Brandon and the team at Dave's Garage are unbelievable, going above and beyond when it comes to…read moremaking sure you're well taken care of. They are the best in Traverse City hands down. They gave me a loaner to use while they worked on my car and they were fast and efficient. They don't overcharge and they never talk down to you. My best mechanic experience hands down. Can't recommend them enough!!!

Anytime an auto shop tells me there's no charge after having my car for well over an hour. They're…read moregonna get five stars. Not only did they fix the small problem, but their service is excellent as well. I was hesitant to do business here after it changed hands but other relatives have had very good success also

I am writing this review under my husbands account, but last week, I was visiting Michigan with my…read moremother and grandmother. On Tuesday night, we noticed the car making a noise and had a low tire we had to fill with air. I looked on Yelp, and contacted Marathon Automotive early the next morning and they told us to come in. Once we got there, we waited for approximately a half hour while they assessed our car. They could not find anything wrong with the tire, but did find two other issues (one which was not a safety issue and could wait if we wanted, but the other would probably cause us to break down on the way home). While they were fixing everything, their driver took us in to town so that we could shop around and eat some lunch. Our car was then ready much more quickly than anticipated, and the driver returned to pick us up. Overall, our experience with Marathon Automotive was excellent. The reason I gave them a 4 instead of a 5 was because on our way home Thursday, we did have another issue with the tire and had to have a hole patched at a gas station. I feel that this was something that had to have missed when inspecting the tire since we already had to fill it and were concerned with a hole.

Rude and incompetent. Extremely overpriced. 550 in labor to change an easy to reach O2 sensor and a…read morevalve cover gasket. Then there's the mandatory 150 for the computer scan. This place is a complete ripoff. Oh and the check engine light came on right after I left and the misfire issue wasn't corrected. Highway robbery. Avoid these crooks

Best prices in town. Kind, knowledge, and friendly. They explain everything before making repairs,…read moreand never upcharge or try to get me to fix a bunch of unnecessary things.

It's always scary to walk blindly into a shop to get some work done, especially with my limited…read moreunderstanding of how cars work, and that's what I did here. The price for labor at Keystone is reasonable, especially compared with other shops in the Traverse City area. I was given an estimate for the repairs which they suspected I needed, but once they popped the hood, they found it wasn't quite as serious than they initially expected. Rather than make those repairs anyway, and charge me an extra hour of labor plus parts (which I've experienced before from a more dishonest, mainstream auto repair shop), they reduced the price from my estimate and made the correct repairs. Not only that, but they knew my situation was difficult, and that I needed to travel several hours by car that same evening, so they began the repairs immediately in order to get me on the road before the shop closed rather than the next morning. All around a good experience and an honest mechanic, and I will return the next time my vehicle inevitably needs work.

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

Had a problem with my front end. It was in and out within 2 days. The work was top-notch and the…read moreprice was very reasonable.

Helped us out when our van broke down on vacation. Got it in when nobody else would, diagnosed and…read morefixed a huge job. Very kind and honest. Thank you !

My daughter's car had some issues coming up from Indiana. They were able to squeeze us in on a…read moreFriday due the urgency of the problem. Their communication along the way was excellent. They did a safety check check for us and found a few other issues. One of them was a major safety concern. I felt they were very honest, upfront and informative along the way. We even got a courtesy call the day after. Highly recommended.

Checked my Ascent for a potential tire/brake/bearing problem, but found it is OK…read more They DID find a CVT leak that the Subaru dealer MISSED totally in my 60K mile checkup just last week! It has been leaking a while. After all that, NO CHARGE! WOW. That is why I drive 2 1/2 hours to bring my car to them. Incredible service!!!!

He had done my front brakes on my car & said my tie rods needed to be done. I asked him if he could…read moredo that, he said yes but I'll need an alignment after, which is no biggie, but yeah, I'd like to get that done too soon. Then he left for a month, funeral or something, which is understandable. Then he texts me about a month later asking if I needed anything else done, which I said yeah, the tie rods would be great. He has me order the parts & then sets up a day to come over. Ok cool I'm thinking, I get everything planned out, parts are delivered, I let him know & he says he'll be by in 3 days after 6pm. An hour before he's supposed to be there he texts that his daughter is sick & he is starting to feel sick too & he will get a hold of me when he figures out his schedule. 3 days goes by with nothing, I text him finally to find out what's going on & that I'm probably going to have to find a real mechanic to do the work & he says he won't be able to work on my car because life overwhelmed him this past week/weekend. So, now I have a box of parts from Rock Auto that I think I need on my car, but not sure.

From the owner: Entirely mobile, certified, and licensed Mobile Mechanic servicing Grand Traverse County. Give us a…read morecall today and change the way you do maintenance and vehicle repair, all without having to even put your boots on! Plus, we'll save you some money on the journey! My business is convenience and providing only the service you want, without the overhead of real estate, bloated management salaries, etc

Juniors always provides friendly, affordable service on repairs and fair prices on new tires.read more

Had a brake issue that needed diagnosing. The Junior's team looked at it for free and went beyond…read morethe call of duty when they heard what we thought the issue was. Their mechanic was not in but they did what they could. Truly nice and honest guys that really helped us out. Did I mention they did this for free! 5 stars!

We were on our way back home to Chicago from a short stay in Traverse City when our Honda Odyssey's…read morebattery light/warning came on. We took our vehicle to the nearest auto repair and they confirmed it was an issue with the alternator and at the current rate, we wouldn't make it back home without repairing it. Although helpful, they unfortunately could not service our vehicle due to being short staffed. Knowing this was an alternator issue we called several other auto repair businesses (including a Honda dealership) and no one had any availability until the following week; it was currently Wednesday. Losing hope and already thinking of alternative ways to get home we called Traverse City Public Service Garage (TCPSG) and they luckily had someone available to re-diagnose and potentially service our vehicle (it was about 1pm at this time). Upon arrival they were able to verify the issue, order the faulty part from one of their local suppliers, have it delivered, and installed it in about 4 hours or so. While there was an element of luck that came into play (available mechanic, supplier with the part, time of day, etc.), the service we received was both friendly and fair all things considered. The good folks at TCPSG got our vehicle back up and running and we ultimately got back home later that evening safely and in one piece. From me and my family, thank you Traverse City Public Service Garage for your hospitality and quality service.

We were over 4 hours from home on a camping trip and the engine of our suburban was making a…read moreterrible noise. They were able to get us in right away on a Saturday to take a look at it. The first person who looked at it thought the AC compressor needed to be replaced to be safe to drive but they had a second person look at it and he was able to offer a quick fix to get us up and going. We were ready to leave it and have it fixed when their AC person was available but they were honest and gave us a better option even though it cost them business. We cannot thank them enough for helping us in a pretty desperate situation.