Dr. Torok bedside manner is the best. she makes you feel very important and she takes time with…read moreyou. I recommend Trillum Creek

Booked an appt for my daughter. Everyone at the front desk ignored us while trying to check in…read more After sitting in the waiting room for 30 minutes (I was 7 minutes early for the appointment, btw) then shown to a room that literally, I could see my breath - it was like 55 degrees in there. I sat in the room for over 35 minutes. So tired of waiting - I finally tracked down some random assistant in the hallway and asked when and if the doctor was going to see us. She looked like Bambi in the headlights. So, I grabbed my purse and walked out. Complete waste of time. I heard they triple-book their appointments, so if you have a lot of time to waste, this is the place

My family had used Trillium Creek for several years for a variety of dermatology issues. I had…read moreswitched jobs a few times and thus health insurance providers. The last appointment we had was on January 2024, but we were never issued a bill for this until end of April in 2025, nearly 15 months after the services were rendered. When the bill was issued, I had switched insurance providers and so it was very difficult to try to go back and make a claim, especially since we had hit our out of pocket maximum for the 2024 year, so the full amount would have been on the insurance company that was no longer our current provider. While we bear some responsibility in not having our latest insurance on file, the fact that the billing came 15 months after service made coming to a resolution nearly impossible from our side. When we spoke to Trillium Creek's billing department, they provided no justification for the delay in the billing except that it was "stuck in the system" and basically took no fault of their own billing us for the full amount and threating to send it into collections. I contacted the company several times to try to come to resolution, but was met with no movement on their side, demanding full payment or send it to collection, not acknowledging their delay in billing had anything to do with the issue. I primarily want to warn other consumers against using Trillium Creek as their billing practices have been poor from a consumer perspective that has been using services from the company for years.

Worst customer service ever. I had an appointment scheduled, received a TEXT that it was…read morecancelled, called and spoke to a receptionist to reschedule, showed up to that appointment and was told they had no record of the appointment. Will never go back!!

Seriously, the nicest bunch of women I've ever met in a medical setting!…read more I can only review the mammogram portion of the facility, because I've only been to Summa for my lady business. But, I can tell you, from the front desk to intake, and back to the screening area, I am always treated with kindness and efficiency. They make an awkward situation.. well.. less awkward.

Loved it here I would like to return for my treatments. I…read morewill be going back for dysport

No. At least, NO for me. I had disappointing experience. I…read morefeel bad that it's a first review and it's a negative review... But, I wasn't happy with my experience. Let's start from the beginning. I got the certificate from the fundraiser; it was worth 100$. I knew this spa from Brecksville location which I didn't like either. I thought that I will give a try for the second time so I booked the appointment. When I called, I specifically asked about facials. The front lady said 3 options and I chose Vitamin C facial- 125$. Now, let's stop for a moment. What do you understand by word "facial"? When I think about a facial, I imagine cleansing, opening pores, massage, serum or mask and at least 45-60 minutes experience. Again, this is how I understand a word "facial" or what I had received in the past. I came to the spa that was located in the plaza. The place was clean, modern and elegant. However, the vibe of the place was cold and unfriendly. No one greeted me, no one noticed me- I took papers on my own and started fill out. Next, my Aesthitician or maybe I should call her a technician called me and we left to the room. The lady, Shawna, was nice and talkative. She told me to lay down but said that I could stay in the sweater bc the facial was just for the face. The beginning of the facial was cleansing. I need to admit the product that Shawna used was enjoyable and soft. After the cleansing, the lady put Vitamic C mask (she called it a mask). I had the mask for 10 min. I just lied there in the silence with the music in the background. The mask had tingling effect. After 10 min, Shawna removed the mask; however, she never changed the gloves so I still had unpleasant tingling while she put cream and serum on my face. Then, she said: "we are done". Yeaaa... 18 min total... and I was lighter on 125$ lol. Ok, so why was I dissatisfied? First, it wasn't facial but acid treatment- my face was swollen all day and next day too. I wasn't prepared for it and nobody even explained that the facial was actually acid procedure. Def ask questions before coming to any service, otherwise you will be disappointed. Second, all what Shawna did it was application of the product... I could do this at home! She didn't do anything that I couldn't perform by myself. The last one was time. This procedure and experience wasn't worth 125$ for 20 min. Nope. I had better experience for less money and longer time. And now, I still need a facial because I hadn't received it. I put two stars for the interior and friendly aesthetician. One tip- if it happens that you will visit this place, check in on yelp and you will get 10$. However, I do not recommend this place or any of their locations. It was my second time and 2nd time disappointed. Response to the business owner: Thank you for you comment. The first time, I visited the spa in 2018, so it was 2 years ago. Between 2018 and now, I went to so many places that it's hard to remember all. And yes, I had never returned. But this time, my bf bought me a coupon at the fundraising, so I decided to check out this location. The problem is that the services that your spa offers don't say exactly what people will get. I was misled by the lady on the phone when I booked the facial. I asked specifically about the facial, nothing medical, but just a simple facial. She had never mentioned about time frame or that "the facial" was actually acid treatment. And, I believe that those two are two different procedures. The first time when I came, I had 2 stimulating facials, what actually happened to be mechanical facials or facials done by the machine. Then, I was misled by the name too. I regularly go to all kind of places, and I do have what to compare with. Plus, I'm yelping since 2012 and I know how hard is to find a good place for the service or to get a decent food. I write honest reviews about my subjective opinion with objective observations. These reviews help people to decide where they want to go and what experience they may get. In all my reviews, I state my final opinion if I would recommend the place to someone or not. I didn't say nothing negative about the technicians that were nice the first time and the second time. The same with the interior, it was elegant and modern. However, the atmosphere wasn't friendly same as your comment back to me. In the end, I did not sign any policies that would say something about taking and posting the pictures.

Clients Beware, You Are NOT Being Told the Truth About Where Your Money Is Going…read more For two years, I tipped my nurse injector at Radiant Divine Medical Spa under the belief that my gratuity was going directly to her, the person who performed the service. What I didn't know, and what no one at the spa ever disclosed, is that all tips across every Radiant Divine location are sent directly to the co-owner, Ryan Devault, a man who is not a licensed medical professional. According to a phone conversation Ryan had with my husband, he personally collects all client tips and redistributes them to employees as he sees fit, including staff members you never interacted with. Not only is this incredibly deceptive, but it's also unethical. Clients are never told that their tips won't go to the person who cared for them, and I was never given the chance to opt out of this hidden policy. Even more troubling, Ryan's wife, Rachel Devault, is a licensed nurse and also a co-owner who works at one of the spa's locations. While I can't confirm whether she accepts tips herself, her dual role makes the entire system feel like it was designed to exploit a loophole, to benefit from client gratuities without disclosing where that money actually goes. When I found out what was happening, I called to cancel my membership and voice my concern. Instead of taking accountability, I was met with resistance and eventually offered a refund, only if I agreed to delete my Google review. That moment told me everything I needed to know about how this business operates. Radiant Divine presents itself as a high-end, professional medical spa, but behind the scenes is a web of non-disclosed financial practices, conflict of interest, and reputation damage control. Clients deserve transparency, especially when it involves money, medical professionals, and trust. Please think twice before doing business here. If I had known the truth earlier, I would never have stepped foot in the place.

Terrible experience! One time, I had Botox injections and weeks later I noticed it didn't work…read more When I called, they said I received a bad batch and that others had complained as well. After much persistence, they did give me injections again free of cost, but they knew there was a problem and never contacted me. They were very reluctant to help! Another time, the nurse hit a vein when injecting Botox and I got a terrible bruise around my eye and swelling that lasted over a week. They refused to accept responsibility and refused to give me a refund. They said the awful bruise and swelling was a possible side effect, but when I went to my doctor because I was concerned it was something serious, the doctor said it was an avoidable problem - the nurse should have known where the vein was located. Do not go there!!!!

Scheduled an appt and gave them all my personal and insurance info. Took two hours off work to get…read morethere 10 minutes early only to be told I was not on the schedule and could re-schedule. No thanks.

I was referred to Crystal Clinic for further work up on my ankle that has been injured for 10 years…read morefrom the military. Thus, I required military paperwork to be completed in regards to my injury and I dropped off a copy of my MRI for the doctor to take a look at. The doctor let me know it may take a while to complete the paperwork and they would call me when it's ready for pick up and they would need to upload my MRI for their records. I attempted to go into the office to pick up my paperwork after I received a call that it was completed. The receptionist said she couldn't find it and she also said my MRI was nowhere to be found. But I could make another appointment to be seen by the doctor again. The only reason I went to Crystal Clinic was because I needed this paperwork to be completed for my military occupation and so I could get approved to go to physical therapy. Seems like they just wanted to charge me for another visit. I definitely would not recommend anyone to this doctors office since it's obviously unorganized and my paperwork got lost. I am very disappointed as my healthcare needs weren't met. I wouldn't have bothered driving an hour just to be told sorry there isn't any paperwork and would I like to make another appointment.