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    APECS Insurance Agency

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    Services - APECS Insurance Agency

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    4 years ago

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    Diana Kostal - State Farm Insurance Agent - State Farm Agent

    Diana Kostal - State Farm Insurance Agent

    (8 reviews)

    Copy of my review on Google:…read more My experience with this agency was almost entirely negative. Let's start with a non-competitive price relative to other insurance for the same level of coverage. Then let's tack on lack of smooth and quick response. Several times, when I had to have a tow reimbursed, I was told I could only recieve payment by mailed check. This is simply unacceptable in modernity. This is literally not even up to 1890s standards of technology. In one case, the check never arrived, and I had to ask for it to be resent, further delaying payment. The second time, the office sat on my issue, and didn't address it, as the actual agent was out of the office for two weeks. They only filed it with corporate claims after repeated phone calls from me. During one of those calls, an employee of this agency took issue with my statement that they were providing sub par service, and raved about how long she'd been working in this field, and how she would hang up to such "rudeness". Ok boomer. Later that day, I received a curt follow up email detailing that essentially, I could take up any future concerns with corporate. To be clear, the two younger employees I had previously interacted with were nothing but helpful, response, and decent. Seriously, I would not recommend this agency to my worst enemy. EDIT: Shortly after this review, I received an unsolicited phone call from Diana. The level of unprofessionalism and cluelessness demonstrated only increased, and the overall tenor of her conversation was "please get rid of the review. I had not asked to be called, basically, she wanted to see how many platitudes would make me happy. This is utterly unacceptable, and reeks of retaliation and harassment following a bad review.

    Tried contacting for a month and a half regarding an overcharge and higher rates than competitors…read more Finally received a call back of the agent stating that the reason we pay double is for the great service we receive. I don't see this great service and will be switching companies for extremely lower rates. I switched to another agent within State Farm and she requoted me with lower rates. I am very happy with State Farm - apparently the agent was the issue.

    APECS Insurance Agency - lifeinsurance - Updated May 2026

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