From the initial phone calls, consultations and everything that followed, I could never have…read moredreamed such a wonderful group of people in one place truly caring for my well-being. Each person's words and actions were gentle, kind and encouraging. So grateful for them. Dr. McIver and Dr. Paik were absolutely wonderful. What a team! Thank you ClearChoice for your kind, thoughtful care. Many blessings to you.

Know that this practice has been bought out and is no longer run by Dr McCarl. He is still…read morepracticing there some but things have changed. 10 years ago I wrote them a great review. For that level of caring and service you now need to go to his office in Greenbelt. Here they have this thing where is your blood pressure is high they will not treat you. I have anxiety normally but certainly for a dental appointment. The last time I was there I had been stressing about that appointment for two weeks. I had been losing sleep. To be told, no your bottom number is 103 and needs to be 99 on an inaccurate wrist cuff and told they would treat me. Over a decade we've spent over 30k there. But no mas. No waiver allowed and they wouldn't make an exception when the bottom number was 100, it had to be 99. If y'all don't thing dental anxiety is a thing. Then I'll go elsewhere.

I want to share my frustrating experience with Columbia Oral and Facial Surgery Center. While the…read moredoctors are good, my experience with the office has been disappointing. I'm okay with paying in advance and understand that initial estimates may be off, but I'm now owed over $1,700--a sum I've been waiting on for months. I can appreciate that estimates might not always be accurate, but this delay has gone on for too long. Initially, the office informed me that they were waiting for my insurance claim to process. After several months without updates, I reached out to my insurance company, only to find out they approved and issued payment back in July, just a few days after my son's surgery. My insurance confirmed my out-of-pocket responsibility and provided an Explanation of Benefits (EOB) to support this. After my insurance company intervened and conducted an investigation, they acknowledged our overpayment, but getting the refund back has turned into a frustrating, never-ending battle. Despite acknowledging the amount owed, the office continues to delay my refund, offering little clarity on the situation. When I contacted the front desk, I learned that checks are handled by their Human Resources department, which only adds to the confusion. My wife and I have been patiently waiting and have called several times just to find out the status of our refund, but the receptionist often doesn't answer when she recognizes our number. We even visited the office in person, only to be told to wait another 2-3 weeks for HR to process the refund. Now, after patiently waiting another 3 weeks, we are still left in the dark. Yesterday, I called the office again and was met with surprise at my inquiry. The front desk claimed I should receive my check this week but couldn't provide any information about when the check was issued, sent, or anything related to my refund. When I asked for the name of the HR contact responsible for processing the refund, I received a name but no clear answers. I requested a callback with an update, and the receptionist assured me I would hear back. Yet here I am, still waiting. I tried calling again for an update, but no one is answering or returning my voicemail messages. This has been a frustrating experience, and I hope to find a resolution soon. If anyone has faced a similar situation or has advice, please share! #CustomerService #Frustrated #HealthCareExperience

Came here last week to get my wisdom teeth removed. I'm a little late at 30 years old to have them…read moreextracted but I've never had any problems or pains with my wisdom teeth so I've never thought about taking them out until I started feeling some irritation behind one of my bottom molars and noticed a wisdom tooth that had emerged. The staff were extremely friendly and were very welcoming. Dr. Wu himself was very honest, knowledgeable and informative on what needed to be done, what the process was going to be like, post-operation procedures and generally just made me feel more comfortable about the whole thing because let's be honest, everyone feels nervous about getting their wisdom teeth removed because of all the horror stories. The whole operation itself felt super quick and easy. I mean I was knocked out the whole time because of the sedation but the whole thing felt like it took 15-20 minutes. And the good thing afterwards? I felt no pain at all. Throughout the next few days of recovery I was in no pain whatsoever. The only negative effect was the obvious swelling and soft diet you'll have to be on for a couple of days. If you need a good oral surgeon I would definitely recommend Dr. Wu!

These folks rock. Seriously. They truly care about their members. They are earnest, engaged and…read moresuper sweet people. Ask for Kayla, she is a gem. Oh, and it is the Maryland State Dental Association, so unless you are a dentist or a dental vendor, you will probably never visit this space.

While the thought of needing an oral surgeon for wisdom teeth extraction is not at the top of my…read more"wish list", this office and the surgeons are top-notch! The front staff is more than kind, the instructions and follow-up post surgery are more than adequate and easy to follow. I was extremely nervous for my child's wisdom teeth extraction, but the surgery went extremely well. They understood my child's medical needs and gave them exactly what they needed. They followed up by email and phone calls to make sure everything was OK. Thank you for making a kinda unpleasant surgery comfortable!

I have had the most amazing experience with this practice! Dr. German and staff took very good care…read moreof me from the initial consultation to the procedure itself and the follow up. I highly recommend them.

I don't get the bad reviews here. Dr. Muul is very professional and takes his time answering…read morequestions in a calm, patient way. If you're looking for someone that will be honest, straight to the point, and give you a quick and painless procedure, then Dr. Muul is your guy! I had all my wisdom teeth removed years ago. I was worried, and it was over before I knew it started. Since then, I've gone back twice for growths on my gums. For my most recent visit, the growth was much bigger than before and I really thought it was going to be a terrible procedure. Dr. Muul explained everything that was going to happen. He could tell that I was nervous and said he was going to 'test' the novocaine. But, literally 2 minutes later, it was all done. He gave me an Rx for a one week supply of pain medication, but it was done so well, that I hardly felt a thing even when the novocaine wore off and the days afterward. I never had any complications at all and it healed as if nothing had ever been there. When I returned for a final check-up and care instructions, at my request, he also looked at my x-rays from a new dentist I had gone to and gave me a second opinion on the need for a nightguard. Although he does sell nightguards, he said my dentist should be able to do it, but if they could not, he would be able to help. I strongly endorse Dr. Muul!

I was referred to Dr Muul bc he accepts my insurance but would never have picked him otherwise. I…read morewas extremely nervous and expressed this to his staff and to him directly but no one seemed to care. Dr. Muul had no bedside manner...he wasn't friendly...or personable and certainly didn't do anything to alleviate my fears or nervousness. He just began discussing my X-ray. I will say that it was a relatively painless procedure(so thumbs up for that) but he didn't take note to the fact that my breathing was labored, my chest was heaving and I was stiff as a board with fear because I had no idea what was happening. I began crying the second I confirmed that he was done and he told me to have a good day without hardly glancing in my direction because he was already talking to the assistant about the next patient. I was asked to fill out a comment card and didn't feel very comfortable actually writing all of this but realize that I should let people know that if they are the types(like myself) who need a bit of kindness and some hand holding when it relates to the dentist/dental procedures...this is probably not the office for you. Are they professional...yes...very! Did I feel the doctor was competent...absolutely...he did a good job and I didn't feel pain at all. The good and the bad...I felt I should share.

Updated 9/21 post follow up appointment: I spoke at length…read morewith Dr. Jose and Dr. Torres both owners of the practice and I have been assured that they are taking my concerns and experience seriously, and will be addressing and training the admin staff. I feel better about my overall care and I am giving the practice another opportunity to turn my perception around. Again I had no issue with the care from the providers, and I really do hope I continue to have positive future experiences with the practice. I've been here quite a few times between my appointments and my husbands. First I'll mention the things I like about the practice and there are not many. I like Dr. Chon and the dental hygienists for the most part. Professional and knowledgeable, very clean sleek modern looking offices at both locations. Now for the bad: the front desk staff at both locations are sorely lacking. They send out appointment reminders for the wrong office location, causing us to be late for one of my husbands appointments. Flat out lied about not doing so even though we clearly had the text reminder showing the wrong office. My appointment for my laser procedure lasted longer than necessary. I was left waiting in the exam room long enough for the numbing gel to completely wear off and just took the lidocaine injections without it because I wanted to get in and out. So my appointment was at 2 I believe the actual surgery happened just over an hour later. Same issues with follow up appointments, it's hit or miss whether the reminder is for the office we are supposed to be going to. Dr. Chon is a very competent provider and I'm sure the other providers are good but I will not be going back after my final appointment this month. I personally would rather find a different practice and take my chances. Am I too harsh? Maybe but after seeing patients myself for 16 years I would never behave this way and allow my front desk staff to be so woefully incompetent.

I went to Columbia Center for Implants & Periodontics at the end of last year and had a very…read moredisappointing experience. I was seen by Dr. Torres, who evaluated me and told me I needed to extract five teeth and replace them with implants and bone grafts. She said she couldn't provide a quote or treatment plan at that visit and instructed me to return in two weeks to see Dr. Jose for his input. She even advised me to cancel a deep cleaning I had already scheduled with my regular dentist so I did, even though I really needed it. Two weeks later, I showed up for my appointment with Dr. Jose. They brought me back, made me wait a long time, and eventually an assistant came in to tell me that Dr. Torres had completely forgotten to inform anyone that I was supposed to see him. The only thing she left at reception was a treatment plan for extracting tooth #19--nothing about the five extractions, grafts, or implants she originally told me I needed. The assistant said Dr. Torres would call me that day to apologize and clarify and she never did. I chose this center because of the glowing reviews, but my experience was the complete opposite. It was unprofessional, disorganized, and a total waste of my time. Time I could have spent getting proper care somewhere else. After this ordeal, I went to The Mugford Center, and the difference was night and day. They were professional, responsible, and actually followed through. I ended up getting all the treatment I needed there without any of the runaround. The thousands of dollars I was prepared to spend at Columbia Center for Implants & Periodontics ultimately went to The Mugford Center instead. A place I recommend 100%.

If you need to get your teeth or tooth extracted with no pain, this is your place. I've read so…read moremany horrible reviews on oral surgeons including the one that was referred to me by my dentist. I wanted to come in ASAP but Dr. Johnson was about 2 1/2 weeks booked out. In the meantime I received a health screening email that had to be completed before the appointment. When I made the appointment I was told it was a consultation however when I arrived I was advised they will complete the surgery that day. I was a ball of nerves to say the least and I was hungry. Before the surgery the doctor introduces himself, he asks if you have any questions, and he goes over the process in detail. I did not need laughing gas, he numbed me very well, and I did not feel a thing. I listened to my music, about an hour or so I was done. The entire was amazing, parking was great, and the office looked clean. As soon as I got there he was ready so I did not have to wait. 5/5 experience and I would recommend him! Thank you Dr. Johnson and staff for the best oral surgery experience ever.

Doctor Johnson did a great job removing my wisdom teeth. It was a quick and easy procedure using…read moreanesthesia to put me to sleep. The staff there is also very friendly and helpful. I'd definitely recommend him to whoever needs oral work done. He's good to go!

Aside from looking like it was built in the 70s and never updated, the overall feel of this office…read moreis completely unprofessional and rude. When I arrived for my consultation, I sat in the lobby for 10 minutes and was treated to a front row seat of the front desk staff and the doctor gossiping about the patient who just left. The doctor then spent the first 10 minutes of my consultation ranting and complaining about his day, the dentists who refer patients to him, and his patients. I was pleased once the conversation finally became about my visit. He seemed extremely knowledgeable and explained everything to me in detail. I trusted his opinion and was willing to overlook the negatives I had experienced up to that point. I was told to call back when I had received my explanation of benefits from my insurance company to schedule the procedures I needed. I received the information from my insurance company and called. I did not understand the coding involved and was told "the first 2 procedures will be covered but we need to submit additional information for the 3rd". I scheduled my first two procedures and was told they would take care of the rest in the mean time. After missing and rescheduling my first appointment (which was due to a medical condition, but I was still charged $75), I received a voicemail to confirm my next appointment a few days beforehand. I did not have a chance to call back that day before they closed due to the fact that their office closes before I get off of work. Today I received and outright NASTY toned voicemail stating "I definitely needed to call them back to confirm". Funny enough, when I checked my mail when I got home today, I received a letter from my insurance company that clearly explained that NONE of the procedures would be covered. After a quick phone call to the insurance company, I learned that they had forwarded the denial to this office WEEKS ago. I was never informed of this, so I assume they expected me to just show up and pay. I went ahead a left a nasty voicemail of my own to let them know I wouldn't be back.

I called a few days before my scheduled consultation to inform them I needed to reschedule. I was…read morethen told that if you are a new patient and have to reschedule once, Dr. Peltzman would NOT see you again. So, I needed to sit with another dentist. This is the silliest and most childish rule I have ever encountered. I will NOT be visiting this office.

My grandmother died in Dr.Coletti's office. Her death was the not the first death in this practice…read more My personal experience with the staff in the wake of her death has been horrifying. Her death was the result of foreign objects obstructing her airway. She died after coming out of anesthesia and suffocating to death.

Has no bed side manor. He is the Most pessimistic Physician I've ever encountered …read more Unfortunately, when you listen to him he professes to be the expert. Undoubtedly, he is a good physician, but his manner, not to mention, his employee interaction Is less then professional. He is one possibility one of the most acerbic person that I have ever met. Not a friendly dude to say the least. Also, his diagnosis, in my experience, has not been accurate - at least in my case. He told me after a very invasive procedure that I would have to have it again..... fortunately, he was WAY OF BASE.!!!! Be prepared to deal with an absolute prick. Just ask his employees. My suggestion is to seek an alternative.

When I first went to Maryland smile center I got a fill in a couple of teeth nothing crazy. First…read moreas they were doing my fill one of the receptionists walks in my room and starts coughing with no mask while my mouth is wide open for a procedure. But when I went back for the recheck I noticed something was off so I walk on the building the reception puts me in the chair starts checking my mouth. Then she starts going on about how her coworker who had been there since like 7:00 am that he shouldn't have a break. She said he was lazy and that she never takes breaks because she's so computed to her job. Then the doctor comes in Dr.park or whoever the male doctor is there. I tell him I think something is wrong with my tooth, twice he tells me no, then the third time I insisted he says "I'm telling you nothing is wrong". So obviously I choose to find another vet cause nobody is gonna talk to me like that and continue to get my money. I call and try to get my carats for my new dentist the receptionist tells me she will send them. I said great can you just send my records with it. She tells me "that violates HIPPA" I asked her why that is and what she thinks the law is with hippa she doesn't give me an answer. For anyone who doesn't know it protects me from anyone else who isn't me from getting my records and prevents them from talking about my records with anyone who isn't me. But I am entitled to my records. It would make sense if they had to verify who I was but even so you sent records to me and didn't verify so I could've been anyone so you could've definitely violated HIPPA if I was a stranger anyway which makes no sense to me. Fast forward my new dentist found that DR.Cho who did my fill in left decay in the tooth and that there was no way Dr.park didn't see it and was just doing dismissive and disrespectful.

Great customer service. Very happy with the outcomes, will certainly repeat. Scheduling was easy…read moretoo.