comfort care has been a blessing. I have utilized them twice and felt very supported and not alone…read morein meeting my moms needs. Being a care taker for an elderly Alzheimer's family member is so difficult and you appreciate any support that is offered. I feel very supported by everyone that works there . Suda has been a great help. she has gone above and beyond to help me. I am truly grateful and recommend Comfort home care to any one who is caretaking for a loved one . sincerely, Lili

Hi I'm Zeke Matevosian Cathy Carpenter is a caregiver…read more For my mom Anahid Matevosian I have been requesting Records of Anita's spending From my mom's bank accounts. Anita spent $16k of mom's funds For Silverado memory care Mom was only there a few days and they refused to Prevent mom's compulsion to call 911 daily Refusing to disclose spending records of all of mom's Bank accounts is indicative of abuse of power of attorney. Cathy Carpenter said she cannot force power of attorney to send reports of her spending of mom's money. Cathy Carpenter is a mandated reporter. She must report the abuses perpetrated by Power of attorney amongst which are Refusal to reveal full records of her spending from mom's bank accounts.

This is one of those times you wish you could give negative stars…read more When I was discharged from the hospital I was told home health care would be arranged. In fact a nurse to evaluate me was supposed to come the next day, a Saturday. But was a no show. On Sunday a physical therapist evaluated me but I didn't hear from him again for 16 days! Briefly while at the hospital I spoke to someone from Serenity. After discharge I had a call and was told they understood I might need financial assistance, food assistance and also aid for transportation. Evidently all based on a conversation that last barely two minutes. This agitated me, as if decisions and assumptions were occurring without my input. Annoyed, I told the caller I am registered with Access Services for transport and that all the other things were not a problem. Serenity seemed dedicated to rubbing me wrong way in as many ways as possible. I kept calling to complain about all these delays, and about the snafu holding up home health medical supplies. It was a week before a nurse belatedly came over the next weekend to evaluate my condition and wrap my leg. Another nurse a few days later came by to check my leg and instruct me on wound care. Monday the occupational therapist was due to come but was a no show. When I called she profusely apologized and claimed car trouble hobbled her. But no explanation why she hadn't bothered to call me about being unable to make it. We rescheduled for Friday. When she didn't come Friday I called Serenity and was told because I had returned to work they had discharged me. Later I was told by a case manager at Regal Medical Group they told her I was difficult to deal with which is why they ceased assisting me. So, treat someone like dirt then when the customer protests and asserts their right to be treated with respect, abandon them! That is the Serenity way. Avoid these dispicable people at all costs!!!

I used to own a Home Care company myself. You know my expectation is higher than others when it…read morecomes to care for my own family member. We are so lucky to get refer to Serenity Home Health Care by our case manager. My grandpa got evaluat the next day after he got discharged from hospital and were able to get PT at his own home after his hip replacement. I cant thank You enough for all the help your team provided. They were easy to communicate, willing to work around our busy schedule.

I wanted to share my opinion on Ivy Park at Woodland Hills because people need to know how amazing…read morethis place is for seniors and their families. Exquisite interior where every detail is carefully selected considering safety and comfort for our senior community. Engaging activities and entertainment make this place even special to make each day meaningful for our senior. I would highly recommend Ivy Park for anyone who is considering a place for their loved one.

The whole team at Ivy Park At Woodland Hills from the maintenance, front desk, residential care…read morecoordinator, chefs, and marketing team are great! Oh, I cannot forget about the beautiful residents, they're full of life and spunk. They have plenty of activities for them, outings, bingo, flower decorations. The community is also very clean and very welcoming. Johanna the RCD knows all her residents like the back of her hand and the memory care part, Evergreen is a great community for your loved one with dementia. If you're looking for a great community for your loved one, call Jennifer or Nicole and set up a tour.

We have been with this home care for over 2 years. They have been helping my mom tremendously, the…read morefast response to every need, amazing care from nurses and all the staff is just a rare find. The depth of knowledge of certain needs is exactly what we wanted. We highly recommend XL HH to anyone who really cares about the quality of care they are receiving. We are very thankful for all they do for us.

XL Care was referred to my mother and father by our family doctor.We are very satisfied with the…read morecare provided by this agency. The staff are very knowledgable about my parents, kept me informed throughout the whole process. i would definitely recommend this company and would use it in the future! Special thanks to Margarita and Alex for their support and hard work. Many thanks to office staff Elana, Irine and of course to owners Inga and Dmitry. Bezinover family

The journey began with a dreadful company, Tender Hearts, but ended with a spectacular company -…read moreAccredited Home Care. These people cared for my loved one as if she was their own family! I highly recommend their services to anyone who wants TLC combined with quality care.

This organization is horrible!!! My mother was sent home from the hospital given less than six…read moremonths to live because of her brain cancer. I needed caretakers during the evening hours between 7PM and 7AM. They sent me one woman named Caroline would DID NOT change my mother's diaper ALL NIGHT, so the house smelled horrible. She refused to acknowledge to us that she didn't change it and blamed it on our dogs "smelling" even though they had recently been groomed and bathed. Caroline also made my brother and uncle rearrange our ENTIRE living room so that SHE could be comfortable, all while ignoring the care of my mother. Caroline returned the next day, but was 20 minutes late and did not change my mother's position in her hospital bed all night. We received another caregiver named Gloria that my mother did not feel comfortable with and who REFUSED to give my mother her morphine, lorazepam, trazadone, and albuterol FOR TWELVE HOURS. She claimed that she "was not allowed" to administer medication. Another caregiver they sent me named Victoria arrived at our home an hour and ten minutes late. Another one they sent me named Jasmina was nice to my mother, but very rude to me. Throughout the entire week, they only sent me ONE caregiver that actually did her job. How am i expected to pay these people $23 an hour for NOT DOING THEIR WORK. I called multiple times about receiving my money back, and so far I have been told three times that someone will call me back and then was hung up on without a "goodbye". We'll see! Accredited Home Care provides the worst, least competent caregivers I have ever seen. My mother is now traumatized and anxious that she will not receive medication; she constantly reminds me to tell our other caregivers to make sure they know where the medicine is because the caregivers from Accredited neglected her. End of life care is supposed to be about making the patient feel at peace and comfortable about their dying process, but all Accredited has done is make my mother feel anxious, sad, and uncomfortable.

My mom has been under Friendship Hospice care for 2 months now with heart failure and kidney…read moredisease. I just don't know how to express my gratitude to them. The entire staff: office represents the highest quality of customer service, nurses on duty are so caring and supportive. Thank you so much for everything! God bless you all

My father was diagnosed with lung cancer and referred to Friendship Hospice by his physician, Dr…read more Michael. Staff members were able to provide him great service and support to the very last minute of his presence in this world. I'm so grateful for everything they have done.

Our family was delighted with the services provided by 123 Home Care, which were critical to…read moremaintaining our mother's health and safety during her challenging transition period from independent living to assisted living. All of the caregivers were exceptionally friendly and patient. They were willing to take on tasks I suggested and took the initiative for other items they identified. I'm especially grateful to Tina for coming in early one day to help calm my very agitated mother. 123 Home Care was always available by phone and did a good job communicating with me.

I hired 123 Home Care to help take care of my grandma temporarily after she went to the hospital…read moreafter a fall. From start to finish the company was very professional. I am a business owner myself so it was important for me to find a licensed company that I felt I could trust. It was very easy to set up an account for her and the company found a caregiver quickly. The caregiver got a long great with my grandma and the family! She helped with showering, cooking, and cleaning. We only needed to use them for about 30 days because my grandma made a quick recovery. But if she needs anymore help in the future, I'll be sure to call them again!

Awesome customer care and service! I made note of the attention to detail, clinical knowledge, and…read morecollaborative team work. intake process was seamless and follow-up and efficiency superb. Specifically, Sheila Causey, the best nurse I've ever encountered - awesome bedside manner and a wealth of knowledge and experience, she the real deal! If you or your family need care - please consider MEDQUEST! Thank you Ms. Causey!

Horrible scheduling process and extremely frustrating experience.**…read more I would not recommend MedQuest based on my experience. Their scheduling process is incredibly disorganized and seems especially inappropriate for a company providing in-home care to medically complex and disabled patients. When they first contacted me, I answered, but they wanted to come to my home **that same day with essentially no notice**. I explained that I was having a procedure at the hospital and asked to schedule something in advance because I have frequent medical appointments and a toddler, so I need time to make arrangements. I was told they would call me Monday instead. I missed Monday's call because I was at the hospital. When they called again the next morning, I called back **within five minutes** and was told they had already canceled my referral because they had been trying to reach me for three days and I would need to get a new one. This was particularly frustrating because they had actually spoken to me on the first day. After I finally reached a supervisor, she confirmed that their employee had incorrectly documented our first conversation as a voicemail rather than noting that we had spoken. Unfortunately, the scheduling problems continued even after that was corrected. They would not schedule an appointment with me in advance and instead said someone would call. I later received a call during dinner with my toddler, so I texted back with specific times I would be available. I received no response until the next day about 20 minutes before one of those times, when someone asked if they could come in 30 minutes. I was with my toddler and missed the call. I texted them and I again explained that I cannot accommodate last-minute home visits and need advance notice. I received no response. That seems to be how MedQuest operates: you don't know when or who will be coming, visits aren't regularly scheduled ahead of time, and calls may come from individual nurses' or therapists' personal numbers. If you don't answer an unknown number at the right moment, you risk missing your visit. In my experience, there has been little consideration for the fact that patients may have medical appointments, procedures, children, caregivers, or other arrangements that make same-day visits impossible. For a company working with people who need in-home healthcare, patients should not have to keep their entire week open waiting for an unknown number to call and ask if someone can come over immediately. **At minimum, patients deserve reasonable notice and the ability to schedule appointments in advance.** The lack of organization, poor communication, incorrect documentation, and dismissive customer service made an already stressful healthcare situation unnecessarily difficult. I sincerely hope MedQuest improves its scheduling policies and how it communicates with the medically vulnerable patients it is supposed to serve