I joined Anytime several years ago and was satisfied. Then I look at my credit card statement and they had charged me $69 instead of $49. I call, they say it was a late payment fee. The membership fee is automatically paid! They apologize and refund. Long story short this happened 5 more times, and I have not been refunded. I cancelled my credit card and my membership. You might want to check your statements with this company. This happened far more times to be accidental. read more

I chose this gym for convenience. Unfortunately, convenience is only available certain hours of the day due to LOUD talking among young men who's seem to know each other very well and use unacceptable language without a thought. A gym should be used for working out and no profanities aloud or inappropriate language or discussion. If you want the use of the gym when these guys are there, go in the AM or early afternoon,nsince 3:30 to roughly 7:30 or 8:00 might cause anxiety. I would recommend that this group NOT be allowed, since many problems with their presence has been ongoing. I try to find the better times, but that should not be an issue. If they like to continue in this fashion, I think they need to find a place that suits that behavior. By the way, I have left reviews before and talked to managers over the past couple of years. Nothing seems to be done. read more

Amazing gym with great equipment and environment. The staff is great and very helpful.

I regularly used Anytime Fitness as a member when we lived on the Cape. It has a full array of machines, equipment and free weights - I don't recall ever having to wait to use gear/equipment. One of the best aspects of the gym are the three clean bathrooms with full showers and scales. There are plenty of group exercises scheduled and personal training services although I didn't take advantage of these services. Anytime is staffed by friendly, helpful staff during daytime hours. But of course it's available anytime of the day or night unlike any of the other gyms on the Cape. I highly recommend this facility. read more

I wish I could give a ZERO review. Terrible management ( refuses to give reimbursement for poor conditions) , dirty bathrooms(feces and used toilet paper on the toilet seat) and equipment ( dust and inch thick). Grover the high COVID scare they ought to be cleaning more that once a day!!! ( quote from the lead manager) Staff are NOT friendly and not willing to help. Oh and they harass the living shit out of you by phone and text.DO NOT WASTE YOUR MONEY !!! read more

Great staff. I love the small group classes. They hold me accountable for doing what I need to do to keep in shape. never thought I'd join a gym and actually enjoy it!! read more

While we stayed on the Cape this summer for 2 weeks, Anytime Fitness was my gym of choice. As their name implies, you can workout anytime you like, 24 hours a day. They are staffed during the day and give key fobs for all members to access the facility when not staffed. There are many cameras monitoring the actions of all patrons. I would feel safe going here any time of day. There are 12 cardio machines in total, elliptical, treadmills and bikes. There is a full assortment of weight machines, enough for a full body work out. Kettle Ball area. Full dumbbell section. Stretching area too. The gym is well maintained. There are 2 private bathrooms with showers that were very clean. Private training is available. The managers, (Darrell & Karyn) are very friendly and helpful. You will need to bring your own towels and plastic bags for wet cloths as they are not provided. There is water available for purchase only. My rating is a big 5 stars. read more

Total rip off, small and all outdated equipment, the most untrained staff I have ever dealt with. Annual fees and monthly fees that even if you have an issue with are almost impossible to get refunded. Their strand answer is this is how the other members are treated and you are not treated any differently. You can definitely see why they closed their Falmouth location due not only membership loss but the staff that left also. There are other 24/7 gyms in the area that blow this place away. Good luck you been warned read more

Total rip off, small and all outdated equipment, the most untrained staff I have ever dealt with. Annual fees and monthly fees that even if you have an issue with are almost impossible to get refunded. Their strand answer is this is how the other members are treated and you are not treated any differently. You can definitely see why they closed their Falmouth location due not only membership loss but the staff that left also. There are other 24/7 gyms in the area that blow this place away. Good luck you been warned. read more

This is a small but adequate workout facility with a few problems. The major issue for me is that no matter how many times you request the music to be turned down, after a day or two it's blaring again and this place seems more like a dance club than a gym. The music is a distraction to my workout. I make a point to put on headphones to drown it out. I have requested on several occasions that they turn down the music. They will do so, but then turn it back up the next day or two. This makes working out at this facility uncomfortable. The average age of customers here is probably 45-50. That is not the crowd that enjoys pop music. Remember that we are on Cape Cod and there is an older population. Furthermore, nearly everyone that works out here already has headphones on. Once when I asked to turn down the music, I was told by the customer service person that occasionally someone will show up without headphones and wants music. I've been coming here for months and almost never see someone without headphones. Music should not be an issue while working out. To increase the safety of the customers, you would think the music would be very low to allow people to concentrate. I can understand if they are having a class, but once the class is over the music should be turned off or very low. I understand everyone has different musical taste, which is why people bring headphones. There is no way for customers to control the temperature or music unless there is an attendant, as the controls are locked away. There are several other issues here too. There is a customer feedback box, but every day this week there has been no paper or anything to write with near it. So if you want to give them feedback, bring your own paper and pen. Other than these issues, the facility is usually clean and functional. read more

Anytime Fitness Mashpee, MA I'm extremely disappointed with the customer service of this gym. When I called on Thursday they were quick to sign me up even making my appointment with another girl that same day. After learning that we couldn't use another gym during our first month (we would be traveling 3 of the 4 weeks) in our first month I was hesitant in signing anything. After serious thought I called the gym the following day (Friday) and left a message, with NO return call. I followed up later in the day with an email to cancel my services, and also contacted ABC Financial Services and my bank. I still have not received a reply back from my email. I also returned to the Mashpee facility later only to learn there was no one on the premise to take our cancellations. We returned at 10:00 am the following day (today, Saturday) met with Michael M and cancelled. Nice guy, he signed us up, we submitted our paperwork and our fobs while we waited and were told we would receive an email later in the day regarding our cancellation. It's now 7:30 pm (Saturday) and I'm pretty sure that "the staff" vacated the premises along time ago. After the numerous, horrifying reviews I have read today about the numerous difficulties people have experienced regarding this clubs cancellation policy, we had better receive a cancellation notice and this club better not attempt to take any of our money, especially since their "3 day cancellation policy" was practiced by us. We crossed our T's and dotted our I's and followed their policy. read more

Beware. You will Not be able to cancel you membership even during a global pandemic. This has been a hassle since April when the pandemic hit. We have tried to cancel multiple times and now finally the manager reached out as they tried to put a collection on past due Bill. E have never used the facility. We signed up few weeks prior to pandemic and now the only way to cancel member ship is with a doctors note. This is pure evil. We don't have health insurance so now we need to go to urgent care. Pay that fee from urgent caret to get a note saying that we are not comfortable using this service due to covid. This is an easy fix but they chose to make it hard for us. So I choose to make sure no one else has to deal with the hassle they gave chosen to put us thru. Good choice. You will regret treating your customers this way. This is unacceptable and this should be brought to the forefront of business mistreating people during these trying times. Shame on you read more

Sadly, our story is very similar to a prior post. My husband signed up right before the pandemic hit and has never made use of the service. He stopped by in person several times to try to cancel and I personally have called their office multiple times. There is never anyone in the office and no one ever answers the phone or is courteous enough to return a phone call. I left messages asking for the account to be canceled, asking for a breakdown of the charges they say we owe. I finally had to block them on my credit card so they wouldn't keep sucking money out of my account. Apparently they have continued to let the charges accumulate. I still have not heard a word from a single employee until today- $750 bill from a collection agency. Funny how that happened right as stimulus checks are being issued. Not much to be done except fight it and let everyone I can know to beware of doing business with these people. read more

I received a one month free membership online as part of an advertisement. After talking back and forth with various employees through call and text, I was told I was eligible and asked to come in for a tour and to get my gym card. I was thrilled! Once I was let into the gym, the employee giving the tour asked where I lived. I responded that I live in mashpee during the summer. She frowned and asked if I had a local drivers license. I assumed she meant Massachusetts(I live about an hour away from mashpee during the non-summer months) so I said yes and showed it to her. Then she told me "oh I'm sorry you have to live here all year in order to be eligible!". Are you kidding me? I own a house 10 minutes away from the gym where I live for the entire summer, but I'm not eligible?? And there was absolutely NO mention of this in the ad for the free pass, nor was it mentioned to me during the 3-day period I spent talking to various employees over the phone. After I showed obvious displeasure in the situation, she had the audacity to offer me a full-priced membership! Shows a complete lack of professionalism and obvious communication issues. Whoever is in charge of marketing for this place should be ashamed. Will never be going back here, and if you are looking for a well-organized gym with helpful employees, I recommend you don't either. read more

When you first walk in the gym seems small, but after working out you realize it has everything you need and is not that small. This has to be the cleanest gym I've been to, spotless. The equipment is excellent, top of the line and in excellent condition. Megan the manager was very professional and helpful. read more