Their staff are all unprofessional there. We showed up 5 minutes before our 10am appointment. They saw random dogs that came in until 11. When I finally asked when my dog was going to be seen since we had a 10am appointment, they said they had to get all of the walk-ins out of the way first and it could be noon before I got seen since more walk-ins kept coming in. I told them we had an appointment and we should have been seen at our scheduled time and they LAUGHED and said that isn't how it works. Really? That's how it works everywhere else I've been. They said they had a vet out and that's why it was how it was, but that is not excuse for forgoing a scheduled appointment. I took off work to be there at that time that THEY picked to be good for it. At least they were "kind enough" to give me my deposit back.
On the first visit there, doctor Mann slapped my dog because he was nervous and was pulling away. we also have never had fleas on our dog and check him regularly. Three times I have been there with our dog and three times he has left with fleas.
A friend told me not to go there after they found out we had. They told us that Dr Floyd Mann had misdiagnosed the pregnancy on their dog three times when they took it there, swearing it wasn't pregnant. A week later it had puppies. He is clearly not competent at his job. Read the other reviews for yourself.
Update: after leaving bad reviews from our experience they called me and told me that I was rude TO THEM and to never come back there. They told me I should not expect my appointment to be honored and that is in fact not at all how an appointment works. wow. they are all unprofessional there apparently. read more