I was given the worst service by Apple Carindale in December 2024. Not only they misled me or lied to me and sold me another contract with Vodafone as I was purchasing an apple phone. They advised me my contract was over with Vodafone when it was still current.They made me look like an idiot and told me I was wrong and sold me another contract . Later I was paying for 2 contracts because I was given misinformation by Apple Carindale staff. Later they admitted they had no access to Vodafone contracts as they sold it to customers and misleading several of them For 2 months my phone was not even activated. I went twice to the Apple Carindale and complained I phone was off line, (only worked with Wifi at home and work.) Apple Staff advised me the Myer websites and other websites were down and nothing was wrong with my phone setup. I approached the so call manager at Apple Carindale Heather she advised me to contact Vodafone to sort out things as Apple Carindale had made mistakes. Contract was sold to me by Apple Carindale and not Vodafone. Vodafone helped me to activate my phone after being off line for 2 months ( was not activated by Apple Carindale) They just wanted to get their hands on money only and not provide the required service. Some staff are good there and helpful but some are misinformed or do not have adequate training and they mislead customers for their own benefit. I wish and hope Apple Carindale should reimburse me or wear the costs for misleading me. read more

Since there is no where in the Apple system to give feedback to a store I'll do it here and hope they get it. I booked an appointment, checked into store 5 min early and was directed to take a seat. 45 min later, I had not been seen or even checked on by anyone, just left to sit waiting to spend $$$$ on a new iPhone. So I asked how long I would need to wait for my appointment, this was met with disgust and 'I'm busy right now' from staff before they walked off. Then when I asked again(store manager I assume) he was lovely and apologised for the delay and promptly checked me in and started to get people moving. He told me that they weren't sure why I had been left and not seen to. Another 30min waiting and I finally had my new phone. Worst customer service I have ever received. Disgusting response from staff. No compensation for their mistake. When I asked about if they could add in something after making me wait for over an hour, all I got was a smile and a response of 'we don't that, just leave us some feedback'. Needless to say, they will probably never receive this feedback since you have nowhere to Leave store feedback. read more

No customer service. It feels like they want you in and out as quickly as possible. Want time to look at the expensive items before you buy? No, oh and "we discourage you coming inside with your partner, you understand, minimising numbers". To make matters worse, my "repaired" laptop and to go back within a month for the same problem. Disappointing experience. read more

Like most Apple stores, they are rude and unhelpful. They don't care if they make you waste hours driving to and from Carindale because of their mistakes. I spent a couple of thousand dollars online and was told to collect at Carindale. They gave me the wrong model pen for my new iPad Pro and would not make any effort to fix the problem. They made not one gram of effort to amend their mistake. Love the product, hate the company and their minions. read more

Issue: A keyboard was having intermittent disconnections while my daughter typing, this keyboard has been used 24/7 for school purpose, and it was under warranty. I went to Carindale apple and I had the most horrible experience in my life, we are a big fan of the brand since the beginning, but I cannot believe these guys are destroying the company's reputation by providing a horrendous customer service. I went several time to the store in order to explain the issue, at first they told me I need the reference number of the item, and the receipt which I did not have at the time, and the following day I obtained all what they requested and the employee called JIMMY attended me and I explained the situation, he looked at the keyboard and he did a 2 minutes test and he told me that that the keyboard does not have any problems, I explained him that testing for two minutes will be difficult to identify the issue because my daughter write all the time on it and the issue was coming more frequently frozen the keyboard and unable to type again, also the material of the keyboard was peeling which I cannot understand because my daughter 14 year old have all covered and protected all the time. Also, I explained that the keyboard is still under warranty; I paid for the apple care. When trying to explain the situation he looked at me disdainful and judging as his facial expression. He said to me that he will speak with his manager ROSIE, they took quite a long time to have a conversation, and both of them approached to me and my daughter, ROSIE with an arrogant manner told me that they will not be able to replace for another keyboard because JIMMY did not find any issue on it and because the keyboard does not look well care, I explained that the keyboard has well covered and used only exclusively for school purpose 24/7 (my daughter is in the technology excellence school program at school) also for the intermittent issue they did not see any problem on it. I explained to her that with two minutes of testing it will be impossible to identify the issue; also I explained to both of them that I paid an apple care to cover those situations. She arrogantly told me that there will be no replacement at all and that the only solution I have is to buy another one. I said to her that is not the best client experience I was expecting from them, she started talking over me about the consumer law in Australia, I said to her that I know well my rights too, they started taking picture of the keyboard and I walked away from the store with an unpleasant feeling, my 14 years old daughter could not believe why they behaved like that. I did not give up on my rights and I went to Brisbane apple store explain all the situation, inclusively I recorded the moment when my daughter was working on his project and the keyboard stopped working to have as an evidence of what I was telling was genuine. The employee who attended me sympathized and understood the issue and he said that because it is under warranty they will be able to replace with a new keyboard, which they did. He actually told me do not go anymore to Carindale store and he moved his head in signal of apology "you cannot treat customer like JIMMY and ROSIE". In general, please in order to avoid any unpleasant experience do not go to Carindale apple store, they do not care at all about their client. read more

I've been a loyal apple customer for years - most of the iPhones, iPads, a couple of MacBook Pros and an iMac have all passed through my hands. No longer though, the consistently poor customer service I've received from the Carrindale store has me saying "enough is enough" after being kept waiting for about an hour my issues are fobbed off and claimed to be not covered by warranty. Goodbye Apple. read more

My son purchased earbuds in April at JB and there was an issue with the charging case. I took the earbuds back to JB and they advised that my son should take them direct to Apple. My son made an appointment with Apple Carindale and was advised that there was a fault with the charging case and he would now have to go back to JB to get the product replaced, my son then went to JB in Carindale to collect his new earbuds and was then told that they had to receive a report before he could swap for a new pair. He waited a couple of days and was then advised that they had received the report and my son could come into store to collect the new replacement. I offered to go and collect them for him as I was going to JB store closer to where we lived as I thought it would not matter what JB store, you could bring in the faulty and collect the new replacements but that was not the case. My son rang the Carindale store and they advised him that he could only collect from that store which was very odd. He lives approx 30 to 40 mins from that store so a closer store would have been much more convenient given the only reason he went to JB in Carindale is because he was told by Apple Carindale to go to JB and swap them there and JB Carindale was closest. He went to collect his new ear buds today and he was then told by JB that he then had to pay out another $99.00 as the model he purchased in April was no longer available. He is now out of pocket $99.00 for a product that he purchased only a few months ago that was not his fault that there was an issue with the charging case. He was never offered a swap of the charging case by either Apple or JB. So very disappointing that he only wanted to spend $300 on ear buds and now he has spent $400.00 because his product is no longer available. How is this fair?? How.. read more

Terrible experience today, temperature checks covid questions OTT, masks crazy I was left feeling rushed, no customer service what so ever - loose the elderly old short lady with brown hair with a blonde foil in the fringe.. She is a numbers person. Was not helpful, not willing to transfer my files /photos over like Chermside did for us with our previous purchase. The staff member actually had a go at me for having two kids with me. And said potentially we could have an extra 2/3 customers in our store right now. Due to me not backing up my phone - it was on auto back-up??? I'll go to JB HI Fi - next weekend was purchasing a IPhone 12 - 2K phone you would expect better customer service considering we drove from Coolum & yes we had an appointment. Covid is not an excuse to give bad customer service so disappointed .... My daughters were disgusted to on how the lady spoke to us all. read more

Poor service. Overpriced. Really could work a little harder. Bit weak that they organise an appointment with us and leave us to wait for an extra hour The woman at the end who wore a navy blue shirt and a floral skirt on Saturday till 6pm is the saving race for this store. read more

My iPad broke 5 weeks ago. The guys from Apple Carindale were extremely helpful, very knowledgeable and extremely professional. When they realised they couldn't fix it, they offered me a new iPad even thought it was just out of warranty. Thank you so much. Could not have ask for better service. read more

Like all Apple Stores I've ever seen, this place is super busy. You generally need to make an appointment if you want to see someone about a repair. I arrived 10 mins late for my appointment about a broken IPod but they still accommodated me and I noted that they also attended to those without an appointment where they could, I guess that shows that they roster their staff well to meet demand. My iPod nano couldn't be fixed and was out of warranty so they offered to replace it for $65 - not a bad result I thought so gladly accepted. I also had my son's broken iPhone 4 with me and although I should have made a separate appointment for that my tech guy was happy to look at it. Again, it was out of warranty and apparently they don't fix broken screens??? Anyway for $179 I got a new IPhone 4. In terms of the customer service I received at this store I'm happy to give it high marks. read more

One of the best apples in brisbane great customer service sometimes I come I. Just to play on the computers and iPhones

Just went there for iPhone 7 release, their website said they opened at 9am, I got there right on 9:00 and they'd obviously been open for a while, and of course no stock left!!!!! Very unhappy Apple!!!! You wasted my bloody time.. read more

DEVICE: 15"Laptop PROBLEM: Laptop would not boot up I required an appointment before I could see a technician to look at my laptop. This was not an issue for me. The Technician, I believe went beyond what was required of him in order to problem solve the issue I had with it. A process of elimination was put into place to discover the problem from looking at the software component to the hard drive and within the hour I was walking out of the store laptop in hand with a smile on my face as it is now in working order. I was very happy with the customer service and I now have a functioning laptop thanks to the staff member who worked on it. I would recommend anyone to go to Apple at Carindale as the staff are friendly, professional and the technicians know their stuff! Result: One very happy customer - Thanks guys! read more

BTW I posted this on the Apple community forums and google reviews and it got deleted almost immediately. I purchased an iPhone X for my wife and picked it up from the Brisbane CBD retail store yesterday (18/11/17). Unfortunately, the phone only worked for a couple of hours, turned itself off and never turned back on. This morning at 10am I made my way to the Carindale retail store to get it resolved but was disappointed by my experience. When the store opened at 10am I made my way to the Genius bar where I was greeted by a staff member who addressed me as 'bro'. I prefer sir, or better still, my name Allan. I get that they're trying to appeal to the younger crowd but I don't feel 'hey bro, how can I help you' to be an appropriate customer greeting in a retail environment. Although having a $1500 phone fail after 1 day is annoying, what I found more annoying is the fact it took 50 minutes and 5 staff members to sort out a DOA swap for me in store. That's right, I was one of the first people in the store when it opened at 10am, and didn't leave until 10:50am! I think is far too long for what should have been a straightforward process. To add to this, Apple Carindale refused to replace the $40 glass screen protector that was put on the now bricked phone. They explained that it's an aftermarket accessory and is akin to you purchasing a car, putting a tint on the windows and then having return the car the very next day for a replacement; except this would never happen in real life. Brand new cars don't suffer catastrophic failure overnight so bad they require replacement the following day. 'Dave', whom I'm assuming is one of the managers at Carindale made a point of stating emphatically that there is no way we would be replacing the screen protector. I find it strange that a $1500 phone fails on its own in less than a day, through no fault of my own, and they won't put a screen protector back on the replacement phone? From my point of view, I just wanted the phone back to the way it was before it failed (i.e. has the ability to turn on and has a screen protector installed), but it's ok they'll happily sell me another screen protector. In retrospect, I would have even accepted acknowledgement from the staff that this is a crap situation, sorry about the inconvenience, we'll organise a replacement for you (or similar); instead, all I got was, I'll check the back room; if we have DOA stock we do, if we don't, we don't. Anyway, 'Dave' then gave me a story about how he personally doesn't use screen protectors, they're dirty, ugly, detract from the looks, and questioned why I even needed one as "our phones have the toughest glass ". I let this go as by this point I'd waited almost and hour for a phone swap, only to be told I'll need to spend more money and was completely over the situation and wanted out. I hope that by the time I need to replace my iPhone 6s, I will have long forgotten about this bad experience and fork over my hard earned for the latest and greatest Apple iPhone XI, S, special/red edition, or whatever they're spruiking at the time. End rant... read more

You need to lose the long lines. I walked in and was met by one immediately. Waited waited waited and watched many walk past me into another line. When I had my chance I was told to move to next line! Behind all the people who walked in after me! What!? I was told 45 minutes but it ended up being close to 2 hours. Then was left waiting for over 10 minutes and had one check for me but never come back. At this time I was rather despairing of the service I had received. Then along came Richard. Turned my whole experience around and the reason you get 3 stars. If they all were Richard and you can sort out the unfair lines you would get 5 stars. read more

Worst service ever. My daughter broke the screen of her iPod and I was told easy to replace I would have to pay a set fee, no problems. My first trip to the store ended at the doorway where I was told I didn't have an appointment so no one could help me, i wasn't happy but thought ok fair enough they have a system and I have dealt with stores stuck in protocol before and didn't have time to be stuffed around. Went home and booked my appointment online,back to the store I go for appointed time told by one of the staff to stand over there complete with non directional hand wave, so I went and sat at genius bar. After 20 mins waiting and staff coming and going around me (not one who asked the simple question of did I need help ) managed to flag down a staff member who proceeded to tell me that it was my fault I was in the wrong place to be served, this is quite the most remarkable thing I have ever been told. Completed online survey about the terrible service,got one phone call that I missed but called back immediately only to be told the manger was in a meeting. Left a message to call me back still waiting to hear from them. I live right near carindale ( next suburb) but will NEVER go to this apple store again.I think some basic customer training and how to talk to people might be in order for the staff. read more

This is the worst store for customer service. I have had several problems with my Macbook Pro. I work from home and need my laptop everyday. I recently went into Apple Carindale as my computer wouldn't charge. They couldn't look at it as I didn't have an appointment and couldn't get one for 2 days. It would take one minute to confirm that my charge was busted and I needed a new one. Thankfully I went to Geekworks at Coorparoo and the man tested my charger, I purchased a new one and was out of the shop in less than 5 mins. Every single time that I have been to Apple Carindale has been an awful experience. read more

Visited today for an phone repair appointment. The store female customer service person is very rude and screamed in front of the customers to me when I asked few questions about where I need to queue as many people scattered everywhere in the store. Wanted to complain to the manager but patiently waited because we have got this appointment after a week. Very distressed and throughly disappointed. I can always identify that female customer service person if you want to investigate this. She made my whole day miserable and the goodwill and faith I had all these years for Apple washed away from this wild behaviour of that person. Please don't use the company pride as a personal weapon against your customers who come there to get the products repaired bought from Apple. Your earliest action or investigation would be great to avoid further issues with these types of employees to your valued customers. Thank you. Shali read more