Booked repair 5July 2026 paid £20 appointment fee to secure the visit. After a no show at the appointment time / date I rang to be told appointment cancelled and refund would be made. Have since contacted the company via both phone and email between 20 July and today 7August and still have not received refund despite receiving verbal assurances and email on 27 July stating refund on it's way allow 3-5 business days. Based on my experience and I am disappointed hence 1 star regarding this company. Update on review 14/8/26 I have received refund with sincere apologies and explanation regarding revision of booking software which automatically facilitates refund in event of cancellation hence upgraded review. I understand the difficulties experienced by small businesses and accept the apologies. read more