Everything thing was a one truly care about their customers.very respectful and polite.Never…read morethought anyone care about people and their well being that much.Thank God for the electrician that served me.

They're the best: Professional and polite, good communication, good pricing, turn-key (they took…read morecare of everything), dependable 30 years in business. I'm happy to recommend GoGEN !

Unfortunately Anytime sold to GoGen & after the hurricanes I contacted them to service my…read moreGenerac-they talked me into (in Oct.2023) a wi-fi relay system to communicate with their office (for a monthly fee of course) it burnt out after 5 months. Technician came out and replaced it with another customers device-I asked him who's name is on the box "oh that is my next customer, yours is in the truck" he changed to the correct one to find it did not work either. He then blamed it on the Controller on the Generac. They are demanding that I pay the monthly fee=FOR WHAT-the relay does NOT WORK? Generac Inc.referred me to another company and came and inspected it they said everything is operating as it should and I do not need the relay.

I purchased a Generac 22kw home back up system A&A installed…read more The electrician Bennie was fantastic and did a great install. However, I got the shock of my life when I called them back to get them to call an elderly friend and quote them a unit. Aaron one of the partners answered. I attempted to give him the persons name and in a rushed, rude tone he basically told me to hang up and tell the elderly person to call him! I then tried to ask him about the oil filter for the unit they sold me. In a snobbish tone he made me call his even-ruder Technician Raymond. I barely got the question out and he rudely tried to talk down on me and acted as though I was a bother, even though I just bought a $12,000 unit. Even though this was my first call-in, They made me feel like the sale and process was over and they were through with me. I wanted to tell them are many Generator companies out there besides them.

We had an appointment with A&A Electric Thursday morning at 10 am to come look at replacing my…read moreparents Generac Generator that caught fire a few months ago. My parents are in their 80's so my husband took a vacation day so that he could be there when they came out to answer any questions or address any concerns. My husband called two days before to confirm the appointment so that he wouldn't waste a vacation day. When he called to confirm, the guy that he spoke with sounded very irritated that he doubted that they would show up. While running errands a little before 10 Thursday morning my husband missed a call that looked like it was from a cell phone. No message was left. We were at my parents at 10 am and waited a while. My husband tried calling the number for the missed call several times with no answer and a full voicemail box so that he couldn't leave a message. He called the office and they said if the guy wasn't there at 11:15 to call them back. Around 11:30 the guy finally answered and said that he had called earlier because he didn't have the address. Had he left a message we could have called him right back and given the address to him. The address was given to the company when the appointment was made so he could have called the office to get the address. Instead of doing those things he went to his next appointment. He said now he had other people in front of us, their fault, not ours, and he would come that afternoon. We never heard back from him so my husband called the office a little before 4 pm to see when he would be there. The guy that he spoke with, the same one who was irritated that we doubted they would show up, was very rude. He said the guy who was supposed to come had gone home for the day and could come Friday. No one ever called to come back that afternoon. My husband took vacation Thursday to take care of this. He has to work Friday!! I know that people are busy and things are different since covid but a little communication and professionalism goes a long way.