In June 2020 they sent me a bill for a service they performed in 2018. I asked them why 2 yrs late, they said they sent me repeated notices (lie). Then i asked them send it to my insurance company and I will pay the negotiated rate via the insurance company's portal like i do for all other healthcare bills, that way the money comes out of my HSA acct. However, they insisted I pay them via CC over the phone right then. And all this for $20 only. yes 20 bucks. Now it was a matter of principle. They spent obscene amount of time arguing w/me on multiple phones over 3 days.
Meanwhile, logged into the Insurance company portal but the portal is programmed to go back no more the 12 mos. I know I have no outstanding bills of any kind then how could i miss. I called the Insurance company and they said they will research and let me know if 2-3 days. Meanwhile, they called me everyday for 3 days for the$20. Day 3 United Health rep called and conferenced in their payment processing company InstaMed. Instamed confirmed they electronically sent the $20 and change to their back that was processed and cleared. And look at this co-incidence --while I'm on the phone the doc office called again for their $20, I am quickly merged the call into my current call w/United+Instamed. InstaMed clarified to the Doc's office manager re. they payment being sent and confirmed their back' acknowledgment. Doc's office still insisted on evidence from Instamed, which they faxed in the next 10m.
This docs' office is totally dishonest and double bill threatening and probably collecting from unsuspecting poor and ppl that may not have the resources or ability to fight. I work for a fortune 10 company as a IT leadership so I was well equipped to fight.. watch out for this practice. You been warned! read more