I like how fast they check in even though its a bussy place. I come here at any given time and day…read more I can always feel safe here. It is waaaaaay better than going to the ER and way cheaper. I love the treatment staff give. If the concern is really something they cannot handle they are honest and refer you to the ER across

you guys literally answer the phone say "please hold" and never pick back up. i had a rapid test…read moredone 4 days ago and was told i would have my results in 4 hours.. well its been 4 days and nothing but having me hold for an hour over and over again for no one to pick up you guys are awful do not go here!!!!!!!!!!

Hello how would you like to say that I've been through a lot of doctors a lot of places but once I…read morecame here to VIP urgent Care . And met Dr John madrones. Everything changed for me he is excellent he takes the time to hear you out and give us expert advice and he has really helped me out when I really needed it. That's why I want to write this review about him give Honor we're honor is due. And to say that we need more doctors like this gentleman right here.A+A+A+. Thanks once again Dr for your help did you need a great job keep up the good work Best regards Jimmy L

ABSOLUTELY NOT!!! The location in Indio is absolutely dreadful!! I took my daughter with sever cold…read moresymptoms! Chest is congested cough is horrendous all the doctors says "oh yea I get that all day" Doesn't do a thorough check... all he did was check inside her mouth and ears. "Is she able to sleep" " hardly her cough is keeping her up and it's a really bad cough" "ok I'll give you some promethazine she'll sleep through the night", PROMETHAZINE for a TWO year old. Her state only got worse, took her to a different urgent care 2 days after. Doctor diagnosed her with bronchitis and ear infections send me home with proper treatments. Was actually shocked that I was prescribed PROMETHAZINE. For my 2 year old!! Despicable!! Never go to vip urgent care in INDIO

Fast service, friendly staff. Came in as a walk-in left as a new patient!read more

Absolutely amazing experience at Desert Oasis Health Care Immediate Care. The entire staff was so…read morekind, professional, and efficient from start to finish. RN Marlene was wonderful and made me feel comfortable and cared for throughout my visit. Stephanie, Linda, Mellisa, and the provider Pierre were all amazing as well -- such a great team environment and excellent patient care. I was seen quickly, everything was handled smoothly, and the staff truly went above and beyond. You can tell they genuinely care about their patients. I'm feeling much better now thanks to them. I would definitely come back again and highly recommend this Immediate Care to anyone needing fast and compassionate care! NOTHING BUT THE BEST!

Desert Oasis Healthcare is absolutely best place for medical care. They are very knowledgeable…read morecaring and welcoming. Awesome service provided. I highly recommend this location.

Waited for two hours just to be told they didn't do what I went in there for despite saying it to…read morewaiting staff/writing it on form the minute I arrived. "Dr" zekh saw me and said we don't do that here. I said then why was I just waiting two hours for? He said I could try labcorp but would have to wait until Monday so, thanks for nothing.

If I could leave 0 stars, I would. I came here to get my son checked out because he has the flu…read more The doctor declined to do a check up on my child stating "I don't want to expose myself or other people". Which I understand to an extent, but YOU WORK AT AN URGENT CARE??? I wasted an hour of my time here just for the dr to not want to check my child. He said he would prescribe antibiotics since I said I suspected an ear infection but declined to check his ears or lungs for his cough. Who ethically prescribes antibiotics to a toddler without checking to make sure if they actually have an infection or not?? 10/10 do NOT recommend this urgent care. Waste of time taking my sick child here and having to wait an hour. Ridiculous!!

The staff is welcoming- had an appointment and they were on time. Staff is knowledgeable and…read moreprofessional. We will definitely use them again.

The office experience is unpleasant. The receptionist is unfriendly and the premises are old and…read moredirty. Desperately needs a remodel. I'm a doctor myself and would be embarrassed to have such an office.

Honestly, best care there is in the desert! Wait times are good (with appointments) you're going to…read morebe there about 30-60 min in there, Front desk is amazing, dr Palmer's AMAZING! The MA team is great very professional and clean!

Probably one of the worst urgent care experiences I've had. I would never come back here unless…read moreevery other local urgent care was closed. Their appointment system literally makes zero sense and the front desk / nurse staff the day I came was so incompetent I was almost scared to be seen here. The saving grace and why I bumped them up at least one star is the doctor was lovely and personable, but by the time I got to her the damage had been done... First off, as others have documented do not believe that they genuinely have "appointments" and they should just scrap this whole system. When I called to see how long the wait time was, I was told without an appointment the wait was about 30 minutes (which isn't even bad) - however they recommended I make an appointment so that I could be seen sooner, seemed like an absolute win if they were already saying the wait time was 30 minutes without an appointment, so I assumed with an appointment you were seeing probably immediately or at least within 15 minutes, so I made an appointment over the phone. When I walked in, it was extremely busy and I learned after sitting there that 90% of the people waiting also had an "appointment." I found out the girl working the front desk was also floating as a nurse so I can say they were understaffed as someone who is working the front desk likely shouldn't also be taking clients in the back.... this girl was "nice" but it also seemed like it was her first day on the job... at check-in she just gave me papers without instructions and has zero communication skills. I could tell a lot of people interacting with her could tell she was a little bit off and not super professional. Also, in my time waiting to get called in a lot of people ended up becoming agitated with her because it seemed like no appointment times were respected and people were questioning why she had given certain wait times etc. She had no legitimate answer that made sense. Despite having this so-called "appointment" I didn't get called to be seen in the back for an hour and a half..... remember I was told without an appointment The wait time was 30 minutes. Super crazy and unprofessional. They really just need to scrap the appointment thing because it's kind of insulting for people to pretend this is OK. All in all I was there about two hours. An hour and a half to make it to the back and a quick interaction with the doctor to be out at the two hour mark. The final part that pissed me off is when I was leaving, I asked the girl at the front for a printout of my paperwork now that I was able to check out... Despite there still being clients, the front desk girl/nurse told me she had already logged out of the system for the day...I was polite but told her if she has customers/patient still there why would she shut down the system, knowing people need their documentation? She didn't again give me an answer, but just said she would turn the system back on which kept me waiting another 15 minutes. I got my paperwork and left. The doctor again was great and very empathetic, thank goodness for that experience because overall it was a pretty icky place to be when you're really sick given the unprofessionalism and lack of structure at this urgent care....I hope I don't ever have to come back here, but I'm thankful at the minimum I got some medication that I needed and a diagnosis from a caring doctor.

The rating associated to this review is simply to address the violation of a Health and Safety…read moreCode. I did not physically see a doctor but samples were taken from my person from the clinic staff for the purpose of obtaining lab results. Under Health and Safety Code sections 123100 - 123149.5, I have a right to view my results. I was never provided my test results and it has been 13 days since my samples were taken. I have attempted to email and call this clinic multiple times. The only reason I have not went to the clinic in person is because I was instructed not to on the written authorization I signed. I hope this review serves as a warning to others to simply get tested elsewhere. I have attached an image of the signed and dated written consent as proof of my visit.

Lack of communication. Doctor sent prescription to wrong location twice. Over an hour and still…read moredoctor hasn't sent my prescription over.

DO NOT GO HERE IF YOU NEED MEDICAL CARE. I explained my symptoms, and their response was "so how…read morecan I help you?" Like I was the doctor! (No doctors in the entire office btw) All this place did was give me business cards to doctors (the numbers didn't work) and refer me to random other places without explanation. I received no care whatsoever. For the 10 minutes I was there, they charged me $200. This place is a total scam and the workers there clearly do not care for other human beings. It's sickening

I went for an appointment, Erika was beyond kind caring and knowledgeable…read moreExcellent customer service provided by her and staff. , I highly recommend this location. Thank you Very much Erika.