He gets one star because there isn't a "zero" star to select. Tommy is great for small, simple repairs, but he fails at anything that takes a little sweat. He came to inspect a non-functioning water heater and complained that he would have to get a helper to assist in a replacement. I requested a water heater as large as possible that would fit in the attic space. Before leaving he said he would call me back once he found a water heater fitting the measurements he took and give me a price. NO CALL. I called 5 times over 4 weeks leaving messages with a live person twice and voice mail messages to his personal cell 3 times. I found out recently from a source I referred Tommy to, that after previewing a job, Tommy won't answer his phone or return calls for jobs he doesn't want to do. I find him lacking professionalism and integrity in customer service.
I called Ace Plumbing and they came to my home, measured the space, and installed a new water heater in one day. read more
