Dr. Scott MacDonald is a great surgeon. I was very cripple and could barely walk and he rebuilt my…read moreback. My life is much improved.

The doctors and medical staff at the facility are great. I have been treated at this location and…read morewas taken care of well by the medical staff. If there was a way just to review the admin staff, I'd give them negative stars. God, Family, Country. Apparently not at Watagua Orthopedics though. Their motto is work first. I know someone that works at Watagua Orthopedics. She loves her job and she loves the people she works with. She put in a time off request for a personal matter that will take her out of state for 2 weeks. She only has 1 week of PTO. The company handbook states that management can approve the remaining unpaid time off requested "at their discretion". They have denied the time off. Imagine. Your work says NO, you cant take time off. It doesnt matter that the request was made 6 weeks prior to the time off. She has received disciplinary action in the form of a write up for job abandonment already even though the time off hasn't yet been taken. She has been told that at the expiration of the pto available, she will be terminated. She fought hard to keep her job but the lead people that have "the discretion " have decided they would rather play hard ball. Specifically BRENT and JOJO. It doesnt matter that in 18 months of employment she has only called out one time. It doesnt matter that she's a dedicated employee that often stays late when needed. She reported that she was being required to do things outside her scope of practice at the beginning of April of this year. Releasing test results, required to do the job description of multiple positions, etc. Since reporting this, she has been retaliated against by the administration- Specifically Brent. When a complaint for harassment amd retaliation was filed, administration told her "that is your perception" and dismissed her complaint. Isn't that the whole point of a harrassment claim- your perception? Respectfully, this is not how you treat your employees. No wonder they go thru staffing like toilet paper. Because they treat them like poop they scrape off their shoe.

Not to brag, I suffer a major trauma four five years ago and spent two months in a coma and then a…read morelong time in a hospital in rehab and met a lot of different doctors and nurses. so my experience level with them maybe a little bit more than most people require hahaha. I've had a neurologist, a cardiologist an orthopedist, a Thoracic Surgeons and just about any other kind of doctor you could imagine work on me. but I never ever ever realized the true value of a nurse until I spent all that time in the hospital. I had the great privilege of being a friend of one of the most respected Thoracic Surgeons in the country, dr. Joseph Wilson, in Palm Springs California. And dr. Wilson told me if I truly wanted to know what the best thing to do was, just ask the nurses that took care of the patients after the doctor got done working on them? What an interesting concept coming from a doctor, it may be one of the reasons he is so highly respected! What does this have to do with Johnson City Family Physicians? When I decided to leave California and the comfort of all my knowing doctors in that area I came to Johnson City and found out that sometimes that care is not always the same or the care allowed is not always the same in different states. So after a few failed attempt to find a family physician here in Tennessee, something led me, for those of you that believe in God you'll know what I mean for those of you who don't let's just call it a very interesting set of circumstances. I made an appointment with a nurse practitioner? That is a person who started out in the medical field to provide the care and compassion that a nurse does and then through their own personal desire went back to school and got a master's in order to be able to prescribe and care for patients just like a doctor does. So you get the care and compassion of a nurse send it in with the capabilities of a doctor, and I can assure you did some doctors aren't really that interested in your personal being? I know that sounds funny but if you would like me to share instances out of the hospital with you I will. So went to the office and I should have known right when the nurse came out to get me, her name was Doris Hardin, and my aunt Doris was married to my Uncle Joe and brought me to Great cousins and I used to work with a gentleman named Denning Hardin, who always made me laugh because he said there is no ding in Hardin hahaha and then the nurse practitioner Doctor Pat Gibson came in, and it was my aunt passed who offered to adopt me from my mom because my mom was only 17 years old when I was born set my mom chose to come to California and live with her sister on Gibson Road in Woodland Cprovideralifornia! So the words and the word Gibson were both big parts of my life before I even got here and I mean a lot to me and fortunately they mean far more to me now than they used to because I have found a caring considerate understanding and a dog loving oh, and it was a dog's love and push that actually got me back walking again so, well, I would have given Dr Gibson 20 Stars but that would have been a couple hundred too short? Or maybe thousands?

They are great people alway listen they are one of the best doctors I have ever been to. If you…read morewant a good doctor come here. They are great from the first one you made at the desk to all the way back to the doctor.

Amazing practice. I saw Brandy Story and she listened for a long time to my complicated medical…read morehistory. She was very thorough, kind and asked a lot of questions. I can't remember when a provider spent that kind of time with me. She genuinely wanted to understand my condition. I truly appreciate the way she worked with Dr. Whaley to further investigate my problem. I feel extremely fortunate to have found this practice. Great experience. Highly recommend! Melissa Jetmore

My friend has Myasthenia Gravis. We were seen by Dr. Whaley's NP Heather on 3-12-25. When we…read morearrived there was no one in the waiting room. My friend had to complete two more pages of paperwork, which no one told us to get there early we just happened to get there early. The dress code is disgusting because the woman who brought us back was wearing a leopard pattern outfit with boots, the NP's attire was not a clean looking one. We found out we will never see the doctor unless my friend is dying. Everytime I have called their office, in the beginning to ask questions and to make an appointment, I had to leave a message. There were 4 women all sitting at their desks, not on any phone calls. How could they be because they never answer the phone. I have been trying to make the payment online since they wouldn't take it yesterday but am having trouble doing so. I highly suggest people to stay away from this office.

I was sent to East Tennessee Brain and Spine after being referred their by my Chiropractor. I had…read moresevere pain in my shoulder and left arm due to a pinched nerve in my neck. I had been to another neurosurgeon who briefly looked at my MRI and scheduled me for surgery a month out. Dr. Brasfield saw me, looked at the scans did a thorough exam and scheduled my procedure 2 days later. He immediately recognized the severity of the situation and reacted accordingly. I am a week post op, I have no more pain and couldn't be happier with the results. I highly recommend Dr. Brasfield.

Abysmal experience. Not only did they have a 2 hour wait, the neurosurgeon didn't see me, but her…read morePA told me the MRI read from my radiologist was wrong, that all of my 6 year chronic complaints meant nothing, and no they would do nothing for my problem. Excuse me, not only is my left hemisphere flattened, my cerebellum is half the size of a normal one. I'm pretty sure as a registered nurse I can interpret NON STOP chronic symptoms pretty efficiently. Don't go there if you have brain issues. Chronic headaches, dizziness, fainting, double vision, diplopia, and other s/s surely can't be coming from that huge bubble in your head. nope..