We live in the Westside area of Colorado Springs. Apex Waste Solutions (Infinite Disposal) is the waste removal company for our HOA. We are pleased with the service this company provides. Pushing dumpsters up to the garage area after being emptied on a windy day, moving truck out of the way to traffic on our narrow street, employees being courteous and friendly to customers encountered while serving our community, always being prompt with collections. These are a few of the reasons we feel this company is a good fit for us. I especially wish to salute employees David and Adam who go out of their way for my family. read more

Once again this week Apex did not pick up the garbage on our street. How do you stay in business if you consistently fail to deliver on your services? read more

Started with Apex, missed pickups, very rude office staff. Told them to pick up my trash can that I was done and they never did until I called multiple times. It finally was picked up and then I was charged for 1 month due to their error. They also told me I had 1 bag of trash, not knowing how I did as I had other service. Now they are charging interest. I have not seen a office that is as rude as the staff there. Stay away from them. I don't care if I pay more but I will tell everyone I know NEVER to use this company. read more

When Carefree Disposal was independent they were great. Once it became Apex they missed pick ups and have a policy of no refunds for missed pick ups. I really miss Carefree & have switched to a better service. read more

Avoid Apex! They got some new investor money and are gobbling up smaller local businesses and squeezing customers for more profit. Since they bought Carefree, there's been lots of missed pickups and not a reduction in recycling from weekly to bi-weekly. Now if you are out of town on your pickup week, you get a month before recycling pickup! Furthermore they disrespect their customers by calling this change "exciting" and stating that it's part of a system wide re-route. No one appreciates being ripped off or especially when a company gaslights their customer. Our entire neighborhood is looking to change. read more

I was extremely pleased with the service provided by Infinity Disposal. Since the takeover by Apex, I am not. Missed pickups, price increases, and ridiculous billing issues have forced me to seek other service. I have been on auto pay since signing up with Infinity and this week I received and email stating I owe them $150+ for two payments they didn't get over 9 months ago. Their accounting department, if they have one, is inept at best. In short, they SUCK and I would highly discourage anyone from using them. Do yourself a favor and look elsewhere. read more

Temporary stop to Colorado Springs service Nov 11, 2025 due to travel. Tried to restart Jan 22 2026 after returning. Was advised could not restart due to minimum three month stop. Bad policy for customers who travel, great policy for company that wants to downsize customers. read more

The truck drivers/ waste pick up gentlemen are great! They even pick up my elderly neighbor's trash when he doesn't get it to the curb!

Why does the customer need to do the work to find the new trash pickup day? Because Apex doesn't want to spend the money, time, and effort to send a letter to each address letting us know that specific day read more

We signed up with Carefree, and cimustomer service was stellar. Since the sale to Apex there is a serious decline in said service. Missed pickup, no reply to emails, and lackluster phone assistance to simply ger what has been paid for. Will be looking for a new provider of this continues. read more

this company took over carefree disposal and it has been an absolute nightmare. they back billed me for months I had already paid with carefree. they skipped my pick up 3 times in 4 months. they automatically charged my card without my permission even after I had asked them not to do that and to remove the card from their files. they raised the rates as soon as they took over. the staff was rude. I would get charged on sept 15 for October trash bill and no bill actually sent then charged in October again for Octobers and when I asked for the bills none of the invoice numbers matched up and if they were legit bills then they would have shown up in the 30 day 60 day 90 day outstanding balance columns for the subsequent invoices but there was nothing there because I already paid for the bills the charged me for. when a big company buys out a small one the are always chaos with the transition but this seemed more like deliberate fraud and greed. I would not recommended this company. they are not like carefree was they do not care about anything but growing their bottom line. what a headache. read more

Horrible billing service - sends notices of being late with the payment but did not receive and invoice.

Apex Waste is awful. Since they bought out Infinity Disposal there have been several times our trash was not picked up. Getting them on the phone is a chore to resolve these issues. Today they did not pick up our trash again. When I called, after finally getting someone on the phone after 30 minutes, they told me the driver did pick up that trash and that I just didn't look in the can. After that call I check that can and it was full. I tried calling them back at 4:40pm (their office hours are 8am-5pm) and they had already turned of their phones for the day. Apex Waste is NOT recommended. Do a quick search and you will find many complaints. Don't believe the folks leaving 4 and 5 star ratings. Undoubtedly they are Apex employees. read more

They dropped off my trash cans late & don't respond to my emails asking them to adjust my bill since they caused a missed pickup due to the delay. read more

Carefree Disposal is awesome! We've been with them for well over a year now and my only regret is that I didn't change my service to them much, much sooner. They're very competent and extremely customer service oriented. My highest recommendation!! read more

Great customer service ! Price is right! Never had an issue when I put out an extra trash can. During windy weather they bring up my trash can to my gate which is very much appreciated. read more

I can not say how wonderful this company is! The office staff is kind and caring, the pick up team that gets my trash are the best people. I have been sick the last 2 weeks and not able to get my cans to the curb, this GREAT team has came and got them and put them back! I haven't seen customer service like this in a long time and they are the BEST!!!!! I recommend this company to everyone! read more

I happen to notice the Carefree trucks one morning near my home. I was not happy with my old trash company (Bestway) as they were raising prices and missing pickup days. The company is huge and service is not a real concern for them. Carefree has met all my expectations and actually exceeded them. This is an awesome company that is customer focused. And their prices are much quite a bit lower than the big guys. We love Carefree and are with them for keeps! read more

Never thought I would ever find a quality trash and recycle company. My entire life every company has been awful but it is kind of what is expected.... carefree disposal is amazing. The crew is always super nice to me and my family. They even come down the driveway to pick up extra items. If we forget to bring the trash out they even come knock on our door! Absolutely amazing service and would recommend to everyone. read more

These guys are amazing! I forgot to take out my trash and recycling this morning, and one of the workers ran up my long driveway in the snow to grab both cans so the trash could be emptied right then and the recycling could be emptied later when the other truck comes. You can't get better service than that!!! read more

We've been using Carefree for over a year now, and their service has always been super reliable and consistent. The occasional landscape trimmings are never an issue, and their crews for both regular trash and recycling are equally diligent and consistent in terms of when they pickup, and have proven to be very friendly and helpful. Pricing has been competitive and consistent, as well. read more

Hired! We already see the difference in reliability and customer service. Glad we terminated the relationship with the previous company as they failed in delivering services that are important to consumers. read more

After being very unhappy with Bestway/GFL, I switched over to Carefree and have not been disappointed! Their staff never misses a pick up, leaves the cans neatly, and goes above and beyond if they get a chance. The staff on the phone has always been very nice and helpful and setting up the service was a piece of cake. They also have very reasonable prices, no hidden costs, and autopay. I have recommended them to everyone and will continue to do so! read more

Carefree disposal is unbelievably good. They come on time all the time. Today I left a large lawn and leaf bag with our two trash cans. When they returned the cans to near the house, a service that our previous companies would seldom do, they grabbed two more large lawn and leaf bags. If you want to get quality service at a great price, there is no other choice than Carefree! read more

Amazing customer Service! Okay so I had Springs Waste for like 3 plus years. Their service has been so spotty. Then a couple months ago I find out they're being bought out and no one is answering the phones sending everything to voicemail with no return calls. I was fed up. So I looked up disposal companies in Colorado Springs and emailed carefree disposal. They called me back within 10 min even though they were closing in 15 minutes. They were friendly. Answered all my questions. Set up new service right away. Their pricing is literally comparable to every other disposal company in our area. Then today I forgot to put my trash cans out on the street. They came all the way to the side of my house to grab my recycle!! Way above and beyond. I emailed them to thank them. Again- they emailed back right away. I can't recommend them enough. If you're looking for a locally owned company with great customer service in the office and the truck. This is the company you want. And no one asked me to do this review. I just know I use Yelp and reviews help me narrow down the services I'm looking for. read more

I switched to Carefree Disposal after over 25 years with Bestway Disposal. Bestway changed for the worse after it was bought out and the local, personal relationship with customers was lost. The drivers at Bestway left trash in the street and even left my garbage can in the street. When I called them, I was on hold forever. Quality was going downhill, so I changed to Carefree Disposal. I have used them for several months and have been extremely pleased. No trash is left behind on my sidewalk or street. The can is returned to just outside my garage door. One time I forgot to put my trash out and I received a friendly knock at my door. I was embarrassed, but the two guys collecting my trash were so nice about it. They weren't impatient or irritated--just friendly and understanding. They rolled my trash can out of my garage, emptied it, and put it back in my garage. They left with a friendly wave. I finally found quality, professional trash collectors!! read more