Eric the social worker there dose not do his Job what a joke! the rn and the cna's are great.read more

I have to say that my time there was not great but it wasn't terrible the people that work there…read moreespecially for one CNA Mariah she really cared for all her patients she deserves a raise. when i first got there she really noticed that i was in major pain and tried to make me as confortable as possible. When she told me about options about the shower schedule she had to do a bed bath on me and treated me with dignity and made me feel confortable. From that day on i knew that while she was there i was in good hands with a caring person. There was a few more people there that always made me confortable and these people are the reeptionist i always called her georgeous and she called me hansome she made me feel at home i didn't get here name and i am sorry. there was two more people that really kicked my butt in therapy and they were Agnes and Ross they really worked me because they knew how bad i wanted to go home and they did not take it easy on me i appreciated that there were days when i got back to my room and just exhausted. This is the reason that this review is not five stars and it comes down to privacy. This is more for the second shift when the door is closed to the room it is only proper to knock and wait to be answered before coming in to the room. They had a habit of just walking in the room without knocking. There was a couple of times where i was in the bathroom and they just barged in and opened the door. Even though it is a kind of a hospital vibe when the door to the room is closed it should be considered being private and the courtesy is to knock not just walk in the door. if i ever have to go back for rehab i would go back to avondale

Stop by to ask a question about nursing home care for a friend. Receptionist was super friendly and…read morehelpful. When I walked the halls all of the staff said hello. The nurses spoke to the residents with care and dignity.Looks like a nice facility..

My mother was a patient at Crescent Care in Elgin for 12 days. I was very pleased with the care my…read moremother received. My mother was so happy with her stay, she wanted to leave a tip. Queen W.

Can't say enough good things about this assisted living home. When we were looking for a place for…read moremom to live, after it was evident she could no longer live alone, we looked for a facility where she could stay even as she needed more and more help. Heritage has been amazing. Managing her meds, being available as much as she needs them. When she was in the hospital they even came to visit and talk with her. I so appreciate all of their help during these very difficult times. And the best part about it... she likes it there. The food is good. The staff is helpful and friendly. They honestly take care of 100% of her needs. Thank you Heritage!

My mother has been at Heritage since Jan, 2017. I chose it basically because of location, as I live…read morein Huntley, and also because it is a smaller facility. Mom was 95 and needed a smaller, more nurturing environment. Now, at 100, she is still there. I can't say enough about the wonderful staff all the way from the administrator to the cleaning folks and kitchen help. I never worry about Mom and recommend Heritage Woods %. Is is definitely a 10 out of 10 in my book!!

I came to Ignite after a long hospital stay following heart surgery. Unable to walk. Weak and puny…read more No desire to eat. And so, I began my rehab at Ignite. I look back at Ignite with mostly positive feelings. The room may not have been beautiful, but was reasonably quiet and quite clean. I thought that the nursing staff, the diet staff and the physical therapy associates were good. When I started physical therapy, I could barely take one step before my blood pressure would drop into the "danger zone". When I left, I very proudly walked 150 feet with a walker. They also taught me some life skills like getting in and out of a bath tub. Going up and down stairs. Even how to eat and swallow. Since being home, my progress has continued to improve. I can walk two miles without any aids. I can drive. I can eat without gagging. I no longer require dialysis. I can live a normal life and that has a great deal of value. Special thanks to Alexa, Anna, Bianca, Joanna, Jeff, Nick, Ray and Wendy for their kindness and humanity.

Before you trust Ignite Medical Resort Hanover Park with someone you love, please read this review…read more If my family had known then what we know today, we never would have placed our father at Ignite. During my father's 26-day stay, someone from our family was with him a minimum of 12 hours every single day. We weren't relying on updates from staff. We were there. We saw what happened. We asked questions. We took notes. We advocated for him every single day. Even with that level of involvement, we constantly found ourselves stepping in because things weren't getting done. Call lights went unanswered. My father's call button wasn't always within his reach when he needed help. Medications were left unattended at his bedside. Delays in care became routine enough that we felt we had to monitor what should have been basic responsibilities. We questioned the wound care he received, medications that were administered without anyone discussing potentially serious side effects, and decisions that never seemed to be fully explained to our family. Over time, the hardest part wasn't just watching his condition decline. It was watching him lose trust in some of the people responsible for caring for him. By the end of his stay, the overnight hours were the ones he feared most because he didn't believe someone would come when he needed help. I've attached one of the photographs we took immediately after removing the bandages from my father's foot after he left Ignite. It is one of many reasons our family still has unanswered questions about the care he received. After my father passed away, we didn't immediately write this review. Instead, we spent weeks reviewing hundreds of pages of medical records, organizing our notes, and preparing a detailed executive review because we believed Ignite's leadership would want to understand what happened. We also made sure to recognize the nurses, therapists, CNAs, and support staff who treated my father with kindness and compassion because they deserved to be recognized. Our review was sent directly to CEO Tim Fields. Amy Hammond, Vice President of Operations, contacted our family and met with us, along with Heintje Miranda, Vice President of Clinical Operations. Amy assured us she would investigate every concern we raised, answer our questions, provide the records we requested, and make sure no other patient experienced what our father had experienced. We left that meeting believing we would finally get answers. Instead, the deadline came and went. I sent a detailed follow-up email listing every document we had been promised, every unanswered question, and every commitment discussed during our meeting. We never received a response. No records were provided. No findings were shared. No explanation was offered. Communication simply stopped. There were employees at Ignite who treated my father with genuine kindness, and our family will always be grateful to them. This review is not about those individuals. It is about the care my father received, the questions that remain unanswered, and the complete lack of accountability from the people responsible for leading this organization. If this is how Ignite responds to a family that was present every day, documented everything, and genuinely wanted answers, I can't imagine what happens to families who aren't able to advocate the way ours did. My family will never again trust Ignite Medical Resorts with someone we love.

I had great care at Avantara. The Physical therapists Riza and ? Were great. Yvette the O T was…read morealso good. Lourdes did a great job of processing me for intake and facilitating my transition back home. I also had great care from Cindy facilitated my trip to my Dr. And the nurses Loli and Karen answered call lights as needed. The activities with Angelica and Jeremiah. CNA Ruth was the best..treating me with respect and compassion. This is my second Rehab here for knee replacement and I highly recommend it.

DONT BRING YOURE LOVED ONES HERE! my Dad was there…read morerecovering from a partial amputation when he developed gangrene due to lack of care from the facility. He needed more of it amputated after that. He had bed sores (also due to neglecte from the facility). He was left in a room with a dead person for 5 hours. Medication of his missing or just not ordered? I have personally been lied to numors times by staff trying to cover their own butt's and it seems weird the would have their Google reviews disabled. Trash place.​

My mom spent time at Highland Oaks prior to her passing, and I cannot say enough good things about…read morethe facility and staff. I spent many hours keeping Mom company in her room, and every single interaction I overheard between staff and residents was kind, gentle and respectful. Every staff member is helpful, regardless of whether the current need is in their job description. All laundry is done daily, and the facility is always sparkly clean. The compassion we experienced was infinitely superior to nearly every setting we've encountered in life; I felt so cared for even in our initial admission meeting. So very thankful God brought my mom to Highland Oaks.

Phenomenal care ! My loved one has been here 3 1/2 years, and as a hospice volunteer, I have seen…read moremany other alternatives . Yes, like anywhere, there are a few personalities to consider , but overall the quality of care is great. It's always good to be there as much as you can for your loved one -no one else can provide the love you can. Don't leave it to others no matter where! Grateful for everyone who works here!

I moved my father into this facility today. I've been responsible for his care for four years, and…read morewe've had a lot of hospital stays, rehab centers, assisted living, in-home care, on and on and on. If you're in the same situation, you'll relate. I checked my dad in there straight from a post-hospital rehab center today. There are chunks of concrete falling off the retainer wall; there's a train line literally across the street; the furniture is chipped, warped and damaged. BUT...we're veterans at this kind of thing now and I can tell you that I have NEVER seen such friendly, supportive staff; never seen such welcoming, happy residents; never seen such a warm, caring, compassionate environment. Knowing my dad, in two weeks the complaints will start, but I have never seen him so HAPPY anywhere in all these years. It was heart warming and beautiful. I'd rather have good staff and nice people than fancy decor.

Was hard to get assistance. When I'd ring the help button it took 45 minutes to get a response. I…read morefinally had to call a taxi and leave. This place is seriously understaffed.

I have been working with the company since 2010. I couldn't be happier working for Brightstar. The…read moremanagement and owner are great and always make you feel like you are there top priority.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

The staff here was amazing! I did a volunteer/donation and Kery was awesome! She was so sweet and…read moremade sure the donations were appropriate for the patients! Her thoughtfulness was amazing!

In case you're already suspicious, I must admit that I haven't really "tried" Rosewood myself, but…read moreI often visit my grandma there and she's had mostly good things to say. Often the staff will come into the room while I'm there, and they seem to range from pleasant to straight up super nice! I get the impression that the service isn't perfect, but it's not a 5-star hotel. That said, I think a well intentioned and thoughtful staff goes a long way.

Awful place, if you care about your person and they have any type of paralysis. Do not send them…read morehere. He was left to sit all day in a diaper in a chair. He was not rolled on time, had to ask for showers and was put off for days. Obviously had staffing issues. Rude night staff per my father who had his mind completely intact. In the end father developed stage 4 ulcers and sepsis due to their blatant lies. I was dumb didnt take pictures of his wounds because they were on but and sacrum. He wound up back in the hospital and spent the next 2+ yrs at another facility getting weekly debridements to try to heal the wounds. Some healed but one never did. He ultimately passed from another issue. Run dont walk from this place. This was 6 years ago.

10 times better than Rosewood in Elgin. Staff continues to be fairly cold. Cna's work very very…read morehard, nurses are lazy. Facility is old and tired. Getting a shower is like pulling teeth. Rehab staff seems competent and even friendly. Convenient location and easy access to Advocate Services make this an acceptable choice. Will consider other options if there is another opportunity or need.