Usually I had thought of this store as great. But after being misled and given no service I have to change my opinion from 4 star to 2. Bloody pathetic service. Just give my mu new phone and let me leave this store. NOW read more

The worst Apple store I've ever been to. - I had a faulty iPhone, confirmed by the tech at the Genius bar as well as the tech on the phone. I was given a replacement. That died several weeks later. Another faulty phone. Another replacement. Then several weeks later that phone died. So I went to the Sydney Apple Store, where the Genius Bar tech was actually horrified I was onto my fourth replacement, and that I kept being given faulty replacements. Amazingly enough, the replacement from Sydney worked perfectly for two years. - My wireless keyboard died. I took it to Apple, and they replaced it. With a keyboard that was filthy (black gunk on keys, dust and dirt smears) and never worked once. When I returned, I insisted upon a brand new keyboard (as all Genius Bar replacements are refurbished products), which worked perfectly. So, whoever is refurbishing the products at Apple Charlestown is doing a really, really bad job. - They did a flawless repair of my Mac Mini - replacing the optical drive - in roughly 24 hours. - Almost all the staff are super nice, friendly and helpful. For repairs, this store is fine. For replacements, go to Sydney, as whomever is providing the refurbished replacements is doing a really bad job. read more

Ok, this is just THE BEST!!! I love this place. I love their (quality) products, and I love that there is always something new. Service is always good, even if it appears crowded in there. I've been to a few of the free classes, and always learn something new about the Apple products I use every day. I've needed to have the service of the Genius Bar on several occasions and have been impressed with the friendly, prompt service. read more

I visited the Charlestown Apple Store yesterday and I have never ever been greeted so badly. I went in to purchase an iPhone 6 , a battery charging case and a hands free unit, the older gentlemen with no teeth who served me was so rude that I had no other choice but to walk out of the shop. It seems like Apple is employing anyone he had absolutely no customer service, I would be ashamed if I was Apple to have him on the frontline of your business. It is a shame when a company becomes too good for its own good, don't forget it is us as customers who have made you what you are today. read more

I see someone else in a review has written "bloody pathetic service" I couldnt agree more. Charlestown Apple, today you lost 2 sales from me - I went in wanting to buy 2 new iphones outright. The customer service was so underwhelming that I walked out after being left by myself to somehow try an trawl through an application form online using an applemac laptop the operation of which I'm not familiar with. I'll be exploring what Samsung have to offer and will not ever again consider buying an Apple product ! read more

Disgusting sales service Charlestown. Waited 15 min and was totally ignored. I will purchase my product elsewhere. Sales staff forgot their names and stood around with " I'm too good to serve you" attitude. And I drove down from port Macquarie to purchase apple goods. Never again. apple Charlestown you are a disgrace to your Apple customers and product. Lift your game. read more