge the mower every time I use it. No, I would not purchase or take any implement to be fixed. On a side note, while I was sitting there, an elderly lady asked about her mower. The salesperson told her hers was no good and was trying to sell her a new one. He then told her they would sell her old one for her. Hmm, if it was no good, why sell it to someone else? Very hard to find someone to work on the mowers, but I would definitely look elsewhere. They were not pleasant, nor was I.

The counterTech was so helpful today. 30 minutes prior to closing and he took the time to make sure…read morewhen I left my weed eater would be back in service. This type of Customer Service is hard to find in today's environment. THANK YOU FOR making me feel important and getting my Stihl product back in service!

Tyrie's Mower repair is the place to go-I took my snowblower there after Lafayette Motor Repair…read moretook 5+ weeks to not fix it. TMR fixed my snowblower in the specified amount of time and was courteous through the process. Not super fast on the keyboard but if that's my biggest complaint (and it is) then I'm super happy and satisfied. Highly recommended.

We have used this shop several times. They do okay on the repair, We got our mower back within a…read morefew days. Twice now, gas has been taken out of my tank. This last time, I filled the 5 gallon tank to the brim, I got it back empty. I called in this time and asked about the gas, he said I must have a leak. I would use this shop again, but I will be very mindful of the gas in the tank. Actually I have very little choice in taking my mower back to this shop.

The service here is always top notch... more importantly, if it isn't they are happy to fix it as…read morequickly as possible within whatever means they have available. Pick up and drop off service is on time. If there is ever a change, they call well in advance. They even have rush services available if you need them sooner than your scheduled delivery day. Their prices are competitive with other dry cleaners in town... they are exceptional when you consider they will pick up and deliver to your door. They do have limits on their service area, but they make sense. They have to be able to access your front door, so no big apartment buildings. They are also not coming on campus due to the excessive traffic, both vehicle and pedestrian. Aside from that, they are arguably the best in town. I use them weekly for uniform cleaning and am unlikely to change any time soon.

Just called this business because they do pick up and delivery…read more Apparently they don't service 1. The Purdue Campus (no reason given) 2. Any multi level apartments near the Purdue campus. Was willing to give them money, but they were unwilling to waver based in the fact that the driver cannot deliver to a 2nd floor apartment. Girl who answered phone was unwilling to discuss this further, and this company didn't really need the business apparently.

After using the local steam cleaning services, we decided to try something different. Lafayette…read moreCarpet Cleaning was a very pleasant find. The young men that owned and ran the company were very knowledgeable about carpets and the process and articulated it well. They were very careful as they worked. There was no mess and they were very respectful of our furniture and belongings. The results were excellent. Carpets are cleaner than they ever have been. They even brought back some of the texture of the nap. We only had them do half of our house just to see how they would do. We are now ready to give them a call to come and do the rest of the house. Great job, guys!

The previous owners of our new home had pets that had left their mark on the carpets...literally…read more Moving in we wanted it to be a fresh start so we reached out to Lafayette Carpet Cleaners. Scott Schneider came out and spent time walking though the house with me discussing their process and pointing out spots his expert eye caught that I had not noticed before. The day of the cleaning the two men that came out (sorry I've forgotten their names) were clean cut and professional. We did another walkthrough of the house before they started the work. I was not able to stay while they were working and left them to close up when they were done; which they did. When I returned that evening the carpets looked beautiful and all the pet spots were gone. I definitely recommend LCC for you floor care needs.