Trying to use the website to manage your mortgage with this company is intensely painful. The…read morepassword requirements insure you will never remember your password without writing it down, which is a huge no-no. You need to know your loan number before you can reset your username (this was a problem when they didn't send paper statements, which they do now). I tried to reset my password for months one time before calling and being told 'Oh, that link on the site doesn't work right now, you have to call and we'll email you the right link.' You get 3 tries and then your account is locked, but no warning before it's locked. Most recently I was told that my account was deactivated because I hadn't logged in in 30 days "for protection - it's a security feature." It's a mortgage account, paid monthly . . . I'm highly likely to not log in every 30 days so it just makes my experience more painful. Speaking to the customer support rep, I felt like the concerns weren't validated and they were almost annoyed that I had a complaint. I can say they have always helped me fix the problem, but I wish there were not so many problems. I've never had to call customer support as much as I have using this online account. On the plus side, I did get a good rate on my mortgage. But I'd recommend any new customers set up paying their mortgage through a bill pay feature on their regular bank site. Also to hook it up to something like Mint.com right away so you don't have to worry about forgetting your username or password and then dealing with the pain of resetting them on this site. It will make managing your mortgage online much easier than going through the site.

An absolute fucking zero!!! Dubuque Bank and Trust sold out and failed to send me a new debit card…read moreand when I confronted them about it they had the nerve to send my new debit card to the wrong address. Now it's 4 fucking weeks later and still no debit card. Fuck your back and fuck you!

The light tower on the roof of the bank shows the weather forecast…read more The box shows the forecast: White = Clear Green = Cloudy Red = Rain Flashing red = Snow The tower is ringed with red neon and indicates the temperature: Steady = No change Flashing up = Warmer Flashing down = Colder A similar light, in the shape of a flame, indicates the weather on top of the Gas Company Building in Milwaukee, Wisconsin. http://www.yelp.com/biz/wisconsin-gas-company-milwaukee#hrid:vdNe5hw477CaTizqFBAw9A/src:self

From the owner: Member FDIC. Equal Housing Lender.read more

I am really impressed with the leadership at this bank. I had an issue with a auto title that I…read morefelt was not properly handled. At first I let it go and stewed over the matter. I then decided I would contact the President, Richard Wolfe to vent my frustration. I thought Rick would side with one of his managers and not address my concerns. It was quite the opposite. He listened to what I had to say and immediately corrected the problem to my satisfaction. He actually exceeded my expectations. I would not hesitate to do business with this bank again. Outstanding service and personal attention at all levels of the organization.