I was really hopeful coming to this restaurant. I saw excellent TikTok reviews and as a Caribbean…read morewoman, I'd loved the concept and I love oxtail. However, I cannot honestly recommend this restaurant as a place I'd visit again.
First off, going in, there was no host standing at the front and the menu options were digital but not pulling up.
My boyfriend and I assumed since there was nobody standing at the host stand and there was a QR code to scan, we had to seat ourselves. We found a seat and waited roughly 15 mins until someone came over and greeted us. We thought this was odd because we made eye contact with the restaurant employees as they were sitting at the bar area.
Once we were served, our server brought us waters and two paper menus since I still was unable to pull it up online.
We ordered a mango juice and I ordered a pineapple mint drink. Those came out in 15 minutes and were pretty good. The mango juice tasted good and not too sweet and my drink was also good, not super minty though.
A side note, we had a male server come and refill only one of our water glasses, which was odd since they both were low. If you're wondering if the pitcher was empty (because that's what I assumed) it in fact wasn't!
The restaurant began to get busy, as expected since it's a Saturday night and only got busier. My oxtail tacos and the oxtail patty came out roughly 25 minutes later, the tacos on an extremely small plate, with food spilling off on the sides.
My boyfriend enjoyed the patty, I did not try it however he said "it was okay, I have nothing negative to say about that". My oxtail tacos were burnt with cheese on the outsides (I wish I took a picture looking back on it). I assumed this was comparable to birria tacos, but there was minimal cheese and heavy oxtail (which can be rare for oxtail in restaurants), I would like to add that there were quite a few fatty pieces and the consumé was very salty in my opinion. The mango pico was okay, I added it to the tacos but it didn't add much additional flavor.
I ended up sharing my three (3) tacos with my boyfriend because his oxtail Mac and cheese had yet to arrive! Our server came out and somehow forgot we ordered Mac and cheese until he reminded her, which I can understand due to the amount of business at that time.
Roughly 6:45pm (30 minutes later), our server came over to us and stated the Mac and cheese was taken to the wrong table and they'd have to remake it, which she specified "would take a while". We obliged and waited for the food. Around 7:20pm, our server came back over to us and told us that "they said they would not remake the order" but she's take it off of our bill which should've been a given due to the fact we didn't get it. Instead of giving us our getting bill and letting us pay and leave, she walked away and we didn't see her for another 10-12 mins. She came back with the card reader and let my boyfriend review before paying. For our 2 drinks, my three (3) oxtail tacos, and his one (1) oxtail patty, the total came to $44.52.
A few minutes after paying, as we were walking out, our server ran over to us and stated that the ended up making it and gave us a box. Now, I may have been born at night but I wasn't born last night. This food looks like it was scraped off of someone else's plate and into our box, barely any oxtail and no broiled cheese on top.