What a turnaround Jeremy has been able to do t there. The service was superb! Dealing with Ron is…read moreexcellent! The communication with both him and his tech who came out to my boat was amazing. I would love to hire them to come to my office and see if they can turn that around. I am very impressed with the quality of the service and I would highly recommend them to my friends and colleagues

Longtime Customer - Extremely Disappointed with Declining Service…read more I've been a loyal customer of The Boat House for years and have purchased multiple boats from them--always on the promise from management that I'd be taken care of when it came to service and support. Unfortunately, that promise has been completely broken, and the quality of their service department has only gone downhill. Most recently, I brought my boat in for what should have been a simple repair. I was told it would be ready in a week or two, but nearly a month passed with no communication. I had to call repeatedly just to get updates, and every time I spoke with someone, the story changed--parts were ordered, then backordered; the boat was being worked on, then suddenly it wasn't. There was zero consistency and even less transparency. When I finally got the boat back, I was shocked at the condition it was returned in. It was filthy--greasy handprints on the seats, dirty footprints all over the deck, and it clearly hadn't been cleaned or cared for at all. I brought this up with the service department, and all I got was a casual "sorry," with no offer to fix it or make things right. To make matters worse, the original issue I brought the boat in for still wasn't fully resolved--and now there was a new issue that wasn't there before. Again, no urgency, no accountability, and no effort to deliver the kind of service they promise when selling boats. After spending millions of dollars with The Boat House over the years, this experience makes it painfully clear that customer loyalty means nothing to them. I will not be buying another boat from them again, and I strongly recommend that others look elsewhere if they expect any level of professionalism or long-term support.

They didn't have what we were looking for BUT the employee went above and beyond to help us. He…read morelistened to what we were trying to do, put a marine toilet in an RV. He gave several possible work arounds. Very helpful and knowledgeable.

You can't give a SHI(F)T... If you don't have the correct cable ends…read more I've been to this store only two times to find old cowl replacement hatches. And shift cable ends. This store is way up in North Ft. Myers on the west side of 41 or Cleavland blvd as they call it up there. You can't miss it just look for the Ginourmous anchor and wall mural with a pirate and the eye protruding from telescope. It is the Mother, super store for all things marine. Manuals, cleaning supplies, cable, plugs, wires, anchors, gauges, props, starboard, screws, tanks, gels, fiberglass mat, carpet most everything is in stock. Outback past the back door. They have more things under semi trailers and inside vintage engine covers prop trees keep things organized. They have pretty good prices since they offer used parts along with new. They have a good supply of all things for the DIY or small shops. It's a long hike from Naples but they have a smaller retail store on Davis blvd and will bring things down weekly. I have a few older boats and I saved a bunch of money compared to some of the chains or catalogs.

Aaron provides amazing service. We had an issue with a brand new motor and called gulf shore for…read moreadvice. We have never met but he treated me like a 10 year customer. and the motor is running!! Scott

From the owner: Here at Gulf Shores Marina we always try our best to meet and exceed our customers expectations. In…read moretodays market this is a hard task to achieve. Yet with our proven quality well trained professional staff comprehensive marine knowledge, and vast boating experience we are up for the challenge. It is our pleasure to offer this valuable service to you. Why dont you give us a try and see how we can save you time and money. Actually go right now and print your money saving coupon for your next service. By land or by water, Gulf Shores Marina LLC is easy to find . we can guide you to the door or dock.

Rick is probably the most knowledgeable man I know when it comes to propellers for boats. Pretty…read moremuch a craftsman who will steer you in the right direction with any of the local resources in town. He has all types of equipment in the shop to rebuild balance and repair props. I ordered a set of rubex props and got a call the next morning to pick them up. Talk about fast service. I can't wait to install them and see if it helps with the prop chatter from counter rotating dual props at slow speeds. Service 5 take what you can some props are backed up 9+ months Location 5 Value 5 4/2022

I took a prop in with a spun hub. he got me in and out in a flash. also taught me more about…read morepropellers in 30 min than my previous 60 years. very entertaining!!

Everyone told me if you store your boat at port 32 Do not let walkers touch your boat…read more Unfortunately for me I feel I like to give everyone a chance to see how they treat me it was the worst decision I have made. After over $1,000 they still couldn't figure out how to turn on a GPS. Mechanics of the worse and Jeff and service department all he cares about is getting your money out of your pocket. Thanks Jeff

I picked out then tried to buy a boat from Walkers in Naples. I was told it was a brokerage boat…read moreand that I needed to speak with Brad Skelton. I called Brad and told him I wanted to buy the boat he had listed. He told me he was in Texas and asked me to please wait until he returned to buy the boat so he could get his commission. I agreed to wait. He promised he'd hold the boat for me until he got back. I headed over to Walkers as soon as Brad alerted me he'd got off the plane. I called Brad when I left to let him know I would be there shortly. He told me he'd sold the boat. This guy has no integrity and belongs somewhere other than in any customer-facing position. If Walkers will hire someone like Brad Skelton they probably don't deserve my, or your business.

Nate is Mister on time knowledgeable & respectful ! Excelant with all Marine Electronics and very…read moreunderstanding of Your issues . I will certainly use His skills in the future . Nate excellent in hHis system Diagnostics. Thanks Bill 3/4/25

From the owner: Panther Marine Electronics stands out for several reasons. Firstly, they offer a wide range of…read morehigh-quality marine electronics products, including navigation systems, fishfinders, and communication devices, all designed to enhance the boating experience. Secondly, Panther Marine Electronics prioritizes customer satisfaction by providing excellent customer service and support. Their knowledgeable team is always ready to assist customers with product selection, installation, and troubleshooting. Additionally, Panther Marine Electronics keeps up with the latest technological advancements in the industry, ensuring that their products are up-to-date and meet the evolving needs of boaters. Overall, their commitment to quality, customer service, and innovation sets them apart in the marine electronics business.

Wolcott Marine understands customer service and then some. I have been using their Naples location…read morefor boat maintenance services since 2020. This week we had a problem that was maybe my problem, maybe their problem. They took ownership of the issue and fixed it, no charge. That's the kind of thing that you don't ever see with a corporately run business these days. I'm a fan for life. John Chambliss and his team are outstanding. Pat Caulfield Naples, FL

From the owner: Your Local Service Experts Wolcott Marine services all makes…read moreof boats. We specialize in the service of Mercury and Yamaha from our two waterfront locations. At Wolcott Marine, we value the opportunity to create a long-term relationship with our customers, we do that by giving you the best customer service available. We are a factory-authorized service center for Action Craft, Scout, and Formula boats, however we welcome owners of other brand boats to experience our friendly professional and prompt service. 

The only dealer in the area with two locations directly on the water, able and willing to service all brands of boat!

This is our 7th boat and first Formula. Best decision we ever made. And service after the fact is…read moretop notch. Scott (sold us the boat) always available for questions. Jason and Katie (office and service) are always on top of service needs and Chris (service tech) super efficient and professional. Hats off to all of you!

From the owner: Formula's #1 Authorized Service Center in SWFL: Our…read moreNaples-Based Authorized Service Center is dedicated to offering outstanding support from the moment you purchase your boat, through delivery, and for years to come. Warranty Services: Our skilled technicians handle all warranty-related repairs and maintenance. Routine & Annual Maintenance: We offer detailed routine and annual maintenance services, including engine inspections, oil changes, system checks, and more. Emergency Maintenance: Whether it's mechanical failure, electrical problems, or other urgent repair needs, our team is ready to get you back on the water quickly. Advanced Paint & Gel-Coat Repair: We manage everything from minor repairs to complete color scheme overhauls.