The epitome of an honest, knowledgeable, and professional company that you can trust! Christopher…read morewas quick to respond and showed up at my house as soon as I was available to provide a quote. He did a thorough inspection and gave me a detailed explanation of the likely cause of my issue. Rather than take advantage of me and try to sell me on a pricey repair, he took the time to explain how I could fix the issue myself, saving me hundreds, if not thousands of dollars. Based on his recommendation I ended up doing the work myself this time, but if I ever encounter a larger issue, I will not hesitate to hire Drip Dry Restoration. It was incredibly refreshing to deal with an honest business that truly cared about what was best for me, the customer. I highly recommend them to anyone in need of restoration services!

I could tell when I spoke with Christopher during the initial meeting and saw the details in his…read morequote, that he knew his trade well and was very knowledgeable. He removed mold in a closet that had leaked and also removed the carpet. Everyone showed up on time and was very professional and dependable. I would definitely recommend this company to anyone! Thank you, Drip Dry Restoration.

We contracted with SS to clean our dryer duct and install a new vent and vent-flap to prevent air…read morefrom coming back into the duct from outside. They did a great job! A little more expensive than I anticipated, but the work was well done, and I'm pleased with it.

Excellent! I was very impressed with Stanley Steemer from start to finish. I had to get my Dryer…read moreVent Duct cleaned out and was not sure what to expect. The technicians, both Gemond and Austin (aka John) were extremely professional, polite, explained what they will be doing, answered all my questions and concerns, and cleaned up after the job was complete. They worked so well as a team! I could not believe what came out of the vent, see picture. I told them that I wanted to keep the dirt so that I could take a picture of it and share it with all my friends. This is a fire hazard and it is extremely important to do this once a year. I highly recommend homeowners to use this company to get the job done right! Thank You.

Truly the worse experience of a lifetime. Owner promised a great job and 2 weeks to restore damaged…read morefloor. 6 months later, the floor looks worse than the original with severe tile lippage. The company owner threatened to walk off the job at least 5 times because I repeatedly asked them to do proper work, they told me they had 90 other jobs running during my job. They would come and work for 2 hours and then leave for another job. They accused my wife of breaking the granite counter tops. Project manager came and yelled at me to move my car out of my driveway because it was in his way. Honestly, I only take the time to write this review so you want fall into the same experience I had. We have had several contractors in our homes over the years and Restoration 101 was by far the worse. Inexperienced foreign workers that left my house a disaster, having to pay another tile person to come in and fix their shoddy work.

Ron Coffman and his crew get 10 million stars. Their work was top level grade A! We had several…read moredifferent crews work on our home (water leaks cause silent damage). WOW! Each crew knew exactly what to do AND very respectful, letting us know each step that was coming up. I give RESTORATION 101 5 stars and 2 thumbs up! The work crews respect you, the owner respects you, the crews really respect Ron, and Ron respects them. If you do not hire Restoration 101 to restore your house from damaged back to a home again, you have just made the largest mistake! Ron and his employees are honest, top notched, totally knowledged in this field. To call someone else would be a huge mistake on you!!

Got call from Corey with above company about appointment today. He was very nice and apologized…read morefor time mix up. He is now coming for "look at" this evening.

Cory was on time, did a quality job, and explained the process along the way. Definitely someone I…read morewould use again.

Absolutely Disappointed…read more I had a technician from the Powell, Tennessee location visit my home in Oliver Springs, and the experience was a disaster. The technician couldn't locate my cleanout line and claimed he couldn't access the main line through the downstairs toilet because the doorway was too small for his equipment. He insisted I still pay the $900 quote and decided to use a water snake system instead. After attempting to clear the line from the city sewer to my house, he failed to resolve the clog and added another $300 to the bill. He then told me to contact the city to run a camera. The city confirmed the issue--a major clog right at the junction of my line and theirs. Frustrated, I contacted a local technician recommended by a neighbor. He arrived with a 35-year-old snake machine, found my cleanout in 10 minutes, and cleared the clog within 90 minutes for just $160. He even returned to ensure everything was running smoothly. Now, I'm stuck disputing a $2,300 bill because this company charged me twice. They acknowledge the duplicate charge but are making me fight it through my credit card company. My credit score has dropped due to this issue, and I'm getting the runaround. Rick Hunt, the manager (or owner), has not returned my calls despite the front office confirming the fraudulent charge. Save yourself the headache--look elsewhere for professional and honest service.

If I could pick NO stars I would. I called for a client who had a drain back up…read more The First Lady kept interrupting me and when I asked to put her on a brief hold, she hung up. The second lady took my info, then said she would send my info to a tech and rudely hung up. I tried to call back, only for the phone to be picked up and hung up again. Customer service is definitely an issue with this company, and I've advised my clients to not use them. There are more plumbing companies out there with drain machines than roto rooter. I'll definitely send my business to a local plumber moving forward. This is sad when you manage several properties and can't trust a company with a big name. Such a shame!