I had a break in the pipe going to my house from the water meter/main area. I googled some…read moreplumbers in our area, as well as placed an ISO question for suggestions on Facebook!! I choose this company too do the repair. They responded to my call on the second ring. The service dispatch set my expectations and said they'd have someone between 1 & 4 that same day. I got a text with response updates. The plumbers called at 11:30 and said they could swing by and fix it now (earlier than expected), if I had time right now. I agreed and they came. Poor guys had to bail out about 5-6 -- 5 gallon buckets of muddy water to get to the problem. They worked through the rain that started and got it fixed. It was disheartening to see them wallow in the mud and getting wet at the end, but they diligently got it completed, regardless of the wet obstacles. They even came the next day and double checked that it was fixed properly, because the rain was filling the hole at the end and it was fixed but not truly visible in the murky puddle the rain was making. I would recommend this company to anyone and I thank their employee Jonathan for a job well done. Thanks guys, it was very professionally completed to my satisfaction.

Chris came out today with a regulator problem with gas flow. He was so knowledgeable and…read moreprofessional. Fixed the problem. Educated me on the problem and what can be done if any future problems. Couldn't have asked for a better company and employees

The experience I had with Apex was a good experience. the technician did all of four requests I had…read morein regarding to plumbing. no issues or Problems at alll. I would RECOMMEND anyone who needs any plumbing work to try Apex. Thanks!

Quin and his partner were great. Called to say they were on their way, we're early (seriously?! I'm…read moreused to waiting hours and praying someone actually shows up). They got both our jobs handled quickly and efficiently, all on a Sunday afternoon. Very reasonable rates as well. I didn't hear back from my normal plumber for a week after Quin was in and out. Guess what, they aren't my normal plumber anymore - Quin is. I'd hire him again in a heartbeat.

Hard working professionals doing quality work. Quick response to service requested. Friendly and…read moreknowledgeable. Very satisfied with work provided.

I had a break in my water line. It was late in the afternoon on a Tuesday. I called Mac's and…read moretold them my situation. I was expecting out of town guest coming Wednesday afternoon for an upcoming weekend wedding. Matthew with Mac's said he would make a call to see if he could arrange to get someone out to me sooner than Thursday. A few minutes later he called me back and told me he would have someone out to my house Wednesday morning at 8:00 am. Wednesday at 8 am Mac's crew showed up, found the leak and repaired it and had my water back on within an hour. Thank you Mac's Plumbing Repair and special gratitude to Matthew. You really saved me from having a major problem. I would definitely recommend them to anyone with a plumbing situation. -- Angela Says, Duson, LA

He gets one star because there isn't a "zero" star to select. Tommy is great for small, simple…read morerepairs, but he fails at anything that takes a little sweat. He came to inspect a non-functioning water heater and complained that he would have to get a helper to assist in a replacement. I requested a water heater as large as possible that would fit in the attic space. Before leaving he said he would call me back once he found a water heater fitting the measurements he took and give me a price. NO CALL. I called 5 times over 4 weeks leaving messages with a live person twice and voice mail messages to his personal cell 3 times. I found out recently from a source I referred Tommy to, that after previewing a job, Tommy won't answer his phone or return calls for jobs he doesn't want to do. I find him lacking professionalism and integrity in customer service. I called Ace Plumbing and they came to my home, measured the space, and installed a new water heater in one day.

Tommy got my job done within a couple hours of my calling, instead of the week I was being quoted…read moreelsewhere, Nice, professional, quick, and fairly priced. Highly recommended.

Very responsible very nice courteous and he got the job done. Came on time call beforeread more

Jakeb came out to figure out a mystery leak on the floor between my tub and toilet. He was kind,…read morecourteous, and helpful as he processed through and naturally eliminated possible causes. Like a good detective he narrowed down the problem and discovered the source to be water leaking from the grout in my shower walls. He successfully remedied the problem for me. It was such a pleasant experience. Next plumbing services were professional and excelled in communication from my first phone call, to check-ins and eta's, along with follow ups. I highly recommend this company for all of your plumbing needs.

SUPER. Efficient and competent. Both for my home and business they are excellent. Highly…read morerecommend.

They may not have been the cheapest but available within days and appear competent. They were…read morequick with response and were able to get the job done efficiently.

Colin came out to fix 3 toilets. Colin was very polite & cordial & professional. I had received…read morea text from Colin re: when to expect his arrival. Due to some older fixtures, Colin did have to get a couple of parts. He returned with the necessary parts and Kayden, to assist. Kayden, like Colin, was very polite & professional. Colin & Kayden are both great @ their job. Hargrave's Plumbing is fortunate to have such nice young men representing the company.

In March, your representative came to my home, took measurements, and informed me that I needed a…read morecustom walk-in shower that would be ordered through your vendor. I was told it would arrive within two weeks. In April, the installer returned and began removing my existing walk-in shower. However, he discovered that the shower unit he brought was designed for a bathtub, not a walk-in shower. He left without completing the installation and told me the correct unit would be reordered. In May, your installers returned and completely removed my old shower while waiting for the new custom shower to be delivered. After the new unit arrived at my home, I was informed that it was the wrong size. By that point, my original shower had already been removed, leaving my bathroom wall open and my shower unusable. Since then, I have not been contacted with a solution or any plan to correct the issue. The repeated mistakes, lack of communication, and poor customer service have been extremely frustrating and unacceptable.

Unclog drains . The problem began on Saturday, the tech was available on Sunday…read more The problem was resolved Sunday. For the quality and timeliness of the work, the price was within reason. The tech also offered several alternatives to minimize this from happening

From the owner: At Benjamin Franklin Plumbing, we are focused on being the trusted plumbers in your hometown for…read moreany and all plumbing services. From drain cleaning and leak detection to bathtub installation to general plumbing repairs, we can handle every job and project. We know that you depend on the plumbing in your home to be fully functional in order to be completely comfortable. Our plumbers get to work without unnecessary delays to get things back to normal before you know it. Since all of our customers are friends in our community, we put our heart into everything we do to secure 100% customer satisfaction every time.