Almost 5 months and still no kitchen!
Absolutely horrendous experience with Apollo. In April we were told we'll have a kitchen in 6-8 weeks and here we are at the end of September, still waiting! We are living on take-aways and ready meals, in an absolute mess as they keep making mistakes.
After months of delays, some units were finally delivered only to find out that they were almost all wrong. We couldn't believe it, and even their installers said they've never seen mistakes like that before. Even when they sent replacement panels weeks later, they also had mistakes and needed to be remade!
Installation started 66 days ago and was supposed to take 2 days. Worst is that there's no communication at all. The only time they did reply in writing was to try to blame our floor levels for another one of their mistakes... and we were the ones who had to point out they made the panels 4cm shorter than the drawing!
On top of all of this they have done extensive damage to our property (1.2m scratch in brand new floor, large dents to new stair rails and recently restored original period features of our house). And not once have we received an apology throughout all of this.
We feel so ripped off and have no idea if we will even have a kitchen in time for Christmas at this rate. Have lodged it with Fair Trading and will probably end up having to go to small claims court. When we escalated to the CEO Peter Bader, he twice said in writing he'd call us the next day and both times did not.
Seems like this is a top-down systemic cultural problem with a deeply flawed operational process, zero ownership and no accountability or care from anyone there. The only thing they seem to be able to do is open new showrooms, advertise and sell more kitchens that they know they can't actually deliver.
Please seriously consider this and the other reviews, and stay far away! Unless you like being tens of thousands of dollars out of pocket with just a mess to show for it. They have no idea what they are doing and will turn your life upside down in more ways than you can imagine. read more