I am a visitor from the US and along with some friends, this is our first time traveling to Austria. My sister had traveled here before and was raving about it. She said the people are nice, the place beautiful, etc. Midway though my vacation, I find all of this to be true up until the point we went into Aozai Restaurant for some Asian food in Salzburg, Austria. We walked in and an Asian lady seated us. She was extremely unfriendly, to say the least. Not a smile on her face as she greeted us and provided us an abrupt response when we asked her where the restroom was. After we reviewed the menu, she took our orders in the continued extremely unprofessional and rude manner. After taking our orders, she just walked away, without so much as a kind word or friendly gesture to us. It is very obvious this woman is either unhappy at her job or did not have a good day. Regardless, it's no excuse for her action. At that moment, we decided we do not have to put up with this kind of service, service that we are paying, and left the restaurant. We did provide feedback to another lady in the restaurant and she was trying hard to make excuses for the Asian lady. Again, no excuse for this kind of service. I have never been to a restaurant where I actually stood up and left abruptly as I did here. I cannot believe the Asian lady works in the service industry based on how she treats customers. She belongs in a job where she doesn't have to interact with customers because at that manner, any business would shut down based on her service delivery soon. I would give this restaurant a zero star if that was possible. I would NOT recommend this restaurant to anyone, especially with this Asian lady present as their waitress, and if she is not the waitress and actually the owner/manager, then she needs service training before opening/running a restaurant. It was awful to experience this during vacation which should be a happy time for anyone. read more