JG Pest Control attended my property last year to treat flies and ladybirds…read more They verbally assured me that if the pests returned, they would come back to spray again. The initial treatment worked temporarily, but the pests reappeared after about 6 months. I reluctantly accepted their statement that any guarantee was only 4 months and paid for a second treatment. When the issue returned again just before the 4-month mark from the second visit, I emailed them on 9 February (within the period). No reply came, so I chased them. They then claimed the guarantee was void because I hadn't contacted them every 4 weeks for follow-ups -- even when no pests were visible -- and that contacting near the end didn't count as the first treatment having "worked." This requirement was never mentioned verbally during visits, in any paperwork, emails, or (from what I can see) on their website/terms at the time. Requiring monthly check-ins "just to say nothing's happened" is unrealistic and wasn't communicated upfront, making the guarantee feel misleading in practice. The team were polite and efficient on-site, and the treatments did reduce the problem short-term, but the handling of the guarantee and lack of response to my timely email left me very disappointed. I wouldn't rely on their guarantees for recurring pest issues based on this experience. If you're considering them, ask for all guarantee conditions in writing before proceeding.

I had a problem with wasps entering & exciting an inaccessible roof space. An appoinment was made &…read morethe technician arrived within a few days. Notification was sent within an hour of arrival. I required follow up visits but these were not a problem to arrange & was offered flexibility due to me being on holiday at the time. All communication was handled very professionally with photographs being supplied to indicate where the treatment had been applied in my absence. No further evidence of wasp activity observed.