They are very friendly and the service is very nice. Highly recommended. The car was very clean and…read moresmelled really good.

In and out service!! The location is in the middle of everything. Extremely happy for a last minute…read morebirthday getaway. The place is clean and practices social distancing. I can't say enough about the car rep camryn . She is a sweet lady. I hope all my visits at Hertz will be as pleasant as this trip.

Your phone service would not let me talk to a human suggested that I hit the number to which I did…read morerepeatedly only to be hung up upon... That is bad form... My intention was to get a car for the week I'm thinking that you lost $500... I guess I'm going to enterprise since you guys could give a shit about your customers

I used this location to return an Enterprise rental from another location. Employees were polite…read moreand professional. They quickly handled my transaction. I noticed they were busy with several walk-ins and phone calls, and I observed the same level of service to all of them.

Wife and I called to confirm reservation the day before and spoke with Tonya the manager. Very nice…read moreas always. Got there to get vehicle next day but only to find out the other manager Trey decided not to serve us as customers. They didn't have vehicle and he told us we had to go way out to airport its nothing he can do and he don't have to serve me (what??!!). I couldn't get my daughter moved to college out of state and I told Trey that. So i had to go to Avis where Josh and Lester provided A1 service the next week. Run from this place if you get Trey as the manager. He's making the company lose $$. If we can rate 0 we would. I'm a repeat rewards customer and never once did Trey look in the system to confirm any details. He called someone else that he only talked to without even given consideration to the customer that you guys say you provide a service to. Good luck with that. I really would love to speak with a regional corporate rep at this point because Trey definitely needs to be trained with customer service for customer satisfaction & customer delight. How he is a manager is beyond me. There was a resolution to the problem that he just didn't execute and refused to serve a customer with a reservation. Emily gave us an option of another vehicle but Trey refused and turned us away (twice). Never again will I waste my money & time where it's not wanted. Been going there for yearsssss. Go to Avis instead guys

Leslie was amazing! He was there on time and ready to help and made the rental process as easy as…read morepossible. He had a great sense of humor too and was incredibly nice. 10/10 recommend this place if he is working!

WORST EXPERIENCE EVER! EVEN WORSE CUSTOMER SERVICE!!!! Booked a month ago for a truck that was to…read morebe picked up TOMORROW AT 8AM and was called TODAY AT 4PM and was told verbatim "I have nothing for you I didn't see your reservation until this morning so sorry but nope I got nothing you have to call customer service to figure it out. I have nothing for you" and hangs up. Do yourself a favor and never even bother with this company or branch. Quite possibly the worst customer service I have ever experienced and I have move over 6 times before. If I could leave 0 stars I would the service has been that bad!

Make sure to READ EVERYTHING BEFORE you sign! This company screwed over my son with my credit card!…read moreNow, my son has rented from them several times in the past year and they throw in some extra crap worth $300, knowing he NEVER got it prior and NEVER would, but it went in that fine print area, so we got screwed over! NEVER AGAIN!!!! This company will screw anyone over, especially the Greenville location, so watch them! The females there are very slick with the men so please, either rent from someone else or watch the paperwork like a hawk on prey! If I didn't have to give a Star rating, it would be a NEGATIVE!!!!!

Let me make a reservation and then called me during work so I couldn't answer. Showed up (I travel…read morefor work so I am stranded at this point) and told me they don't have cars but it's okay because they tried calling me one time!!! Girl behind the desk Emily is incompetent and did this to at least two other people while I was there. And I know she had time to call me a second time before I got to the airport as she was taking pictures or "thrist traps" of her with her energy drink!!

I had a lovely experience renting a car from Avis greenville. Incredibly kind staff that went above…read moreand beyond to take care of me and I am more than grateful.

I reserved a car with Avis through Expedia. The rental was a one way with drop off in Wilmington…read moreand it was in place for over a week When I went to pick up the car I overheard the counter person tell the people in front of me that cars were scarce and they had to pick and choose who would get a car When it was my turn the counter person told me my reservation was for the next day. I showed him my reservation was to pick up on the this day. I asked if I would have a car the next day he told me that I would have to come tomorrow to find out. A accept an error but cannot accept rudeness.

First car seat belts not locking.2nd Chev Tahoe dirty with leaking tires on left side. Mgr said…read moredrive anyway. Yesterday had a flat tire Took to Mr tire yesterday. Dropped off they said would try to get to it late today 4 /17 Mgr told GEICO they would call me first thing this am w another car. Here now 8:30. They are renting to customers. Told me to have a seat like the piece of shit they think customers are For got to mention I took my wife to location a few days before to set up her being picked up at body shop. Gave all info they added her name. Then while I was out of town. They did not show up. She had to get uber. When asked They did not know. The manager there needs a better job, cooking fries at McickyD I will NEVER use their sorry ass service sgain. Oh yeah just got a call from tire store 4:30 today saying l can pick up car I dropped off yesterday. WTF!?

This was my first interaction with this Enterprise Car Rental. Everyone that I interacted with was…read morekind and professional. I see that there are a lot of complaints regarding phone issues, I too was concerned. HOWEVER, when I got there, I realized that everyone was working hard to accommodate a lot of people. They are busy and it takes time to fill out the paperwork to get a car. They do a great job from what I could see, and I received great service!! Give them another chance. Enterprise if you need someone to answer calls at peak time, I will be more than happy to help you, I have great customer service skills. Thank you for the great service I received. Keep at it.

What a disappointment. I am a National club member and last Saturday I stopped by the airport…read morelocation to pick up my economy vehicle. There were two guys lounging in the chairs at the back of the booth. I told them I was there for my pick up and they were like "oh, we do the detailing". Okay, I get that. Then the front desk member arrives and and tells me they only have a Dodge Ram Pick up. I am like, you have cars out there and a gas guzzling Dodge Ram pickup was not what I needed for the week. So I asked about the cars and they tell me that they have rentals available in New Bern (45 miles away) and Jacksonville (65 miles away). But they don't offer to help me get there. I mentioned to them they should have called me to let me know there was an issue with my rental, and the response was " well we normally provide an upgrade to the next vehicle class" but had nothing to say when My response was an economy to a pick up doesn't fit my needs. They told me they might have a car the next day. I guess my issue was they had returns in the lot that were dirty but couldn't go out to clean them. Very very disappointed. I ended up renting from Budget. National, send your folks back to customer service training.

Poor service!!!! I'm a executive elite and reserved a SUV and when I when to get my vehicle I was…read moretold I need to reserve a Large SUV. There was a Large SUV there but was reserved by someone else. I hate to take someone else vehicle, but I rent from national 50 weeks out of the year. Pretty Sad!!!

It's hard to know what kind of service you will get from an agent at a rental counter. I've rented…read morefrom this place several times and have been consistently underwhelmed. It's a small airport (1 or 2 gates), so predicting when passengers would like to pickup a car shouldn't be too hard. Yet, on more than one occasion I have waited more than 20 minutes on a counter agent. Once, I waited for more than 30 minutes and when the agent finally appeared, he announced that Avis didn't have any cars. Put a sign up or something. It's not organic chemistry, shouldn't be that difficult. Also, no covered load/unload area and the airport expansion/renovation makes navigating to the rental counter a pain. There really isn't much of an option here, but that doesn't mean they should be excused from trying to provide good customer service.

The worst customer service ever!!! I rented a car from another Avis location in Baltimore to head…read moreto greenville for a couple of days, in which the car I rented started overheating and the a/c stopped working. So I called the greenville location to swap out rentals and the young lady proceeded to tell me they didn't have cars available and to call roadside assistance (greenville is not a tourist attraction). After talking to roadside they call the location and just like magic they have cars available now and just need me to be there by 1p. I arrive to see a row of cars available almost every space allotted to Avis was taken up. When asked why I was told there were no cars available she says they may be reserved...keep in mind the close at 1pm and it was 12:30p and the turtle pace she was moving that 30 min rush was going to keep her all night. So she couldn't handle swapping the cars and stated "he" has to help you "he" being the manager. "He" ask "does it have a full tank" and "can you drive it to the gas station and bring it back full" because he was going to charge me for not bringing back the overheating no a/c having already prepaid gas car. On top of that I ask for a toll pass(which I've already noticed located in the cabinet with the car keys) he says they don't have any so I had to direct "he"/the manager where his toll passes were located. Did mention how rude they were??! So let's gather the alternative facts: no cars, no service, no toll passes, no manners, no leadership=NEVER COME TO THIS LOCATION!!!