Apple Penrith
Apple Penrith Photos
Recommended Reviews - Apple Penrith
Start your review...
Amazing! We picked up the recalled computer without a genius appointment. Haven't got it home yet to see if it works. So far many times better than Castle Hill store. Plenty of people and plenty of geniuses plus no angry words for a change, Kid's table keeps angle biters out of the way too. read more
12 years ago
One of the great things about any apple store is the abundance of staff working at any given time. unfortunately a lot of the time they just seem to be conversing amongst themselves. In my experience I have found the staff to be largely unhelpful and unknowledgeable, especially with iPhone issues. read more
11 years ago
Walked in yesterday with my sick Mac Air and walked out feeling hopeful that my beloved machine will be ok. The staff here are super friendly and clearly loves Apple and it's products. 5 stars says it all. read more
9 years ago
The worst customer service I have received at the Apple Store was in Penrith, New South Wales. I came in with the intention to ask about a replacement of an obviously faulty accessory - in particular, the Lightning to 3.5 mm Headphone Jack dongle ($12.00! OH NO! Apple will go broke if they replace). This would be the second time that I would have to replace the Lightning to 3.5 mm headphone jack only 6 months after using it. The first one stopped working in the same way - it stopped allowing my headphones to communicate with my phone. I asked the lady with the iPad at the genius bar regarding remedies to my issue, and she was the most unhelpful and uninterested person ever whose facial expression and body language was closed off. First, she tells me that they can only do returns in the 2-week period; she can't do anything for me. Secondly, if I wished to have it looked at then I would need to have an appointment because they need to investigate why it wasn't working and it could be my actual phone. It's a dongle, lady. Not rocket science. If it's not working -- then it's not working! Don't you think I would've tried it on my iPad too? She then proceeds to tell me that they're busy and will not be able to accommodate me, so I would need to come back another day with an appointment. I had to ask her, why do these things break after only 6 months? It's ridiculous to keep replacing them. She tells me she had no idea and to make an appointment, but I couldn't return it and she couldn't do anything for me since all their staff was busy - and she MAY be able to get her team leader, but they're 'just so busy'. Clearly, she had no intentions to assist. So I told her I was just going to buy another one because this had turned into a complete waste of time. It's a $12 dollar dongle. Why can't be it be replaced? I even had my proof of purchase on me! Instead of assisting me in my purchase, she points to the corner and says, "They're in the corner." I had to get someone else to put it through for me -- since she was so obviously "busy". You've lost my business, Apple. I will never fork over a single cent after this. read more
11 years ago
Shittest service! I sat down and wasn't even looked at for 40 minutes before I received any help. I definitely will not be using this store ever again, absolute joke! read more
14 years ago
Typical Apple store... Excellent layout and customer service, it is a total pleasure to shop there. It is really hard to fault this shop but i took a star off anyway because nothing is perfect.. read more
More info about Apple Penrith
Shop 288-291
Penrith New South Wales 2750
Australia
Directions
(02) 4702 9400
Call Now
Visit Website
http://www.apple.com.au
Outdoor Amenities
Does Apple Penrith have parking?
Yes, Apple Penrith has parking options. Private Lot Parking
More Info
Hours
Why does Yelp recommend reviews?
3 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
10 years ago
worst experience of my life! i was 10 minutes later to my genius bar appointment at 5:15 which was understandable but i only wanted to pick up my phone. my child was in my trolley and we were leaving after the disgustingly rude bitch that told us to leave. when leaving i was in the middle of the door way and asked when the next reservation is. i was ignored and she closed the door on my child. she would not stop the door from closing and my child now needs counselling. my childs childhood has been ruined. the person who saw us was a manager who has since been fired after i reported her twice. the second time i saw her making a girl cry because she would help her with how to dunce her photos to her mac and purposely deleted them and wiped her ipad because she's a c***. never go here putrid service. read more
10 years ago
Walked into Apple Store Penrith this morning with no booked appointment accompanied with my non responsive iPhone, was immediately helped and was told to come back when I was free later in the day, I came back later on and a guy named Ghas Hourany served me, he was so helpful and he replaced my unusable iPhone and left the store open till 6.00 so I could finish the paperwork! Thanks so much! Great customer service especially from Ghas! 5 Stars. read more
15 years ago
Best shop in the plaza by far! I went here on opening day and got a free tshirt! They also sell apple products and host camps with the kids!!! Great store!!!!! read more










