When we first joined with Precious smiles, we were seen at their Camp hill location. Service was…read moregreat, the work was good. I had no complaints.....
Then my daughter is told she has her first ever set of cavities (4 total is what I was told, 1 being a baby root canal). We were told we needed to be seen at the Carlisle location due to her age and needing nitrous. No problem, appointment was made.
At the first appointment, she was evaluated and they told me it was actually 8 cavities since "they were in-between teeth and touching", it would be 4 appointments total to fill them all as they will do 2 per visit.. So okay, I can understand that mix up, They fill the first 2 teeth, I pay and we leave.
Appointment 2- scheduled for another 2 filings. While receiving nitrous through a tube around her nose; Dr.Tati covered my daughters mouth with her hand saying "breeth through your nose"..... I was in shock she did such a thing, as she is only 6 years old and can understand directions. She's lucky I didn't snap then tbh.
We get her callvities filled, we pay and leave
Appointment 3- teeth get filled, we pay and leave
Appointment 4- last tooth is ready to be filled (the supposed baby root canal) and I was quoted over 600 dollars prior to the appointment for the procedure. Naturally, a single mother like myself cannot simply afford to pay $600 for a baby tooth to get a root canal, so I start asking what the other options are.
This is when the dental higentist says she is not scheduled to have that tooth filled and they are filling 2 on the other side of the mouth....
"okay .. now wait a second.., she just had those 2 teeth filled last time, this is our last appointment and the last tooth that needs done is the supposed root canal"
Dr tati comes in and takes a look. "Oh yes those teeth have been filled already. We only need to do this one and then she's done"
...."I know this, I just told you that. But I'm not paying for a root canal so what are my other options?"
Tati takes a look and says "oh no this doesn't need a root canal, we can just fill it.".
Lmaoo okay,,, so why was I quoted and told she needed a root canal in the first place?
Despite the shit show, her last tooth is filled, we pay and leave.
A couple of weeks later, I receive a bill saying I owe precious smiles $132... Hmm weird because I paid before leaving each time. I'll call and see what they say, maybe something was missed.
Calls, insurance says previous lady screwed up and didn't mark my account as paid even though it shows the payment method and amount charged. She fixes account as paid and all is well.... Until I check into my EOBs from insurance.
EVERY visit at the Carlisle location with Dr. Tati, I was over-charged at least $60.
Total of $249 I OVERPAID this company.
Understanding that these things do happen, I call precious smiles and explain to their insurance women what's happening and she takes a look herself as well. She calls me back and confirms the amount of $249 and some change was overpaid. She assures me she will talk with Dr tati about processing a refund, and will get back to me.
Never calls
Never gets back to me
Everytime I call, I'm told it's gonna take time
I'm told to wait
I'm told that there's nothing I can do
I'm told to wait on them to call
Y'all this was in AUGUST! The 25th to be exact and..
I STILL HAVNT GOTTEN MY REFUND!
I called last week and they told me TO WAIT, AGAIN..
It's crazy how I overpaid and yet my money was available to them immediately, no waiting period. No payment plan, no excuses.
But my money,, the money THEY OWE ME,, well that is gonna take time. Well over 2 months apparently..
If y'all would have just been polite, apologetic, and communicative throughout this process, I wouldn't have had to write this. I wouldn't have had to find another provider.
It could have all been so easy.
But Dr Tati is selfish and ignorant. She enjoys taking advantage of struggling mothers. She doesn't care, as long as her dime turns into a dollar.
I wonder how many other folks has this women/company done this to?
How many people actually check their EOBs from insurance and understand them to know if they are paying correctly.
It's discusting. Your company discusts me, YOU discust me Dr.Tati.
Anyways, I'll call again tomorrow! Have the day you deserve!
I WANT ME MONEYYY!