We've been here several times and we've done the take out option and eating in.
The food has always been great no matter which option we've used.
However the last couple times we've sat down to eat the experience has been less than stellar.
The last visit our waitress was great but we got seated next to a family with 3 kids who were obviously not used to listening or behaving and it really affected the mood.
This visit the issue was the waitress. It began with a 15 minute wait, no big deal cuz we checked out the menu and knew what we were getting, got to chit-chat with others waiting and the time zipped by.
Once seated the waitress asked for our drink order and if we needed time to look over the menu, we said no we knew what we wanted cuz we looked at the menu while we waited.
Here she said something about being short staffed which is why we had the wait.
I've waitresses before and when you're short handed you take care of your customers and then bus your tables and get everything ready for the next customers. Hectic but not impossible and the more customers you get the better money you can bring home in tips (imo)
I had water to drink, the nachos for appetizer and then the Buffalo chicken with fries and coleslaw. Blue cheese dipping sauce and a side of mayo (fries)
Eric had a root beer, pretzels and cheese appetizer and the fish waffle fries and coleslaw.
Our drinks arrived immediately and within a few minutes the appetizers arrived. We began eating and everything was scrumptious.
Out comes our meals from a server and we're told our waitress will be by in a few to check on us.
During my years waitressing I always tried to make sure my customers always had a drink and always had extra napkins, especially with messier food.
I was given 2 identical cups of whitish dressing. I asked for blue cheese with the wings but was given blue cheese and ranch and had to taste to figure out which was the blue cheese. The only napkins we had were the ones our silverware were wrapped in.
Eventually we saw a waiter and asked for more blue cheese, the side of mayo and napkins and poof had them immediately.
Idk about anyone else but when I'm eating Buffalo chicken I like to take a drink every few bites and once my water was gone I would have liked more so I could continue eating.
Eric joked that we were going to have to walk our meal off cuz it was so good he couldn't stop eating and he ate all the pretzels and cheese and his whole meal. I had 1/4 of the nachos and maybe 4 pieces of the Buffalo chicken when my water was gone and I sat waiting for our waitress.
By the time she showed Eric asked her for more water and she said right away lol I wish, about 5 minutes later I see her coming around the corner and that's when she remembered the water and actually went to get it this time.
By the time I got it I was ready to go and Eric had long since finished his food. We got boxes and asked for the check
Since I wasn't eating I had time to watch what was going on around our section of the restaurant.
The waitstaff was dealing with their customers and clearing their tables and the hostess was wiping down the tables and seating customers.
Our waitress had 2 tables, the waiter had 4 tables (our side of the restaurant) and sadly the waiter was hustling, he was frequently at his tables checking on his customers, clearing tables, took care of us while our waitress was missing. She didn't clean any tables, or even serve us our food so besides taking our order I'm not sure what she was doing. Her tables that left as we were seated were cleaned by the hostess.
She just wasn't interested in working so I fully understood the comments when we arrived about being short handed, there wasn't enough staff to do her job for her.
Needless to say the next time we dine in we will make sure she's not the waitress we get.
Thank god the foods delicious and we left with almost all my meal and appetizer and we ate that today and still have more Buffalo chicken left over read more