After our wedding was cancelled, Shane responded that he would be working to access liquidity to offer refunds to our rental deposit. Since May, he has not provided an update and have not responded to my attempts at requesting a refund. I understand COVID has been hard on businesses but I have had no issues with the other vendors I worked with. It's unfortunate that I have to leave this warning to other potential customers about how they handle their customer service. read more

I wouldn't give Salmons even one star except that you have to to post a review. let me start by saying I went to their website and three times tried to post a review in their review section and each time it disappeared. So this is what actually happened: my wife and I rented tables chairs and cutlery for our daughter's 21st birthday. Salmons was going to deliver these on Saturday for our party on Sunday and pick them up on Monday between 9 and 5. We told them we'd be home at 3 on Monday. On Monday we got a phone call from Salmon's at 9:30 a.m., saying they were coming to pick up their items. I told them no one was home to come back at 3 and their goods would be there. There was no response from them. The next day my wife got an email saying that because we didn't have their items ready at 9:30 on Monday they were delivering them Tuesday and charging us an extra $30. We told them that was not acceptable to us but they went ahead and charged our credit card without authorization. That in itself is a terrible business practice and my bank has been notified and will refuse the charge. Not only that but after we had ordered from them they called us back a day or two later and asked if for THEIR convenience they could deliver the items on Friday instead of Saturday. At some considerable inconvenience to myself we said okay and I left a work assignment to go and receive THEIR early delivery. When I mentioned this to Adrian in the office she basically said well we didn't have to take them on Friday that was up to us and they were sticking to their interpretation of our agreement and not accommodate us as we had accommodated them. In case anyone from Salmons reads this my name is Patrick Corbett and this took place in Burnaby BC in the week of October 21st. read more

We used Salmon's to supply the tent and chairs for our wedding. And that experience was just great. After shopping around for a while for different options, Salmon's came out as having the most knowledgable support, the most reliable person to deal with, competitive prices as well as a very good selection of rental supplies to choose from. I'd totally do business with them again. read more

I was so surprised by the horrible service I received from Salmon's Rentals! They were really difficult to work with, and communication/customer service skills were awful. I wanted to rent a tent, and after emailed back and forth a few times, told them I would come pick it up at a particular time. They never emailed back, so I thought all was good. I went to pick it up, and the said it wasn't ready and if I wanted it then, I would have to pay for an additional day. A heads up would have been nice! I went an hour out of my way to go get it. The employee was really negative and unhelpful. read more

We put together a fundraising event for our elementary school on May 6th and our rental experience was a nightmare. The delivery was over 4 hours late as we had requested a morning delivery and everything arrived at 4:15 for an event that had to be set up by 5. It took their staff until almost 5pm just to get everything off the truck. We rented a tent, chairs, tables, linens, dishes, bar, everything needed for a large event and their delay almost ruined the event for everyone. We rented over 41 linens and none of them were labelled. They were not all the sizes that we ordered. They forgot things off our order and we will never use them again! It was too bad that such a special event for such a good cause was almost ruined due to sloppy service on the part of Salmon's. read more

Absolutely rude and impossibly disorganized for pick up. Had me meet them for pick up then drove by and took off and said they would come back the next day then cancelled again at the last minute ..have spent two hours on the phone trying to get them pick up stuff from my gallery still 2 days later and the delivery manager has lied outright to me about calling and said that it's MY problem that THEY changed the pick up time ...I am supposed to be available for an 8 hour window even if they set up a pickup time and phone me a half hour before and I am there waiting and watch them drive by. If they don't show up it's your problem, not theirs. If you are a small customer ..$500 order ... they will definitely not care a bit about customer service. If you are a small business customer ... definitely DO NOT USE THEM...they finally came to pick up thier stuff and threatened to charge me a call back fee of $180 because after they told me they couldn't come till Monday (On Sunday) They called back on Sunday and said I messed up their schedule because they tried to call me back ... and lied about calling me in Monday.... WTF? That's service hey? And oh yes.. they can treat their customers like crap but for their delicate ears one must refrain from any angry language or they will sue you.... ha ha ha ...ROTTEN SALMON .... how dare you use the name of such a trustworthy and respectable creation... read more